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7-2 Troubleshooting

TROUBLESHOOTING CHART

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Computer Messages, Page 7-3

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Printer Messages, Page 7-3

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Indicators, Page 7-11

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Print Quality, Page 7-11

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Print and Forms Positioning, Page 7-23

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Configuration Settings, Page 7-26

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Print Missing/Repeated/Strange/Unexpected, Page 7-27

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Graphics, Page 7-29

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Typeface, Page 7-30

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Paper Problems (Positioning, Feeding, Paper Out, Jamming, Scorching,
Speed), Page 7-31

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Control Panel, Page 7-34

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Communications, Page 7-35

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Noises, Page 7-37

Содержание LaserMatrix LM2405

Страница 1: ...LaserMatrix The Continuous Form Laser Printer Models LM2405 LM2406 Operator Guide...

Страница 2: ......

Страница 3: ...LaserMatrix The Continuous Form Laser Printer Models LM2405 LM2406 Operator Guide Part No 066 00493 01 January 29 1998 Rev F...

Страница 4: ...d trademark of DuPont Co WordPerfect is a registered trademark of WordPerfect Corporation Typefaces mentioned in this publication are products tradenames and trademarks registered or otherwise of thir...

Страница 5: ...le d une imprimante en cours d op ration VORSICHT LASERLICHT KANN ZU AUGENSCH DEN FUHREN NICHT direkt auf eine Laserlampe schauen Bei Betrieb des Druckers NICHT den Geh usedeckel ffnen PELIGRO LAS RAD...

Страница 6: ...inheit LSU im Geh usedeckel nicht ffnen zerlegen oder versuchen zu reparieren Durch ffnen dieser Einheit wird die Bescheinigung der US Lebensmittelbeh rde Food and Drug Administration FDA und unter Um...

Страница 7: ...y This product is equipped with a 3 wire grounding type plug a plug having a third grounding pin This is a safety feature If you are unable to insert the plug into the outlet contact your electrician...

Страница 8: ...the printer manufacturer Output Technology Corporation 2310 North Fancher Road Spokane WA 99212 1381 Voice 1 800 468 8788 Fax 509 533 1280 If you need service contact us for the name of the nearest c...

Страница 9: ...ient the receiving antenna Relocate the equipment with respect to the receiver Move the equipment away from the receiver Plug the equipment into a different outlet so that it and the receiver are on d...

Страница 10: ...viii EPA ENERGY STAR PRINTERS PARTNER This 2400 Series Printer complies with voluntary standards for low power consumption as set forth by the U S Environmental Protection Agency...

Страница 11: ...ontrol Panel 1 7 Connections 1 14 Power Receptacle 1 14 Connector Panel 1 15 Operations Routine Operations 2 1 Loading Paper or Other Media 2 1 Unloading Paper or Other Media 2 6 Setting Top of Form 2...

Страница 12: ...ont PCL Print Menu Only 3 13 Pnt Size PCL Print Menu Only 3 14 Pitch PCL Print Menu Only 3 14 Orient PCL Print Menu Only 3 15 Sym PCL Print Menu Only 3 17 Lines Form PCL Print Menu Only 3 18 Configura...

Страница 13: ...ing 5 1 Navigating 5 1 Changing 5 1 Exiting 5 2 Options 5 2 Reset Cnt 5 2 VCor 5 2 Print Speed 5 3 Special Function 5 4 Fuser Temp 5 4 Sleep Delay 5 6 APSense 5 6 Hex Dump 5 7 Frm Width 5 8 Form Cont...

Страница 14: ...t Roller 6 21 Cleaning Electrical Contacts 6 23 Lubrication 6 24 Toner Refill 6 24 Replacement of Consumables 6 28 Waste Toner Bottle Replacement 6 28 Felt Cleaning Pad Replacement 6 31 Drum Cartridge...

Страница 15: ...quence Fault Isolation Test 7 39 Fuser Failure and Form Speed Error Messages 7 41 Paper Jam and Wrinkling 7 44 Developer Jam 7 51 Troubleshooting Aids 7 53 Diagnostic Patterns 7 53 Hex Dump Mode 7 54...

Страница 16: ...xiv Contents Appendix A Memory Enhancement RIP Controller PCB Replacement A 3 SIMM PCB Replacement A 5 Appendix B Firmware Upgrades Upgrading RIP Firmware B 3 Upgrading EC Firmware B 5 Index...

Страница 17: ...continuous form media The printer combines fast 12 and 24 page per minute printing speeds with 300 dpi dots per inch print quality PHYSICAL FEATURES 1 See Operator Access Page 1 3 2 See Control Panel...

Страница 18: ...1 2 Basics 1 See Power Receptacle Page 1 14 2 See Connector Panel Page 1 15 The Printer Rear View PB0 K...

Страница 19: ...ustment in Section 6 Maintenance 3 See Waste Toner Bottle Replacement in Section 6 Maintenance 4 See Drum Cartridge Replacement in Section 6 Maintenance 5 See Developer Unit Replacement in Section 6 M...

Страница 20: ...cover and then gently press the cover down until it snaps into place Make sure both sides are latched C Turn on printer Press the l side of the power on off switch Page 1 6 located on the right side o...

Страница 21: ...load paper as described in Loading Paper in Section 2 PB0 N E If Applicable Check That Stacker is Ready F Send Your Print File Make sure the READY and ON LINE lights Pages 1 7 and 1 10 are lit and the...

Страница 22: ...e right side of the printer near the bottom JB0 AU Press I side of this switch to turn on printer Make sure the O side the off side is depressed when connecting or disconnecting cables performing sele...

Страница 23: ...crystal display LCD The keypad is used to enter data select options and modes and retrieve printer status Whenever a keypad key is depressed a beeper sounds out an acknowledgment Control Panel PB0 I R...

Страница 24: ...n Page 1 9 DATA The DATA light signals the status of communication The DATA light is off when there is no communication with the host or no information is in the printer s memory waiting to be printed...

Страница 25: ...image remains in printer memory that has not been transferred to the paper Press FORM FEED to print the page On Off Printer is idle waiting for a print job No data bytes are being transferred from th...

Страница 26: ...offline pressing FORM FEED always causes the printer to advance the paper by the length of one form If information for the current page is left in the printer s memory it will be printed when FORM FE...

Страница 27: ...bout 3 seconds until Config Menu is displayed See Section 4 This menu contains options for initial printer setup interface display language and other settings To enter the Extended Configuration Menu...

Страница 28: ...with printer offline for about 3 seconds until Menu Reset is displayed Factory defaults are the printer settings when the printer was manufactured In addition to resetting the Print Menu a reset to fa...

Страница 29: ...to begin printouts from the Print Menu See Print in Section 3 When STORE is pressed for a printout option for example Print Summary the printer begins collecting data for the printout The DATA light d...

Страница 30: ...r the bottom Power Receptacle PB0 M One end of the power cord plugs into the printer receptacle The other end of the power cord plugs into a standard three prong grounded electrical outlet Plug power...

Страница 31: ...control connector to interconnect the printer and a compatible paper stacker 4 Note Always turn the printer off when disconnecting or connecting an interface connector always use a shielded cable and...

Страница 32: ...or is a standard RS 232 25 pin D type connector Normally thumbscrews attached to the cable connector are used to lock the cable connector to the printer connector Optional I O Reserved for an unspecif...

Страница 33: ...leading edge and set subsequent TOFs based on the PSize setting If the new form size is set by printer commands from the host computer then the printer stops and displays the message Load New Forms 1...

Страница 34: ...hinged paper retainers on tractors Check that each of the two paper pads that straddle the two tractor shafts are approximately halfway between the center and edge of the paper path 5 Check that the...

Страница 35: ...ess of 3 2 to 4 5 mil 0 081 to 0 114 mm Up to 10 mil can be used depending on paper grade texture moisture content and dielectric coefficient Paper Conductivity Surface Electrical Resistance 108 1012...

Страница 36: ...ng Form Select the First Leading Paper Edge Where the Horizontal Perf is Midway Between the Leading and Trailing Sprocket Holes3 CA0 Q 3 Only necessary for media lengths which are not divisible by 1 2...

Страница 37: ...corresponding tractor Do not let the leading edge of the paper extend more than an inch beyond the tractors Then close the hinged paper retainer 9 Place sprocket holes on the other edge of the paper...

Страница 38: ...n be more important Note In general do not leave heat sensitive media in the printer when not printing Typical heat sensitive media are labels plastics and vinyl Media can be unloaded with the printer...

Страница 39: ...s after lifting media off the tractor sprockets 5 While pressing the button at the paper entrance pull media out through the paper exit on the back of the printer Note Avoid backing media out through...

Страница 40: ...image by as much as 199 scan lines Since each scan line of a 300 dpi printer is 1 300th of an inch the 199 scan line offset range is equivalent to a 2 3 in vertical shift of the print image in relati...

Страница 41: ...lock in the offset setting 5 Press ON LINE to return online Shift Print Image While Printing 1 Press and hold both and simultaneously for one to two seconds The display shows the present print image o...

Страница 42: ...uivalent to 2 3 in The offset and adjustment made using the and keys remain in effect until it is changed again or the printer is reset to factory defaults by pressing RESET for about 3 seconds with t...

Страница 43: ...hold or key until the desired number of scan lines is displayed for shifting the print image left or right 4 Press STORE to lock in the offset setting 5 Press ON LINE The left or right offset adjustme...

Страница 44: ...ze as detailed in either Standard Page or Custom Form in the following paragraphs Note If the form size is changed with print data remaining in the print buffer indicated by the DATA light remaining l...

Страница 45: ...us custom forms see PSize in Section 4 Configuration Menu c When the physical form size changes the fuser temperature may need to be changed in the Extended Configuration Menu Check the Optimum Fuser...

Страница 46: ...th then press ON LINE to return online For more about standard page versus custom form sizes see PSize in Section 4 Configuration Menu d If applicable load or reload forms 8 e When the physical form s...

Страница 47: ...nal Font Cartridges Note Be sure the printer is off whenever inserting or removing font cartridges The printer may not recognize the font cartridge if it is inserted after the printer has been on Font...

Страница 48: ...the front of the printer See the following illustration Slide it all the way into the slot and press firmly until it snaps into place Default cartridge fonts automatically show up as Font Src Right o...

Страница 49: ...PS Print Menu contains an option for status and utility printouts 10 The Configuration Menu applies to both the PCL and PostScript emulations Although many of the options in this menu parallel those o...

Страница 50: ...SO 69 ISO 6 Windows ISO 61 ISO 4 DeskTop ISO 60 ISO 2 ISO 57 German Lines Form 15 1 to 999 Lines Form with 60 as the factory default for a Letter size standard form PS PRINT MENU Print Summary Fonts F...

Страница 51: ...in increments Custom 12 to 873 mm in 1 mm Legal 8 1 2 x 14 increments Pg Prot Off On Landscape Norm Rev Jam Recover On Off Factory defaults are underlined See Section 4 Configuration Menu for details...

Страница 52: ...drum Reset by changing drum EC FW Ver nn nn present engine controller firmware version RIP FW Ver nn nn present raster image processor firmware version Devlp Ft nnnnn number of ft printed using the p...

Страница 53: ...tains both PCL and PostScript emulations enter the other emulation by changing the emulation displayed in Emu in the Configuration Menu The printer displays the message PCL Print Menu or PS Print Menu...

Страница 54: ...e these default print menu options Important The default options only apply when the printer is started up and continuously prints unformatted text files containing straight ASCII data Unless the prin...

Страница 55: ...g the printout that is make sure that the DATA light is off and the READY light is on and not blinking Otherwise data left in the print buffer may be lost Summary Page The summary page contains a list...

Страница 56: ...3 4 Print Menus PB0 O1...

Страница 57: ...n scalable typeface for Roman 8 ECMA 94 PC 8 PC 8 D N PC 850 Legal or ISO nn symbol sets The symbol set printout is always in a scalable typeface for the Ventura PostScript Math 8 Pi Font Microsoft Pu...

Страница 58: ...3 6 Print Menus Symbol Set Example Factory Default Roman 8 CA0 Z...

Страница 59: ...lect fonts The following paragraphs briefly describe the columns of data shown in the PCL Font List on Page 3 10 Font This is the number used to select a default font See Font Page 3 13 to select a de...

Страница 60: ...pitch Note that pitch is not entered for a proportionately spaced font Point Size Describes the height of the tallest character usually the pipe character The width of each character is a proportion...

Страница 61: ...d string for a scalable font the underscore character is used to indicate the desired point size of the font In these cases replace the underscore with the decimal point size of the scalable font For...

Страница 62: ...3 10 Print Menus PCL Font List CB0 BL...

Страница 63: ...number of copies is that PCL is limited to only 99 copies per print job 3 Consequently to make more than 99 copies of a print job that does not rely on printer default setting such as one created by...

Страница 64: ...copies command E c l X using a binary editor Replace with the ASCII hex string 1B 01 02 4F 54 43 4B 03 where is the number of copies For example use 1B 01 02 4F 54 43 4B 36 37 38 03 to print 678 copi...

Страница 65: ...ettings Soft is for soft fonts downloaded from the host to the printer If no permanent soft fonts have been downloaded Soft does not appear as an optional setting Font PCL Print Menu Only Choose the n...

Страница 66: ...type This is 24 point type Pitch PCL Print Menu Only Choose the pitch of the fixed pitch non proportional default font specified by Font Src Page 3 11 and Font Page 3 13 Pitches characters per horizo...

Страница 67: ...80 from the normal Portrait orientation Landscape prints characters bottom to top along the direction of paper feed Reverse Landscape prints the characters rotated 180 from the normal Landscape orient...

Страница 68: ...3 16 Print Menus o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Direction of Paper Transport o o...

Страница 69: ...g Roman 8 factory default PC 8 D N ECMA 94 Legal PC 8 German PC 850 ISO nn For any scalable default font9 select from the following Roman 8 Factory Default Ventura Math ECMA 94 Ventura International P...

Страница 70: ...ASCII ISO 69 French ISO 15 Italian ISO 84 Portuguese ISO 16 Portuguese ISO 85 Spanish ISO 17 Spanish A chart of the symbol set can be printed by first selecting the symbol set using this Print Menu o...

Страница 71: ...Form 10 Factory Default Executive 101 2 in 57 Letter 11 in 60 A4 112 3 in 64 Legal 14 in 78 Custom 5 to 33 in 3 to 198 A4 297 mm 64 A5 210 mm 43 A6 148 mm 28 Custom 12 to 873 mm 2 to 206 10 At 6 line...

Страница 72: ...3 20 Print Menus...

Страница 73: ...the message Config Menu followed automatically by I O when MENU is released Navigating Press MENU to view succeeding options and their present settings Present settings present defaults are indicated...

Страница 74: ...t on which it senses activity Parallel Enables communication on the parallel interface connector Serial Enables communication on the serial interface connector If I O Serial is selected double check t...

Страница 75: ...nfiguration Menu Note Serial interface settings between the printer and host must match Baud Rt Baud rate determines the rate of information transfer between host and the printer Choose from the follo...

Страница 76: ...FF protocol Protocol refers to the handshaking technique used in serial communication Disable Disables X ON X OFF software handshaking and enables DTR hardware handshaking The printer turns the DTR si...

Страница 77: ...nsmissions to from the host computer None factory default Even Mark Odd Space The parity bit follows the data byte transmitted between the computer and printer The printer can use parity to check that...

Страница 78: ...under 25 feet in length RS 422 uses a twisted pair of complementary signals for receive data and a similar pair for transmit data RS 422 serial transmission reception is used over longer distances RS...

Страница 79: ...toner reservoir is refilled or the drum is replaced For Repl Developer or Repl Fuser Pad the message is reset along with the accrued Devlp Ft or Fuser Pad count in the Extended Configuration Menu If A...

Страница 80: ...l One printer Lang Choose the language for displayed messages English factory default French Italian Spanish German Image Vert Choose a value in the range of 199 to 199 The factory default is 0 Note V...

Страница 81: ...ft or right The maximum setting of 199 allows for a maximum horizontal print image adjustment of 2 3 in where each increment of the setting moves the print image 1 300 in The horizontal image adjustme...

Страница 82: ...Mm in the previous subsection the choices are A4 210 x 297 mm the factory default A5 148 x 210 mm A6 105 x 148 mm Custom Form Length2 between 12 mm and 873 mm in 1 mm increments Standard Pages Note Ch...

Страница 83: ...x 11 in page for example to about 10 in in length well within the 102 3 limits imposed by the 1 6 in no print restriction at the top and bottom of standard PCL pages This printer like an HP LaserJet...

Страница 84: ...rot On ensures that the Page Too Complex message never occurs Page protection forces the system to allocate additional memory to create the entire page in memory before beginning the engine print proc...

Страница 85: ...llustration Notice that when refolded the printout opens from right to left opposite to that of a book Normal Landscape CA0 H Reverse Landscape A reverse landscape printout is shown in the next illust...

Страница 86: ...f jam recovery to prevent duplicating address labels or negotiable serialized or other similar materials On The printer reprints data in the jam recovery path after the jam is sensed the cover is open...

Страница 87: ...e printer displays the message Extended Config followed automatically by Reset Cnt FusPd Navigating Press MENU to view succeeding options and their present settings Present settings present defaults a...

Страница 88: ...then open the printer s top cover to replace the fuser pad or developer VCor Choose to enable or disable vertical correction every 050 in Page Factory Default 0 050 in The printer corrects for changes...

Страница 89: ...fusing the last page and then waits until the computer completes transmission of the next packet of data Each time the printer pauses1 it opens its fuser and then backs up the media to position the ne...

Страница 90: ...ops and starts All other modes 0 3 5 7 are reserved for presently undefined functions Fuser Temp Choose a fuser temperature 177C is the factory default Fuser temperatures are as follows 130 C 266 F 16...

Страница 91: ...an cause a fuser failure Lower fuser temperature when using heat sensitive media If you print on heat sensitive base papers labels and non paper media such as fabric vinyl or plastic consider using a...

Страница 92: ...the last print job 3 Sleep Delay Choose a value from 0 to 60 minutes in 1 minute intervals with 6 minutes as the default This determines the interval of inactivity before the fuser is allowed to fall...

Страница 93: ...bs are printed in this hex mode format until this option or the printer is turned off Hex dump pages are preformatted for a standard page size refer to the following example A page size of letter or A...

Страница 94: ...Example Frm Width This option appears only if PSize in the Configuration Menu specifies a custom form length 1 2 to 33 in or 12 to 873 mm Use this option to define the logical page width4 for a custo...

Страница 95: ...he Configuration Menu and a different page or form length embedded in the print stream from the host computer Off The printer stops and displays the message Load New Forms after the page or form lengt...

Страница 96: ...eam are ignored The printer continues to use the page or form length corresponding to the PSize setting in the Configuration Menu On Changes in standard page and custom form lengths embedded in the da...

Страница 97: ...666 feet the printer displays the message Repl Developer If Auto Cont Off in the Configuration Menu then the printer also stops after emptying its print buffer Press ON LINE to reset this counter and...

Страница 98: ...whereas the drum count accrues only during printing or erasing a latent image on the drum In brief Tot Ft accrues for every movement of the paper that is during a form feed a form retraction at the s...

Страница 99: ...pened and then closed Scan Count Displays the total number of scan lines detected in the last 1 6 in of paper travel With a printer resolution of 300 lines per inch 50 scan lines should normally be di...

Страница 100: ...RE the printer pauses Wait message is not displayed and the DATA indicator does not light before printing the diagnostic pattern Diagnostic patterns are sized to fit the present standard page or custo...

Страница 101: ...Operator s Guide 5 15 Pattern 0 CA0 AD Pattern 1 CA0 AE...

Страница 102: ...5 16 Extended Configuration Menu Pattern 2 CA0 AF Pattern 3 CA0 AG...

Страница 103: ...protective covering and store it in a dark location Prolonged exposure to strong light will deteriorate the green organic photoconductor coating on the drum Prior to shipping remove the developer uni...

Страница 104: ...2 Maintenance This maintenance section discusses cleaning lubrication replacement adjustment and other preventive maintenance tasks involving the following printer components Printer Components PB0 Q...

Страница 105: ...amages caused by consumables or toner powder that remain in the printer during movement or shipment Follow the illustrated step by step procedure on the following pages prior to moving or reshipping t...

Страница 106: ...6 4 Maintenance Remove Consumables PB0 R2 1 See Removing the developer unit Page 6 37 2 See Removing the drum cartridge Page 6 34 3 See Removing the waste toner bottle Page 6 28...

Страница 107: ...ATIC ELECTRICITY The effort involved in bringing dissimilar objects together and then separating them can cause static electrical buildup in some materials Electrostatic discharge or ESD occurs if bui...

Страница 108: ...room to a colder one Store paper at the same temperature and humidity levels of the printer or allow paper to acclimate overnight before loading that paper in the printer to avoid static problems cau...

Страница 109: ...requirements based on the number of feet of printed material Check the number of feet of printed material paper labels etc under Tot Ft in the Extended Configuration Menu Note The replacement interval...

Страница 110: ...tle whenever toner is refilled after a Toner Low message 5 Replace felt cleaning pad every 3666 feet when running nonporous media such as labels vinyl plastics and the like or when using a fuser tempe...

Страница 111: ...ntervals on Page 6 8 Cleaning Exterior Surfaces Most exterior dirt can be cleaned up with a soft cloth dampened with soap and water Remember The cloth should be moist not dripping wet For toner spills...

Страница 112: ...horough anywhere there is toner there is potential damage Be sure to vacuum the area around the drum and developer high voltage contact springs the corona wires Page 6 16 10 the LSU cover glass Page 6...

Страница 113: ...paper pads To clean the tension rollers hold a damp cloth against the rollers while turning the developer drive gear or one of the other drive gears shown in the illustration on Page 6 12 Use a vacuum...

Страница 114: ...6 12 Maintenance Cleaning the Paper Path PB0 U2 Developer Drive Gear PB0 V...

Страница 115: ...face of the drum can be damaged by prolonged exposure to bright light NEVER pour cleaning agent directly onto the drum paper path or fuser Normally avoid using liquid cleaners inside the printer Clean...

Страница 116: ...s Lodged in Drum Cartridge Paper can become lodged between the drum and its polyester gasket thereby causing waste toner to dribble onto the media The dribbling causes blobs and or gray horizontal bla...

Страница 117: ...gent grade isopropyl alcohol Pour the isopropyl alcohol onto a soft lint free cloth and gently rub the affected area on the drum to remove the label and its adhesive Work carefully and diligently this...

Страница 118: ...lure to comply with these precautions could degrade the quality of print Do not use cleaners of any type on corona wires Cleaners may degrade print quality Use only the corona cleaning brush supplied...

Страница 119: ...nct vertical black streaks on the printout Cleaning Charging Corona Wire To clean the charging corona wire first read and heed the preceding Cautions and then proceed as follows 1 Turn off printer 2 O...

Страница 120: ...e attach plastic cover left and right ends are indicated by L and R over the charging corona wire Dirty Transfer Corona Wire The paper lies between the drum and the transfer corona wire The transfer c...

Страница 121: ...ge and lift off the brush See the preceding illustration 4 Lift out drum cartridge Page 6 33 5 Gently because corona wires are easily broken move the corona cleaning brush from left to right along the...

Страница 122: ...om the use of glass cleaners If necessary clean the cover glass on the underside of the laser scan unit LSU using a cotton swab that has been wrapped in two sheets of lens paper and lightly moistened...

Страница 123: ...rintout Note The best way to keep the fuser roller clean is to frequently replace the felt cleaning pad Most other attempts to clean the fuser specifically the fuser heat roller are not particularly e...

Страница 124: ...the green finger holds to lift out the felt cleaning pad 5 When fuser heat roller has cooled try wiping the roller clean with a small amount of reagent grade isopropyl alcohol or acetone on a lint fre...

Страница 125: ...Normally electrical contacts need not be cleaned If necessary however turn off and unplug the printer and then use a small amount of reagent grade isopropyl alcohol on a lint free cloth to clean the...

Страница 126: ...e added to the toner reservoir This starter charge is packaged in the developer kit along with the new developer unit See Developer Unit Replacement Page 6 37 When the toner reservoir is refilled a to...

Страница 127: ...toner is spilled see Cleaning Toner Spills Page 6 10 Avoid extended operation of the printer with a Toner Low message At some unspecified point running out of toner can cause pin hole flaws in the dr...

Страница 128: ...elieve pressure within the bottle AVOID SQUEEZING THE BOTTLE 5 Remove the seal and then screw on the nozzle from the toner kit 6 Open the cover on top of the developer unit It clicks open at 90 See th...

Страница 129: ...he empty bottle 10 Replace the used waste toner bottle with a new one See Waste Toner Bottle Replacement Page 6 28 11 Replace the used felt cleaning pad with a new one See Felt Pad Replacement Page 6...

Страница 130: ...led through the developer Also and most important waste toner contains contaminants that can damage the developer Removing Waste Toner Bottle To remove the waste toner bottle refer to the following il...

Страница 131: ...k into the printer Note Attempting to use the printer without a waste toner bottle prompts the printer to display the message Need Toner Cup Installing Waste Toner Bottle To install a waste toner bott...

Страница 132: ...6 30 Maintenance Replacing Waste Toner Bottle PB0 Z1...

Страница 133: ...ure mode of 169 C or less a print density dial setting of 4 or more high dot densities such as in photographs fills and dithered backgrounds Replace the felt cleaning pad whenever it becomes caked wit...

Страница 134: ...nter green handle only 4 Use the green finger holds to lift out felt cleaning pad Installing Felt Cleaning Pad To install a felt cleaning pad refer to the illustration Proceed as follows 1 First inspe...

Страница 135: ...ge replacement is approximately every 27 600 ft At 27 600 ft the printer displays the message Repl Drum as a reminder 11 Note Replace the drum cartridge when print quality deteriorates and other maint...

Страница 136: ...d follow instructions included with the drum cartridge regarding proper recycling disposal Installing Drum Cartridge To install a new drum cartridge refer to the illustration Proceed as follows 1 Care...

Страница 137: ...on side of cartridge Make sure the tab is not pressed in This tab must remain out in order to reset the printer s drum counter The tab automatically retracts during printing 4 Align guide marks on ca...

Страница 138: ...6 36 Maintenance Replacing Drum Cartridge PB0 AB1...

Страница 139: ...oner charge containing a carrier must be added to the toner reservoir This starter charge is packaged in the developer kit along with the new developer unit Removing Developer Unit To remove the devel...

Страница 140: ...e roller directed away from you 3 Align the left end guide rail of the developer with the guide mark on the printer 4 Insert the developer unit into the printer at approximately a 45 angle and push it...

Страница 141: ...reservoir with starter toner Filling Toner Reservoir With Starter Toner To fill the toner reservoir with starter toner refer to the following illustration Proceed as follows WARNING Toner contains fi...

Страница 142: ...reservoir and carefully pour in the toner slowly moving the nozzle from side to side to distribute toner evenly Caution Do not squeeze the toner bottle while pouring Doing so could cause toner to be...

Страница 143: ...ent is approximately every 92 000 ft Note Replace the ozone filter when the developer unit is replaced WARNING High voltages used in laser printers create ozone gas that can be harmful Never operate t...

Страница 144: ...inter 2 Lift tab on top of ozone filter and pull out the filter Installing Ozone Filter To install the ozone filter refer to the illustration Proceed as follows Caution When opening and removing the f...

Страница 145: ...Operator s Guide 6 43 Replacing Ozone Filter PB0 AD2 PRINT DENSITY ADJUSTMENT Print density is the relative darkness of the print on the paper To set the print density 1 Open top cover of printer...

Страница 146: ...e fuser Also consider a lighter print density setting if the printout appears overly raised or fuzzy Consider a slightly lighter setting for low porosity paper or other media i e labels Also a lower p...

Страница 147: ...d as follows 1 Remove paper disconnect power and interface cables and open top of printer 2 Remove fuser s lower heat shield 3 Remove lamp connector cover by removing one Phillips screw 4 Disconnect f...

Страница 148: ...ure roller assembly Make sure assembly is fully seated and the white plastic fuser retaining levers are in their fully engaged positions 2 Install a new felt cleaning pad Page 6 33 3 Close fuser exit...

Страница 149: ...Operator s Guide 6 47 Fuser Heat and Pressure Roller Replacement PB0 CA...

Страница 150: ...6 48 Maintenance...

Страница 151: ...ive covering and store it in a dark location Prolonged exposure to strong light will deteriorate the green organic photoconductor coating on the drum Prior to shipping remove the developer unit toner...

Страница 152: ...uality Page 7 11 Print and Forms Positioning Page 7 23 Configuration Settings Page 7 26 Print Missing Repeated Strange Unexpected Page 7 27 Graphics Page 7 29 Typeface Page 7 30 Paper Problems Positio...

Страница 153: ...With Printer Online 2 Bad Font Cartridge Slot 3 Bad Font Cartridge 1 Re install font cartridge and then cycle power off and on 2 Try the other slot 3 Replace damaged font cartridge Form Speed Error 1...

Страница 154: ...n If problem persists call for service Load New Forms Only occurs with Form Cont Off and PCL Frm Ctl On 1 in the Extended Configuration Menu Command from Host Has Specified a Form Length Other Than th...

Страница 155: ...witch shown in the illustration below is located near the middle of the paper feed slot If narrow media less than 31 2 in in width is loaded the paper fails to trip the paper switch thereby causing th...

Страница 156: ...42 Try one of the following press ON LINE if Auto Cont Off to continue printing if possible cycle printer power off and on In either case the error is reset If the error persists replace optional int...

Страница 157: ...Set Pg Prot On in the Extended Configuration Menu Paper Jam 1 Paper Jam 2 Lower Fuser Heat Shield is Missing 3 Electronic Malfunction 1 See Paper Jam Page 7 45 2 Re install plastic heat shield 3 Call...

Страница 158: ...ce if necessary6 After checking and or replacing the cleaning pad reset the Fuser Pad count in the Extended Configuration Menu See Section 5 4 Auto Cont On in the Configuration Menu allows printing to...

Страница 159: ...fered data and any temporary fonts or macros ON LINE to retain old Print Menu selection until the printer encounters a reset or until you press RESET Self Test Error7 Occurs if Printer Fails Power On...

Страница 160: ...ner reservoir 2 Snap the toner reservoir cover shut and carefully remove the developer _________________________ Caution Don t tip the developer Tipping will cause a toner spill ______________________...

Страница 161: ...Emulation Incompatibility Check the host s print file vs the printer s emulation setting Also check host s print driver settings Print Quality No Print Areas 1 Paper on Fuser Roller 2 Developer Drive...

Страница 162: ...ng Too Much Moisture May Affect Right or Left Side of the Printout 5 Defective or Clogged Developer 1 The drum is held down by the top cover Make sure cover is latched securely on both sides 2 a Clean...

Страница 163: ...ss 9 Bad Developer 6 If a drum has been used extensively to print narrow forms it may show when media is switched to wide forms Print may seem lighter from the drum area used in printing the narrow fo...

Страница 164: ...Out Fuser Roller 1 If Toner Low is displayed refill developer with toner 2 Set the print density dial to a higher setting 3 Check drive gear Page 7 51 4 Check Drum Ft in the Extended Configuration Men...

Страница 165: ...edia paper label or card stock or Media Containing Too Much Moisture May Affect the Right or Left Side of the Printout 1 The drum is held down by the top cover Make sure cover is latched securely on b...

Страница 166: ...forms Faded Areas Random 1 Toner Not Distributed Evenly 2 Low Toner 3 Print Density Dial Too Low 4 Dirty Transfer Corona Wire 5 Paper Quality 6 Damaged Dirty Worn Out or Contaminated Developer Drum or...

Страница 167: ...Transfer Sequence Fault Isolation Test Page 7 39 If streaks appear prior to fusing a Clean corona wires b If the form has very high dielectric properties the transfer charger may have difficulty pull...

Страница 168: ...y transferring the drum image to the media Observe that the image on the drum is OK while the image on the paper is frayed with radiating lines or traces of toner Vertically Compressed Print Main Driv...

Страница 169: ...cleaning pad Horizontal Black Line at Top of Form TOF Transfer Charger Latch or Cam Malfunction Call for service Horizontal Lines Occur randomly when running job containing graphics Page Protection Of...

Страница 170: ...Random and Overall 1 Damaged Dirty or Contaminated Developer Drum Corona Wires or Fuser 2 Paper Quality 3 Dirt Between the Drum and its Polyester Seal 4 Low Contaminated or Spoiled Toner 1 Perform Tra...

Страница 171: ...nder These can be caused by a malfunctioning developer unit Replace developer unit and or drum cartridge if necessary 2 Remove the felt cleaning pad Attempt to clean fuser roller with reagent grade is...

Страница 172: ...gned Gear in Fuser 3 Worn Drum Drive 4 Defective or Worn Drum 5 Worn Tension Roller 1 Replace drum with a genuine factory replacement 2 Call for service 3 Check drum drive gear Page 7 53 for looseness...

Страница 173: ...on form control is always embedded in the header and or print file Header and print file form control always takes precedence over printer settings Vertical Alignment Varies from Form to Form When Usi...

Страница 174: ...Media Inadvertently Advanced While Removing Print Job 4 Defective Tractor or Fuser Drive 5 Defective Power Supply 1 In general regarding printout control the application is superior to the driver and...

Страница 175: ...k setting of PSize in the Configuration Menu 2 Check print driver settings of host software If necessary use hex dump mode Page 7 54 to check printer codes sent by host In the PCL emulation to force C...

Страница 176: ...ost 3 Menu Reset 1 Normal Printer commands from the host will override Print Menu settings for number of copies font selection orientation and line spacing 2 Normal for forms control unless PCL Frm Ct...

Страница 177: ...tion on the printer and host agree Send only PCL print files in PCL mode Printout Appears in Code 1 A PostScript File Has Been Sent to the Printer Which is Set For PCL Emulation 2 Hex Dump Mode is On...

Страница 178: ...rinter With a network send header with each PostScript file 2 The host may timeout waiting for the printer to respond Change timeout using DOS mode command and or if possible your application s printe...

Страница 179: ...is Duplicated Normal if you Open and Close Printer while DATA indicator is ON After opening and closing printer press ON LINE to resume printing The printer repeats up to about 17 in of the previous...

Страница 180: ...er 2 Permanent Soft Font Has Not Been Downloaded to the Printer 3 Temporary Soft Font is Being Erased by a Reset from the Print Driver 1 Be sure to download the soft font to the printer before or alon...

Страница 181: ...ching Speed Paper Jam any media 1 Media Paper Labels etc Misaligned on Tractors 2 Fuser Problem Low Paper Quality Top of Form Sensor Tractor Sensor 3 Tension Roller Jammed 1 See Page 7 44 to clear a j...

Страница 182: ...ged or Clogged with Debris 3 Media Too Light Too Thin Too Soft 4 Worn Pressure Roller in Fuser 1 Check to see that the tractors are equally centered Page 7 50 Reload paper 2 Check fuser exit cover for...

Страница 183: ...rs and or Paper Jams 1 Paper Stretched Too Tight 2 Leading Edge is Curled 3 Misaligned Tractor or Top of Form Sensor 1 Release tension on paper by moving tractors slightly closer 2 Tear off the curled...

Страница 184: ...ost software15 If necessary use hex dump mode Page 7 54 or an emulation command printout Page 7 54 to check printer commands sent by host To ignore form length printer commands embedded in PCL print f...

Страница 185: ...uration Settings 4 Wrong Interface or Emulation 5 Electronics Failure 1 Normal Host computer commands overrides Print Menu settings for print style characters set and the like These printer settings a...

Страница 186: ...uration Menu 2 Check If necessary replace interface cable 3 Check data using hex dump mode Page 7 54 4 Call for service Problems When Using Parallel Interface Only 1 Incorrect Characters 2 Bad Data 3...

Страница 187: ...veloper unit and the drum cartridge for proper installation If necessary remove and check for binding The drum should turn easily when the large gear at the end of the drum is turned If the drum binds...

Страница 188: ...t two short and one long beep if printer memory and firmware pass the check If the memory check is not passed the printer displays the message Self Test Error The printer may sound out a series of cas...

Страница 189: ...Laser Failure 10 If the fuser fails to reach the preset fuser temperature in two minutes from being turned on the printer displays the message Fuser Failure 11 The printer waits for the first print j...

Страница 190: ...3 Carefully remove the drum 4 Check the toner image on the drum See the following illustration Drum Imaging CB0 BJ1 Normally it is easy to see where the latent image also called the laser written ima...

Страница 191: ...eveloper drive gear See the illustration on Page 7 53 Fuser Failure and Form Speed Error Messages Fuser Failure and Form Speed Error messages can be caused by a variety of printer ills These are discu...

Страница 192: ...due to high fuser temperature if not corrected A low fuser temperature allows toner to build up and bake onto the fuser heat roller and its thermistor The built up toner insulates the fuser from the f...

Страница 193: ...Sensor If the tractor sensor becomes dirty or defective the printer may detect too many laser scan lines per 1 6 in of paper travel and therefore cause the failure The tractor sensor is located under...

Страница 194: ...idway along the right side can also trigger the error message Additionally a bad or intermittent LSU cable can cause a form speed error message Often if the cable is bad Form Speed Error occurs when t...

Страница 195: ...rty broken or worn tension roller Worn fuser or tractor mechanism Paper Jam Sensor Fuser Heat Shield PB0 AI1 17 Paper Jam will also occur if paper is installed but the top of form switch has not been...

Страница 196: ...is reprinted after the jam is cleared and the printer returned online Pages that have not passed through the fuser contain loose toner Carefully remove and dispose of these pages to prevent loose tone...

Страница 197: ...ear of the printer Refer to the following illustration 3 Slowly pull the jammed paper from between the two rollers Tear the paper at the perforation nearest the drum cartridge Note that the toner is n...

Страница 198: ...7 48 Troubleshooting Clearing A Paper Jam PB0 AJ2...

Страница 199: ...ctors are properly directing paper into fuser 4 Check that the paper entrance guide is installed and adjusted to the width of the paper 5 Check the self centering tractor mechanism as described below...

Страница 200: ...oting the rack attached to that tractor so that it clears the pinion move the tractor to the end and then release the rack to re mesh with the pinion Tractor Alignment Top View CB0 BV1 Rack and Pinion...

Страница 201: ...will cause a toner spill If toner is spilled see Cleaning Toner Spills in Section 6 Maintenance 3 Notice the drum gear at the end of the toner blackened developer roller See the following illustration...

Страница 202: ...gear stationary and try turning the developer drive gear If the developer drive gear slips without turning the drum drive gear call for service to repair drive train19 8 Re install the developer Chec...

Страница 203: ...e CB0 BY1 TROUBLESHOOTING AIDS Diagnostic Patterns A printout of a diagnostic pattern can isolate form length and print quality problems and can help resolve data versus printer problems Select the di...

Страница 204: ...ts out these printer command strings as if they were regular ASCII characters Essentially the printer reports that it received the command characters Set Hex Dump On in the Extended Configuration Menu...

Страница 205: ...d then a carriage return and line feed are performed The display off printer command E c Z is printed and then executed that is the display mode is turned off To print the printer commands as symbols...

Страница 206: ...er to the LaserJet emulation before sending the PostScript file to the printer The printer recognizes the PostScript commands as if they were straight ASCII text Before sending a PostScript print file...

Страница 207: ...Operator s Guide 7 57...

Страница 208: ...rm laser printer combines the convenience of continuous form dot matrix printers with the speed and quality of a laser With a continuous form laser printer allows various form widths 31 2 in to 8 in i...

Страница 209: ...ed by SOH a start of text by STX and an end of text by ETX In most cases character case is significant For example if P is shown as part of the command an uppercase P must be sent PCL 5 escape sequenc...

Страница 210: ...Randall The LaserJet III Companion New York Brady Publishing 1991 PostScript References Adobe Systems Incorporated PostScript Language Reference Manual Red Book Reading MA Addison Wesley 1991 Adobe Sy...

Страница 211: ...n The printer supports all HP LaserJet III PCL 5 commands except for E c l l l l H which specifies the paper source and those variations of E c l l l l A which apply to envelope sizes Because the prin...

Страница 212: ...H 8 20 Page Length3 E c l P 8 20 Vertical Correction2 E c SOH STX O T C V ETX 8 8 Engine Control Fuser Temperature2 E c SOH STX O T C F ETX 8 6 Special Function2 E c SOH STX O T C P ETX 8 7 Fuser Sle...

Страница 213: ...Decimal 27 1 2 66 69 71 73 78 51 3 If printer has not been preset for auto emulation this command causes the printer to switch unconditionally to the PCL 5 emulation E c SOH STX O T C F ETX Fuser Tem...

Страница 214: ...79 84 67 80 3 0 No Blanks factory setting The printer reverses the media between noncontiguous print jobs to prevent blank forms between jobs Use Special Function Mode 0 to save media especially when...

Страница 215: ...27 1 2 79 84 67 86 3 0 Page factory setting The printer compensates for vertical drift at the end of every page 1 0 050 in The printer compensates for vertical drift every 0 05 in Variations in fuser...

Страница 216: ...es of are 1 Executive 71 4 x 101 2 in with top bottom no print area of 1 6 in 2 Letter 81 2 x 11 in with top bottom no print area of 1 6 in 3 Legal 81 2 x 14 in with a top bottom no print area of 1 6...

Страница 217: ...age size is defined using the Page Size command E c l l l l A where 1 2 3 26 2000 2001 or 2002 and the Orientation command E c l l l l O where 0 which defines the rotational position of the logical pa...

Страница 218: ...Operator s Guide 8 11 This page is intentionally blank...

Страница 219: ...8 12 Programmer s Reference Guide G G H H F F D E E G G B C A Standard Portrait CC1 C...

Страница 220: ...ntable position G Distance Between the Edge of the Physical Page and the Printable Area H Distance Between Edge of Physical Page and Default HP GL 2 Default Picture Frame Use E c c X and E c c Y to Ch...

Страница 221: ...8 14 Programmer s Reference Guide E E G G C H F H F G G A D B Standard Landscape CC1 D...

Страница 222: ...ntable position G Distance Between the Edge of the Physical Page and the Printable Area H Distance Between Edge of Physical Page and Default HP GL 2 Default Picture Frame Use E c c X and E c c Y to Ch...

Страница 223: ...8 16 Programmer s Reference Guide G2 G2 H H F F D E E G G B C A Custom Portrait CC1 A...

Страница 224: ...e Between the Top Bottom Edge of the Physical Page and the HP GL 2 Default Picture Frame Use E c c X and E c c Y to Change Frame Settings Printable Area H Distance Between Edge of Physical Page and De...

Страница 225: ...8 18 Programmer s Reference Guide E E G2 G2 C H F H F G G A D B Custom Landscape CC1 B...

Страница 226: ...etween the Left Right Edge of the Physical Page and the HP GL 2 Default Picture Frame Use E c c X and E c c Y to Change Frame Settings Printable Area H Distance Between Edge of Physical Page and Defau...

Страница 227: ...ge size rounded downward to the nearest 1 8 in or if applicable to 112 3 in This in turn sets the logical page The number of lines is specified by The factory setting is 66 lines which at the factory...

Страница 228: ...rea of 1 6 in at the top and bottom of the page Also see E c l l l l A Page 8 9 The space between lines is defined by the current vertical motion index VMI If the current VMI is zero this command is i...

Страница 229: ...comments Note A line feed LF is used in the formats that follow to terminate the PJL commands A carriage return line feed CR LF can also be used No other PJL commands other than the three described in...

Страница 230: ...after ENTER Language and Pcl may be upper and or lower case PJL must be upper case PJL ENTER LANGUAGE POSTSCRIPT ASCII P J L SP E N T E R SP L A N G U A G E P O S T S C R I P T LF Decimal 64 80 74 76...

Страница 231: ...Print Jobs 5 5 96 LF PJL COMMENT LF PJL Enter Language PCL LF E cE E c 0B IN SP1 PA1010 3000 PW2 2 PD7120 3000 7120 8310 1010 8310 1010 3010 PU PA2680 6040 SD1 277 2 1 4 20 5 0 6 3 7 52 DT SS LBPostSc...

Страница 232: ...II decimal 27 within the first 5 Kbyte of characters sent to the printer The printer automatically switches to PostScript emulation if it encounters a comment or another end of transmission code ASCII...

Страница 233: ...With Each File Answering Yes to both queries causes emulation switching when the text file is sent to the printer In a software application even if you are using printer default selections for fonts f...

Страница 234: ...em however consider the method described below Consider using HP s printer job language PJL commands for switching between PCL and PostScript emulations PJL is designed for switching between PCL and P...

Страница 235: ...8 28 Programmer s Reference Guide...

Страница 236: ...e to these PCBs touch the printer chassis before touching these PCBs or their connectors When handling PCBs do not touch their edge connectors Handle PCBs only by their side edges or the plastic eject...

Страница 237: ...printer memory of 1 4 or 8 Mbytes can be installed using a memory module called a SIMM single inline memory module SIMM PCB Typical CA0 BA1 Add memory using a 72 pin 70 nanosecond IBM PS 2 compatible...

Страница 238: ...lable 3 Remove the four Phillips screws at the corners of the connector panel See the following illustration 4 Pull out on both plastic ejectors as shown to unseat the connector panel together with th...

Страница 239: ...there is no other antistatic protection available touch the chassis with one hand while handling the PCB with the other To install the RIP controller PCB proceed as follows 1 Carefully slide the RIP c...

Страница 240: ...ng subsection 2 Note that the SIMM connector has two small release tabs one on each side as shown in the following illustration 3 Using your thumbnails or fingertips gently push both tabs away from th...

Страница 241: ...SIMM orientation key Refer to the first illustration in this appendix 3 Touching the SIMM only along its edges angle and slide the SIMM into the connector See arrow in the preceding illustration 4 Piv...

Страница 242: ...to these PCBs touch the printer chassis before touching these PCBs or their connectors When handling PCBs do not touch their edge connectors Handle PCBs only by their side edges or the plastic ejecto...

Страница 243: ...mware1 The raster image processor RIP firmware controls the processing of data from the computer to the print media The RIP firmware is located on a mini PCB which is inserted into a connector on the...

Страница 244: ...ler PCB as explained in RIP Controller PCB Replacement in Appendix A 2 Pull down on the ejector as shown in the following illustration so that the ejector is at an angle of about 45 3 Touching only al...

Страница 245: ...positioned at an angle of about 45 2 Note the orientation key on the RIP firmware PCB The orientation key on this mini PCB should face the ejector on the RIP controller PCB 3 Touching only along the e...

Страница 246: ...ned in RIP Controller PCB Replacement in Appendix A 2 Use both hands to pull out on both plastic ejectors shown in the following illustration to unseat the EC PCB from the printer Caution When handlin...

Страница 247: ...damage the electrical contacts on the sides of the IC Use an IC extractor to remove the firmware IC or slip the small blade of an electrically grounded pocket knife under the IC between the underside...

Страница 248: ...nectors or other electrical contacts Use an antistatic wrist strap when handling the RIP and EC controller PCBs and the EC firmware IC If an antistatic wrist strap or other form of electrostatic prote...

Страница 249: ...n their receptacles 5 Re slide the EC controller PCB into the card slides in the printer until its rear edge butts against the edge connector inside the printer 6 Push evenly near both corners of the...

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