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Copyright © 2015 ORMET S.p.A.
WARRANTY SERVICE PROCEDURE
1. The Customer shall submit a warranty request to the Supplier.
2. The supply shall immediately inform ORMET’s After-sale Service of/about the request.
3. The Supplier shall immediately inquire about the request and in case the claim is covered by
warranty, he will issue and send ORMET’s After-sale Service a written estimate that includes
parts, materials and labour necessary to perform the repairs under warranty.
4. ORMET will promptly examine any warranty requests and approve those under warranty in a
short while. In case ORMET refuses a warranty request because not under warranty or
excluded from warranty, ORMET will set out its reasons clearly to the Supplier so that he can
duly inform the Customer.
5. ORMET’s After-sale Service reserves the right to let send at its own expenses the components
or the materials under warranty to ORMET itself or to the Supplier so that ORMET may check
them. If requested, actions will put in place to avoid hindered or delayed repairs so as to
preserve the Customer’s goodwill. ORMET may ask the return of components or materials
specifying transport means and modalities. All replaced products and all parts removed from
repaired products become the property of ORMET. The Supplier will not perform repairs nor
hire third parties to perform repairs prior approval from ORMET of the written estimate except
under special circumstances, such as:
•
The After-sale Service personnel are not available (due to holiday or other events).
•
In case an immediate intervention is required for safety reasons or to preserve the
Customer’s goodwill.
6. The Supplier will submit to ORMET all the information of the type to examine the claim and/or
for quality control purposes.
This limited warranty is the only one authorized by ORMET (the manufacturer) and is in lieu of any
other warranties, expressed or implied, including those of merchantability and fittness for a
particular purpose, as well as any other commitment by ORMET or the Supplier.
Repairs provided under this limited warranty are the only ones to apply to ORMET’S products.
Under no circumstances shall ORMET or its suppliers be liable for Customer’s business
interruption, loss of sales and/or profits, rental or substitute equipment, cost of delay for any other
special, indirect, incidental or consequential loss, cost or damage.
Further information on liability
THE MANUFACTURER DECLINES ALL LIABILITY CAUSED BY:
1. Improper use of the machinery.
2. Tampering with the machinery or with its components.
3. Use of the machinery by not authorized people.
4. Poor maintenance.
5. Complete or partial non-compliance with the instructions.
6. Non-performance of lubrication system checks and top-up.
7. Non-performance of periodical checks.
8. Use of non-genuine spare parts.
9. Non-authorized modifications and repairs.
10. Exceptional events.
Содержание SPX424C+
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