Issue
Go Through the Solutions
None of the LED
strip is lit
Make sure power supply is plugged in and the AC power outlet is
•
receiving power.
Check connection from PS-Link Connector to the power supply.
•
Check the connection on the PS-Link Connector to the CabLED strip.
•
Pull the strip. If it comes out of the connector, you will need a new
connector.
Only part of the
LED strip is lit
Check all connectors attached to the part of the strip that is not lit. Pull
•
the CabLED strip. If it comes out of the connector, you will need a new
connector.
LED strip is
flashing On and
OFF
Check the specifications for the power supply to ensure it supports the
•
length of CabLED you are using. Select the appropriate strength or
install an additional power supply to support your installation.
LED strip not cut
exactly on cut
line
Depending on how you cut the strip, you may still be able to save that
•
section. The cutting tolerance is about +/-3 mm (+/- 1/8 inch) on either
side of the cut line. Cutting in a straight line is crucial and the two wires
inside the strip must be pushed to the very end inside the connector to
make contact with the pins.
Go to the cut line before the cut line you incorrectly cut and make the
•
section shorter. You may be able to adjust your layout by rearranging the
sections.
Contact our Customer Service Department to purchase additional
•
CabLED strip. You can use an I-Connector to connect the additional
strip.
Connectors
pushed
together before
installation
If you pushed the connector top into the bottom before installation
•
or if the CabLED strip was not pushed completely to the end of the
connector and did not secure the strip, you may be able to save the part.
Use a flat screw driver to gently widen the sides of the top connector and
push the bottom connector apart. NOTE: This may not fix the connector
and you will need to use a new connector.
Contact our Customer Service Department to purchase additional
•
connectors.
Troubleshooting
38
cabled.optiled.com
Most of the problems you may encounter will be caused by improper assembly. If you have any
questions or need to purchase additional parts, please contact our Customer Service Department.
Systems Installed Without Accessories
