One Stop Systems
ExpressBox 3T-V3 | 69
Q. I just upgraded my Operating System and my PCIe card is no longer being recognized.
A. Revert back to the last working Operating System. If this fixes the problem, this means that your PCIe card is not compatible with the OS that
you just upgraded to, or the PCIe card is not supported by the OS. Contact the vendor or manufacturer of the PCIe card to find out about their
Operating System requirements and compatibility.
Q: If the Thunderbolt card fails to power up, what should I check?
A: Check the power stand-by cable; make sure it is firmly connected to the power receptacle of the Thunderbolt Interface card.
Q: How do I know if ExpressBox 3T-V3 power supply is working?
A: If the Thunderbolt card is properly seated and connected, you should see five solid green LEDs (shown) illuminated on the Thunderbolt 3
card and a solid blue LED illuminated on the front of the unit.
Q. If ExpressBox 3T-V3 does not power up how do I determine whether I have a bad power supply, a bad interface card or defective cable?
A: First, try another Thunderbolt 3 cable, if this fixes the problem; it means that you have a faulty cable. If the problem is still occurring, your
next step is to try connecting to another computer that has Thunderbolt 3 port.
If you are still seeing the same problem, you may have a faulty Thunderbolt3 card, faulty backplane or faulty power supply.
Next is to check the three-pin wire cable, make sure it is firmly connected to the J1 connector of the Thunderbolt 3 card.
If you are still seeing the same problem, try reseating the Thunderbolt3 card or swap it with a known good Thunderbolt3 card.
Contact Technical Support, you may have to send the unit for service or repair.
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