Omicron CMC 310, Руководство пользователя

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CMC 310 User Manual
40 OMICRON
6 Troubleshooting
6.1 Troubleshooting guide
In case of operational problems with the CMC 310 , and if you could not find a solution in this manual or
the other accompanying documentation (of control software and device), proceed as follows:
1. Check whether the malfunction is reproducible and document it.
2. Try to isolate the malfunction by using another computer, control device, test set or connecting cable,
if available.
3. Note the exact wording of any error message or unexpected conditions.
4. If you contact OMICRON Support, please supply the following:
• Your company name as well as a phone number and email address.
• The serial number of your test set.
• Information about the control device or the computer running the control software: manufacturer,
type, memory, operating system (and language), and the installed version and language of the
control software.
• Screenshots or the exact wording of possible error messages.
5. If you contact OMICRON Support, have your computer and test set available and be prepared to
repeat the steps that caused the problem.
To speed up the process, please attach available diagnostic log files or a system snapshot file.
Proceed as follows in the CMControl software:
1. Connect to the CMC 310 Web Interface (→ section 1.1 on page 5).
2. Navigate to the System page.
3. Download a System snapshot .