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Paper Jams

Note

Be careful not to spill waste toner while removing

the belt unit.

Be careful to not pinch your hands or fingers

between the handle and the machine while

removing the belt unit.

When removing the belt unit, do not tilt it further

than is needed to remove it.

Place the removed belt unit levelly.

Note

Place the belt unit on a flat surface, as shown in the

diagram above. Do not stand it on its side.

Do not touch the belt surface or damage the belt.

Pull up the paper guide release lever.

Paper guide release lever

Содержание Pro1040

Страница 1: ...Pro1040 Pro1050 Maintenance Guide...

Страница 2: ...ct functions and operations z z Maintenance Guide This Manual This manual describes how to replace consumables and how to clean and maintain the product The latest versions of the manuals can be downl...

Страница 3: ...andling due to ignoring this display may cause personal injury Keys Buttons and Symbols This chapter describes the following keys buttons and symbols Notation Description button key z z Indicates hard...

Страница 4: ...roducts and screens Inscriptions The following inscriptions are used in this manual z z Microsoft Windows 10 64 bit Edition operating system Windows 10 64 bit version z z Microsoft Windows 10 operatin...

Страница 5: ...roubles 31 Unable to Print 31 Printer Driver Malfunctions 35 Print Quality Is Poor 38 Paper Feed Is Poor 46 2 Maintenance 49 Checking Service Life and Remaining Amounts of Consumables 50 Replacing Con...

Страница 6: ...6 Appendix 101 Specifications 102 Major Specifications 102 Network Interface Specifications 104 USB Interface Specifications 105 Roll Paper Specifications 106 Index 115...

Страница 7: ...eshooting Solutions Procedure 8 Paper Jams 9 If Messages about Paper Are Displayed 24 If Replace Consumables Messages Are Displayed 25 If Other Messages Are Displayed 26 Printing Troubles 31 1 Trouble...

Страница 8: ...cement schedule or service life of consumables appears refer to Page 53 to solve it If other errors appear refer to Page 24 to solve them If trouble occurs refer to the following pages for solutions z...

Страница 9: ...inside the printer or when paper is remaining inside the printer even after removing it a message notifying paper jam will appear on the display screen of the control panel and the ATTENTION lamp will...

Страница 10: ...age 12 Check Fuser and Exit Unit Paper Remain Please see HELP for details 639 Page 12 When paper is left inside the printer because an error occurred and the printer stopped Paper Detection Error SENS...

Страница 11: ...HELP button The error code will appear and the condition of paper jam will be displayed 2 Press the scroll button The next page will appear and solution procedure for paper jam will be displayed Memo...

Страница 12: ...e paper is passing through the printer from the unwinder cut it on the output side too 2 Lower the unwinder cover open lever to open the unwinder cover Note z z Securely open the unwinder cover so it...

Страница 13: ...open lever and open the top cover 7 Prepare some newspaper or something to spread on a flat surface on which to place the print cartridge set as well as some paper so it is not exposed to light 8 Rem...

Страница 14: ...se to release the lock Note z z Be careful not to touch the nearby terminals while turning the belt locking key 12Hold the belt unit handles blue on the left and right and remove the belt unit at an a...

Страница 15: ...while removing the belt unit z z When removing the belt unit do not tilt it further than is needed to remove it 13Place the removed belt unit levelly Note z z Place the belt unit on a flat surface as...

Страница 16: ...row z z There may be some unfused toner on the paper z z Be careful the fuser and exit unit is very hot immediately after printing 16If paper is being output from the printer use scissors to cut it be...

Страница 17: ...ser and exit unit handle 19Hold the fuser and exit unit with both hands and remove it to a level spot Note z z Be careful the fuser and exit unit is very hot immediately after printing 20If there is a...

Страница 18: ...exit feed cover Release lever blue Fuser and exit unit handle blue Exit feed cover 22Slowly pull out the paper that is left in the fuser and exit unit in the direction of the arrow Note z z Slowly pu...

Страница 19: ...fuser and exit unit handle and firmly push it inside 26Lift up the fuser and exit unit locking lever 27Confirm that the blue levers in the unwinder are raised and then remove the cutter unit Sensor c...

Страница 20: ...or any paper or paper dust that has accumulated in the cutter unit and remove any that has accumulated 29Remove any paper that is left in the paper feed path in the unwinder 30Raise the blue lever and...

Страница 21: ...h Guide notch Paper guide s edge 32Firmly push the paper guide all the way in the direction of the arrow and then push on the A position to lock it A 33Tilt the belt unit and align the arrow labels re...

Страница 22: ...he two belt locking keys clockwise to lock it Note z z Be careful not to touch the nearby terminals while turning the belt locking key 35Put the print cartridge set back into the printer Note z z Ther...

Страница 23: ...ng your fingers or hands while closing the unwinder cover Press on the top of the unwinder cover to close it When paper jam occurs frequently Check the following when paper jam occurs very frequently...

Страница 24: ...el printing press the CANCEL button If multiple errors occur you may not be able to cancel printing Press the HELP button and solve according to the guidance shown on the Help screen Empty Install pap...

Страница 25: ...rtridges Install New COLOR Print Cartridge Print Cartridge Life Please see HELP for details 4100 4101 4102 4103 4104 4140 4141 4142 4143 4144 5600 5601 5602 5603 5604 6800 6801 6802 6803 6804 Blinking...

Страница 26: ...ge Not Installed COLOR Please see HELP for details 6940 6941 6942 6943 6944 Blinking The print cartridge is not installed properly Press the HELP button and solve according to the guidance shown on th...

Страница 27: ...ess OK Button Please see HELP for details 502 Blinking Printing can be resumed Press the OK button to print the rest of the pages To cancel printing press the CANCEL button Non Genuine Print Cartridge...

Страница 28: ...he fuser and exit unit is disconnected Press the HELP button and solve according to the guidance shown on the Help screen Caution unknown Consumable detected Go to User Manual Trouble Shooting to rest...

Страница 29: ...solve according to the guidance shown on the Help screen Check Belt Unit Please see HELP for details 330 Blinking The belt unit is not installed correctly Install the belt unit correctly Unnecessary P...

Страница 30: ...R SENSOR_ERROR Detailed information of the error will be displayed 7381 Blinking The paper sensor cannot correctly detect paper Paper setting is incorrect or the sensors are not set adjusted Or the se...

Страница 31: ...orrectly connected to the printer and the computer Cables are defective Replace with new cables Printer is offline Press the ON LINE button on the control panel Error message has appeared on the displ...

Страница 32: ...n OKI LPR Utility z z Check that IP address is not the same as other devices z z Check that correct address is set in IP address Subnet mask and Gateway address User s Guide Duplicate IP address Set a...

Страница 33: ...is not connected Firmly insert LAN Cable USB Cable Setup Guide LAN Cable USB Cable is defective Use another LAN Cable USB Cable LAN Cable USB Cable does not meet the standards z z Use a cable of USB...

Страница 34: ...en print User s Guide 3 Print Function Settings Fine Quality Printing Slow printing Printing process is also done at the computer side User a computer with fast processing speed Complicated print data...

Страница 35: ...me occurs if you switch from another printer to the Pro1050 PCL6 using the printer settings in an application These symptoms occur when there are many types of paper registered in the printer driver I...

Страница 36: ...order and then generate print data for all of the copies to be printed When this type of data is being printed the printer cannot recognize that the printout is being collated so the indicator for co...

Страница 37: ...ctly RGB color setting utility The User Account Control dialog appears When starting installer or utility the User Account Control dialog may appear Click Yes or Go and run installer or utility as adm...

Страница 38: ...Shake the print cartridge up and down and left and right Page 55 Paper not suitable Check the roll paper specifications and then use paper that is described on the roll paper specifications User s Gui...

Страница 39: ...belt unit Implement protection against foreign matter and do daily maintenance cleaning Page 57 Stripes in perpendicular direction Paper feed direction There are dents on the print cartridge Replace...

Страница 40: ...the 2nd transfer roller is done together with the belt unit which is a consumable Page 57 Dirt has deposited on the paper transfer path Print a few pages as a test Or clean the transfer path Page 79...

Страница 41: ...for a long time User s Guide Lateral stripe white dots appear at the solid printing portion Transfer Setting is not properly set If white dots appear in cyan transfer lower the setting value by select...

Страница 42: ...er is moist Replace with a new paper Paper not suitable Check the roll paper specifications and then use paper that is described on the roll paper specifications User s Guide The surface of the feed r...

Страница 43: ...xposed to high temperatures Change the paper thickness to a thinner setting If it does not improve change it to an even thinner setting The printout appears to have runny streaks Possibly occurs if th...

Страница 44: ...to Specified Interval and set Cut Interval to 1 Then print 5 pages of your content on the media you are actually using and use them to measure the differences in the position you want to print and th...

Страница 45: ...of solutions Select the solution procedure that suits the printing conditions 1 Use the printer driver to do fine adjustments to the print position 2 Use the control panel menus to compensate for the...

Страница 46: ...results of the sensor calibration are registered Furthermore if several of the same model printer are connected to a single computer and if the same paper settings are specified on the printer driver...

Страница 47: ...liner Calibrate the sensor User s Guide Paper is not fed The paper settings for the printer are different from the paper settings in the printer driver Check the message on the display screen and if...

Страница 48: ...interval between labels is not from 3 to 10 mm A gap between labels from 3 to 10 mm can be used Do not use any others Page 106 The paper size specified in the printer driver is different from the pape...

Страница 49: ...49 Checking Service Life and Remaining Amounts of Consumables 50 Replacing Consumables 51 Printer Maintenance 73 2 Maintenance...

Страница 50: ...nd exit unit and waste toner box 1 Press the scroll button or 2 Select Configuration and press the OK button 3 Select Supplies Life and press the OK button 4 Select the consumables to check print cart...

Страница 51: ...he belt unit which is a consumable z z Fuser and Exit Unit About 150 000 printings When printing 50 sheets of A6 size at the same time z z Waste Toner Box About 150 000 printings When printing three s...

Страница 52: ...t Cartridge Only in the User s Guide See Printing using white toner only in the User s Guide for spot color printing 1 Print density is the proportion of area having toner on printable area of 1 page...

Страница 53: ...Reference pages When the replacement period approaches When it is time for replacement Print cartridges COLOR 1 Print Cartridge Near End of Life Install New COLOR 1 Print Cartridge Print Cartridge Li...

Страница 54: ...ur hands or skin carefully wash it off with soapy water z z If toner gets into your eyes flush them with large amount of water Follow the direction from a doctor if necessary z z Be careful to not get...

Страница 55: ...position of the print cartridge to replace by the text and color of the label 3 Pull out the print cartridge 4 Remove the new print cartridge from the packing bag and then shake it vertically and hori...

Страница 56: ...Memo z z If the Print Cartridge Life message does not disappear even though you have replaced the print cartridge the print cartridge may not be securely installed Install it correctly z z If Error709...

Страница 57: ...tton to cut the roll paper The cut paper will be fed to the supply side and the feeding side 2 Grasp the top cover open lever and open the top cover 3 Prepare some newspaper or something to spread on...

Страница 58: ...ockwise to release the lock Note z z Be careful not to touch the nearby terminals while turning the belt locking key 8 Hold the belt unit handles blue on the left and right and remove the belt unit at...

Страница 59: ...ers between the handle and the machine while removing the belt unit z z When removing the belt unit do not tilt it further than is needed to remove it 9 Place the removed belt unit levelly Note z z Pl...

Страница 60: ...and remove it 11 Remove the 2nd transfer roller from its packaging Note z z Do not touch the roller part sponge part of the 2nd transfer roller Touching it damages the surface of the roller which deg...

Страница 61: ...placing Consumables Note z z Be careful the fuser and exit unit is very hot immediately after printing 13Remove the new belt unit from its packaging Note z z Do not touch the belt surface or damage th...

Страница 62: ...n open the belt unit handles blue on the left and right Note z z Be careful to not pinch your hands or fingers between the handle and the machine while installing the belt unit Memo z z When the belt...

Страница 63: ...of used belt units and 2nd transfer rollers Note z z You cannot clean the belt unit yourself To protect the equipment against dirt and foreign matter do daily maintenance cleaning as described in Pri...

Страница 64: ...set as well as some paper so it is not exposed to light 3 Remove the print cartridge set 4 Place the removed print cartridge and cover it with paper so it is not exposed to light 5 Prepare some newsp...

Страница 65: ...e belt surface or damage the belt Note z z Be careful not to spill waste toner while removing the belt unit z z Be careful to not pinch your hands or fingers between the handle and the machine while r...

Страница 66: ...les Note z z Place the belt unit on a flat surface as shown in the diagram above Do not stand it on its side z z Do not touch the belt surface or damage the belt 9 Remove the waste toner box from the...

Страница 67: ...Waste toner could leak out and stain your clothes or hands 10Remove the new waste toner box from its packaging 11 Insert the new waste toner box into the belt unit and firmly push it inside 12When fac...

Страница 68: ...hen open the belt unit handles blue on the left and right Note z z Be careful to not pinch your hands or fingers between the handle and the machine while installing the belt unit 14Turn the two belt u...

Страница 69: ...k of pinching your fingers or hands if you hold the LED head while closing the top cover Press on the top of the top cover to close it 17Please support recycling of the used waste toner boxes Note z z...

Страница 70: ...dle when you lift it When it is hot wait until it cools down before starting the work 1 If roll paper has been fed through the printer press the UNLOAD button to cut the roll paper The cut paper will...

Страница 71: ...old the fuser and exit unit with both hands to remove it 5 Remove the new fuser and exit unit from its packaging 6 Pull the fuser and exit unit locking lever on the new fuser and exit unit towards you...

Страница 72: ...fuser and exit units Note z z Do not disassemble the fuser output unit and do not force it open Memo z z If you must dispose of the used fuser and exit unit put it in a plastic bag and be sure to dis...

Страница 73: ...Roller F Unwinder Paper Guide Sheet Guide Roll Paper Guide F0 Roller Unit Sensor Cover Upper Sensor Cover Lower F1 Roller Unit Cutter Unit Printer Surface Paper Guide Feed Unit Sensor Cover Lower Sen...

Страница 74: ...1 Press and hold the POWER button for approximately 1 second to switch off the power supply Wait a moment and the LED lamp on the POWER button will turn OFF 2 Take water or neutral washing agent on o...

Страница 75: ...Remove the roll paper 6 Use Wiper moistened with cleaning fluid isopropyl alcohol to wipe any dirt off the sides of the flange and Side Guide 8Inch Side surface Flange Side surface Side Guide 8Inch 7...

Страница 76: ...finish cleaning each side until the entire tension bar is clean 10While rotating the guide side roller F use Wiper moistened with cleaning fluid isopropyl alcohol to wipe any dirt off the sides and co...

Страница 77: ...els on it use Wiper moistened with cleaning fluid isopropyl alcohol to wipe it off Roll paper guide adjustment knob Roll paper guide 16If there are scraps of paper or glue from labels on the ends of t...

Страница 78: ...he F0 roller unit and fasten the two screws 23Use Wiper moistened with cleaning fluid isopropyl alcohol to wipe in one direction the dirt off the sensor cover upper 24Use Wiper moistened with cleaning...

Страница 79: ...ment and the LED lamp on the POWER button will turn OFF 2 Take water or neutral washing agent on one piece of cotton cloth and wipe with thoroughly squeezed cloth Furthermore wipe off with another dry...

Страница 80: ...it with paper so it is not exposed to light 6 Prepare some newspaper or something to spread on a flat surface on which to place the belt unit 7 Turn the two belt locking keys counterclockwise to rele...

Страница 81: ...z Do not touch the belt surface or damage the belt Note z z Be careful not to spill waste toner while removing the belt unit z z Be careful to not pinch your hands or fingers between the handle and t...

Страница 82: ...ove Do not stand it on its side z z Do not touch the belt surface or damage the belt 10Pull up the paper guide release lever Paper guide release lever 11 While the paper guide release lever is lifted...

Страница 83: ...screen on the control panel as described in the User s Guide z z If the area around the 2nd transfer roller is dirty clean it carefully without touching the rollers z z Be careful not to touch the ter...

Страница 84: ...tened with cleaning fluid isopropyl alcohol to wipe in one direction the dirt off the sensor cover lower and upper Sensor Cover Upper Sensor Cover Lower 17While pulling the fuser and exit unit locking...

Страница 85: ...user and exit unit is very hot immediately after printing 20Lower the release lever and open the exit feed cover Release lever Exit feed cover Memo z z If you take your hand off the exit feed cover th...

Страница 86: ...r side of fuser and exit unit Roller on outside of fuser and exit unit Vertical plastic part between exit 1 roller and exit 2 roller Exit 2 roller Feed surface 22Close the exit feed cover 23Lift the f...

Страница 87: ...notch Guide notch Paper guide s edge 27Firmly push the paper guide all the way in the direction of the arrow and then push on the A position to lock it A 28Tilt the belt unit and align the arrow label...

Страница 88: ...to not pinch your hands or fingers between the handle and the machine while installing the belt unit 29Turn the two belt locking keys clockwise to lock it Note z z Be careful not to touch the nearby t...

Страница 89: ...ld the LED head while closing the top cover Press on the top of the top cover to close it Cleaning LED Heads Clean the LED heads if the print results are blurry white stripes appear or if text is blee...

Страница 90: ...damage the LED heads 5 Confirm that the dirt has been removed from the LED heads 6 Close the top cover Note z z When closing the top cover there is a risk of pinching your fingers or hands in the top...

Страница 91: ...t etc left along the width of the paper When you change the width of the roll paper check the conditions of the fuser unit and clean it and then restart printing Memo z z Cleaning requires special cle...

Страница 92: ...92 Printer Maintenance You cannot reuse cleaning paper Dispose of the cleaning paper that you print After cleaning is finished remove the cleaning paper load new paper and start printing...

Страница 93: ...blems occur clean the cutter s blades Note z z Always turn off the power to the printer and remove the power cord from the electric outlet before you start work z z Use the specified tools for cleanin...

Страница 94: ...intervals Wait a moment and the machine s power automatically turns off and the LED lamp on the POWER button turns off 2 Remove the paper that is loaded in the unwinder 3 Remove the cutter unit 1 Low...

Страница 95: ...nit cutter unit sensor cover upper Note z z Be careful that the cutter unit does not hit the sensor cover upper when removing it 4 Remove any paper left in the cutter unit If there is paper left insid...

Страница 96: ...our hands There is a risk of injury 6 Remove any paper left inside the cutter unit If there is paper left inside the cutter unit after you have disassembled it use the tweezers to remove that paper Le...

Страница 97: ...scraps or threads from the cloth left inside the blades of the cutter or the cutter unit If there are any left wipe the machine again z z After cleaning wipe the machine dry z z There are blades insid...

Страница 98: ...of injury 1 Assemble the F1 roller unit F0 roller unit Cutter part Hold the F0 roller unit and insert it at an angle arrow direction Slide the F0 roller unit in the direction of the arrow 2 Use a fla...

Страница 99: ...99 Printer Maintenance 2 Lower the cutter unit lock levers at both ends of the cutter unit 3 Close the unwinder cover The procedure to clean the cutter s blades is complete...

Страница 100: ...100 Printer Maintenance...

Страница 101: ...101 Specifications 102 Appendix...

Страница 102: ...Full color dry type electrophotographic method using 4 consecutive digital LED heads Pro1050 Full color dry type electrophotographic method using 5 consecutive digital LED heads Printable width Paper...

Страница 103: ...uivalent you may need to have parts replaced with designated parts paid by maintenance engineers 4 Recommended media Die cut labels on high quality paper 55PW8K Blue 4 x 6 inch produced by Lintec When...

Страница 104: ...the control panel Admin Setup Input password Network Setup Gigabit Network Set Enable z z Cables Unshielded twisted pair cable with RJ 45 connector category 5e or better z z Connector pin layout z z...

Страница 105: ...fication cable at 5 m or less 2 m or less recommended Use shielded cables z z Transmission modes Full speed maximum 12 Mbps 0 25 High speed maximum 480 Mbps 0 05 z z Power control Self powered device...

Страница 106: ...r less Other W2 Paper width 25 4 to 130 mm 1 to 5 12 inches L2 Paper length 12 7 to 1320 8 mm 0 5 to 52 inches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of one label...

Страница 107: ...inches or less Other W2 Paper width 25 4 to 130 mm 1 to 5 12 inches L2 Paper length 12 7 to 1320 8 mm 0 5 to 52 inches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of o...

Страница 108: ...6 mm 4 inches or more However if the length of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge cutting margin 1 7 mm 0 0...

Страница 109: ...2 to 25 4 mm 0 0787 to 1 inch L1 Label pitch 15 7 to 1330 8 mm 0 618 to 52 3937 inches L2 Label length 12 7 to 1320 8 mm 0 5 to 52 inches L3 Gap between labels 3 to 10 mm 0 12 to 0 3937 inches L4 Cut...

Страница 110: ...12 7 to 1320 8 mm 0 5 to 52 inches L3 Gap between labels 3 to 10 mm 0 12 to 0 3937 inches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of one label is less than 101 6 m...

Страница 111: ...to 4 9606 inches W5 Left liner area dry edge 2 to 25 4 mm 0 0787 to 1 inch W6 Right liner area dry edge 2 to 25 4 mm 0 0787 to 1 inch L2 Paper length 12 7 to 1320 8 mm 0 5 to 52 inches L4 Cut size whe...

Страница 112: ...Label width 25 4 to 126 mm 1 to 4 9606 inches W5 Left liner area dry edge 2 to 25 4 mm 0 0787 to 1 inch W6 Right liner area dry edge 2 to 25 4 mm 0 0787 to 1 inch L2 Paper length 12 7 to 1320 8 mm 0 5...

Страница 113: ...carbon L2 Paper length 12 7 to 1320 8 mm 0 5 to 52 inches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of one label is less than 101 6 mm 4 inches then the shortest le...

Страница 114: ...114 Specifications...

Страница 115: ...115 Index...

Страница 116: ...Messages 9 24 25 26 Confirming 9 P Paper jam 9 Printing Troubles 31 Paper feed 46 Printer driver 35 Print quality 38 Unable to print 31 R Replacement schedule 53 Replacing 51 2nd Transfer Roller 57 Be...

Страница 117: ...117...

Страница 118: ...Oki Data Corporation 4 11 22 Shibaura Minato ku Tokyo 108 8551 Japan https www oki com printing May 2019 47232102EE Rev3...

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