Troubleshooting
77
11
Printing problems
Print job is not printed
Make sure the status and configuration of the print server. Check following:
1
Make sure that the machine is powered on, is on-line and ready to print. Print the Network Configuration
List of the machine and check if the settings such as IP address settings are correct for your network.
See
Printing the Network Configuration List
on page 32 for information on how to print the Network
Configuration List on your print server.
2
The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is
correctly loaded into the print server. And make sure that no other nodes on the network have this IP
address.
3
Verify that the print server is on your network as follows:
For Windows
®
(1) Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
(2) If a successful response is received, then proceed to
page 79, and
on page 79. Otherwise, proceed to Step 4.
For Macintosh
®
For Mac OS
®
9.1 to 9.2
(1) From the
Apple
menu, open the
Chooser
.
(2) Click the
Océ (IP)
icon, and make sure that your print server name appears in the right frame. If it
is visible, then the connection is good. Otherwise, go to Step 4.
For Mac OS
®
X 10.2.4 or greater
(1) From the
Go
menu, select
Applications
.
(2) Open the
Utilities
folder.
(3) Double-click the
Printer Setup Utility
icon. (For
Mac OS
®
X 10.2.x
users, double click the
Center
icon
)
(4) Click
Add
.
