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Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you may encounter with a Océ print server,
it is divided into the following sections:

■

General problems

■

Network print software installation problems

■

Printing problems

■

Protocol-specific troubleshooting

General problems

CD-ROM is inserted, but does not start automatically

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute

setup.exe

in the root directory of the CD-ROM.

How to reset the Océ print server to factory default

You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See

Restoring the network settings to factory default

on page 31.

Network print software installation problems

The Océ print server is not found during setup of the network print software installation or
from the printer driver of the Océ machine in Windows

The Océ print server is not found using the Simple Network Configuration capabilities of Mac
OS

Make sure you have completed the IP address setting of the Océ print server according to

Chapter 2

Chapter 3

of this User’s Guide before installing the network print software or printer driver. Check the

following:

Make sure that the machine is powered on, is on-line and ready to print.

Содержание FX3000 SERIES

Страница 1: ......

Страница 2: ...rce and binary forms with or without modification are permitted only as authorized by the OpenLDAP Public License A copy of this license is available in the file LICENSE in the top level directory of...

Страница 3: ...e Each revision is distinguished by a version number You may use this Software under terms of this license revision or under the terms of any subsequent revision of the license THIS SOFTWARE IS PROVID...

Страница 4: ...penLDAP appear in their names without prior written permission of the OpenLDAP Foundation OpenLDAP is a trademark of the OpenLDAP Foundation 5 Due credit should be given to the OpenLDAP Project http w...

Страница 5: ...T LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Compilation and publicati...

Страница 6: ...5 DNS client 5 LPR LPD 5 Port 9100 5 SMTP client 6 IPP 6 mDNS 6 TELNET 6 SNMP 6 Web server HTTP 6 FTP 6 LDAP 6 IPv6 6 2 Configuring your network printer Overview 7 IP addresses subnet masks and gatewa...

Страница 7: ...er 17 DNS Server 18 APIPA 18 IPv6 19 Ethernet 19 Setup I Fax 20 SMTP Server address 20 POP3 Server address 21 Mailbox Name 22 Mailbox Pwd 22 Setup Mail RX 23 Auto Polling 23 Poll Frequency 23 Header 2...

Страница 8: ...to Configure the Print Server 39 Oc Internet Print Installing the BIP software on Windows 98 Me 2000 XP and Windows NT 4 0 39 Setup from CD ROM 39 Adding a Second Oc Internet Port 41 Windows 2000 XP...

Страница 9: ...nstalling Oc Internet Fax Printing Driver 65 Changing the BFP Port Settings 66 Relay Broadcast Function 68 Uninstalling from Windows 98 98SE Me 2000 XP and Windows NT 4 0 69 Using the BFP Address Book...

Страница 10: ...nd Administrators 80 Using DHCP to configure the IP address 80 Using BOOTP to configure the IP address 81 Using RARP to configure the IP address 81 Using APIPA to configure the IP address 82 Using ARP...

Страница 11: ...chapter you will learn the basic concept of the network function connection and protocols In Chapter 2 you will read information on network configuration In Chapter 3 you will learn how to configure t...

Страница 12: ...PC file as a PC FAX on your network See Chapter 6 for Windows and Chapter 7 for Macintosh of the Software User s Guide on the CD ROM for complete description Fax to server The Fax to Server feature a...

Страница 13: ...onment each computer directly sends and receives data to each device There is no central server controlling File access or Printer sharing In a smaller network of 2 or 3 computers we recommend the Pee...

Страница 14: ...printing of all print jobs In a larger network we recommend a Network Shared printing environment The Server or the Print Server must use the TCP IP Print Protocol The Oc machine needs an appropriate...

Страница 15: ...protocols the IP address can be automatically configured Note To use the DHCP BOOTP RARP protocols please contact your Network Administrator APIPA If you do not assign an IP address manually using the...

Страница 16: ...network ready machines Web server HTTP The Oc print server is equipped with a built in web server that allows you to monitor its status or change its configuration settings Note We recommend Internet...

Страница 17: ...the machine in a networked TCP IP environment you need to configure its IP address and subnet mask The IP address you assign to the print server must be on the same logical network as your host comput...

Страница 18: ...communication Example PC1 can talk to PC2 PC1 IP Address 192 168 1 2 Subnet Mask 255 255 255 0 PC2 IP Address 192 168 1 3 Subnet Mask 255 255 255 0 Note 0 denotes that there is no limit to communicat...

Страница 19: ...are using Personal Firewall software e g the Internet Connection Firewall available in Windows XP disable it Once you are sure that you can print re start your Personal Firewall software Node name Nod...

Страница 20: ...a network You can configure your machine for a network using the control panel LAN menu See Control Panel Setup on page 13 Using other methods to configure your machine for a network You can configure...

Страница 21: ...work Configuration List See Printing the Network Configuration List on page 32 for information on how to print the Network Configuration List on your print server The NetBIOS name assigned is the firs...

Страница 22: ...this application the settings on your machine will be downloaded automatically to your Macintosh and displayed on your Macintosh screen If you change the settings you can upload them directly to the...

Страница 23: ...od 1 Press Menu 7 1 1 2 Press or to select Auto Static RARP BOOTP or DHCP 3 Press OK 4 Press Stop Exit Auto mode In this mode the machine will scan the network for a DHCP server if it can find one and...

Страница 24: ...to use BOOTP to configure the IP address make sure that BOOTP is installed and running on your host computer it should appear in the etc services file on your host as a real service type man bootpd or...

Страница 25: ...f you do not want your print server to be configured using DHCP BOOTP or RARP you must set the BOOT METHOD to static this will prevent the print server from trying to obtain an IP address from any of...

Страница 26: ...HCP or BOOTP to obtain the gateway or router address enter the address you wish to assign If you do not have a gateway or router leave this field blank Check with your network manager if you are unsur...

Страница 27: ...dary WINS servers WINS Server 1 Press Menu 7 1 7 2 Press or to select Primary or Secondary 3 Press OK 4 Enter the WINS Server address 5 Press OK 6 Press Stop Exit Primary WINS Server IP Address This f...

Страница 28: ...It is used as a backup to the Primary DNS server address If the Primary server is unavailable the machine will contact the Secondary DNS server APIPA When enabled the print server will automatically a...

Страница 29: ...nt server to operate in 100BASE TX full or half duplex or in 10BASE T full or half duplex mode 100BASE TX Full Duplex 100B FD or Half Duplex 100B HD and 10BASE T Full Duplex 10B FD or Half Duplex 10B...

Страница 30: ...nternet FAX on page 56 Mail Address 1 Press Menu 7 3 1 1 2 Select 1 to change Enter the mail address Press OK 3 Press Stop Exit Entering text You can access the character you want by repeatedly pressi...

Страница 31: ...POP3 server incoming E mail server used by the Oc machine This address is necessary for the Internet Fax features to function correctly Ex mailhost Oc mail net or 192 000 000 001 1 Press Menu 7 3 1 3...

Страница 32: ...in to the POP3 Server 3 Press OK 4 Press Stop Exit Mailbox Pwd You can specify password on the POP3 server where the internet print jobs are to be retrieved 1 Press Menu 7 3 1 5 2 Enter the user passw...

Страница 33: ...polled 1 Press Menu 7 3 2 1 2 Press or to select On or Off 3 Press OK 4 Press Stop Exit Poll Frequency Sets the interval for checking for new messages on the POP3 server default is 10Min 1 Press Menu...

Страница 34: ...Fax has been received This feature only works on I Fax machines that support the MDN specification 1 Press Menu 7 3 2 5 2 Press or to select On or MDN or Off 3 Press OK 4 Press Stop Exit Setup Mail TX...

Страница 35: ...ing should be separated into smaller documents that will be accepted by the mail server For your information a 42 page document based on the ITU T Test Chart 1 test chart is approximately 1Mbyte in si...

Страница 36: ...ver the Internet and then relay it to other fax machines through conventional analog landlines 1 Press Menu 7 3 4 1 2 Press or to select On or Off 3 Press OK 4 Press Stop Exit Relay Domain You can reg...

Страница 37: ...ine Please note in order to use this function you must assign the relay domain in the Trusted Domains section of the Relay function settings 1 Press Menu 7 3 4 3 2 Press or to select On or Off 3 Press...

Страница 38: ...e type for the Scan to FTP function 1 Press Menu 7 5 1 2 Press or to select PDF or JPEG 3 Press OK 4 Press Stop Exit Black and White File Type for Scan to FTP You can select the default Black and Whit...

Страница 39: ...orrect syntax for that server must be used The destination fax number must be sent with a prefix and a suffix that match the parameters used by the fax server In most cases the syntax for the prefix i...

Страница 40: ...n press OK 4 Enter the prefix using dial pad 5 Press OK 6 Press or to select Suffix and then press OK 7 Enter the suffix using dial pad 8 Press OK 9 Press Stop Exit Note You can enter the prefix and s...

Страница 41: ...Click on Start 2 Select Settings Control Panel 3 Double click on Date Time 4 Select Time Zone Change the date and time Verify your time zone setting from the pull down menu this menu displays the time...

Страница 42: ...r Windows only on page 9 for Windows and Using the BRAdmin Light utility to change the print server settings for Mac OS X 10 2 4 or greater on page 49 for Macintosh Printing the Network Configuration...

Страница 43: ...e it Once you are sure that you can print re start your Personal Firewall software If you are connecting to a Nework Print Queue or Share printing only see Installation when using a Network Print Queu...

Страница 44: ...ndard TCP IP Port Then click the New Port button 5 The Standard TCP IP Port Wizard will start Follow steps 8 to 12 of Printer driver not yet installed on page 33 6 Close Add Port and Properties dialog...

Страница 45: ...t dialog Consult your system manager for these addresses 7 Click OK to exit your Windows NT 4 0 workstation or server will need to be re booted Other sources of information See Configuring your networ...

Страница 46: ...a virtual port on the Windows 98 Me 2000 XP and Windows NT 4 0 PC that operates in a similar way to the standard LPT1 printer port from the application program point of view The user can use the Wind...

Страница 47: ...eceive BIP jobs be sure that the E mail server at the remote site the receiving end is configured to handle the TCP IP POP3 and SMTP protocols SMTP is only required if the notification feature is enab...

Страница 48: ...MAC address by printing out the machine configuration page For information on how to print the configuration page on your print server see Printing the Network Configuration List on page 32 3 Click o...

Страница 49: ...e changes Exit from the web browser You have now configured the print server to receive print jobs Oc Internet Print Installing the BIP software on Windows 98 Me 2000 XP and Windows NT 4 0 To install...

Страница 50: ...tart button select Settings and then Printers Windows 98 Me 2000 and Windows NT 4 0 For Windows XP users go to the Start button select Printers and Faxes 11 Select Add Printer or Add a Printer for Win...

Страница 51: ...t a test page unless you have already configured the remote print server to receive BIP print jobs You have now finished installing the BIP software If you need to configure another remote print serve...

Страница 52: ...For Windows 2000 Double click the Add Printer icon to get the Add Printer Wizard For Windows XP Double click Add a printer to get the Add Printer Wizard 3 Click Next when you see the Welcome to the Ad...

Страница 53: ...installation Wizard will complete You are now ready to print If the printer driver has NOT been installed One of the benefits of the IPP printing protocol is that it establishes the model name of the...

Страница 54: ...y enter the above text and the printer will still receive and process data please note the Get More Info option will not display any printer data If you are using the built in service names that the O...

Страница 55: ...o configure the Oc Driver on a Network see the Quick Setup Guide included with the machine How to select the print server TCP IP Mac OS X 10 2 4 or greater 1 Switch the machine ON 2 Open the Applicati...

Страница 56: ...n page See Printing the Network Configuration List on page 32 8 When specifying the Queue Name use the value brn_xxxxxx_p1_at where xxxxxx are the last 6 digits of the Ethernet address 9 From the Prin...

Страница 57: ...sktop Printer Utility icon 4 Select the Printer LPR option and click OK 5 At this point we must select the correct PPD file for the machine and also configure the correct LPR information Click Change...

Страница 58: ...Please ensure that the value you enter here matches with the Service name of the machine 8 Click OK to go back to the previous screen 9 You are now ready to create the printer for use To do that clic...

Страница 59: ...application that is designed for Mac OS X 10 2 4 or greater environment BRAdmin Light allows you to change network settings on Oc network ready machine Note Please use the BRAdmin Light utility versio...

Страница 60: ...Network printing from a Macintosh 50 6 Other sources of information 1 See Configuring your network printer on page 7 to learn how to configure the IP address of the printer...

Страница 61: ...igure Scan to FTP and LDAP search functions Software version information of the machine and print server Change network and machine configuration details You must use the TCP IP protocol on your netwo...

Страница 62: ...access to the General Setup Fax settings and Lists and Reports The default user name for Users is user case sensitive and the default password is access Administrators are able to access all settings...

Страница 63: ...ge LDAP settings using a web browser LDAP Enable Disable LDAP Server Address Port The default port number is 389 Authentication Username Password Search Root Attribute of Name Search Key Attribute of...

Страница 64: ...3 Press OK 4 Enter initial characters for your search by using the Dial Pad Note You can enter up to 15 characters For more information on using the Dial Pad see Entering Text on page 89 5 Press Searc...

Страница 65: ...LDAP Operation 55 8 Note The LDAP function of this machine supports LDAPv3 You need to use Simple Authentication to communicate with your LDAP server SSL TLS is not supported...

Страница 66: ...eceive messages to and from your machine your mail application on the PC must be able to support the MIME format Note I Fax is available in Black White only Getting Connected Before sending or receivi...

Страница 67: ...e note that you cannot use chain dialling for E mail addresses Shift Start Used to receive E mail from the POP3 server manually Sending an Internet Fax Sending an Internet Fax is the same as sending a...

Страница 68: ...ng should be separated into smaller documents that will be accepted by the mail server You can enable this feature through the Web Management utility or the LAN function mode Receiving E mail or Inter...

Страница 69: ...one lines to another machine The setting can be enabled using the Web browsers or through the machine front panel The steps for configuring Fax Forward can be found in the User s Guide supplied with y...

Страница 70: ...n the Oc com domain After the trusted domain is set you can send the document from your machine I E FAX Oc com by entering the E mail address of the machine I E UKFAX Oc co uk that will forward the do...

Страница 71: ...using the same method used when sending from an machine UKFAX Oc co uk fax 123456789 Outlook 97 98 2000 2002 2003 For Outlook 97 98 2000 2002 and 2003 the address information must be entered into the...

Страница 72: ...up Mail RX There are three possible settings for this option On MDN Off Receive Notification On When switched to On a fixed message is sent back to the sending station to indicate successful reception...

Страница 73: ...o take a long time to send back an error mail normally 20 sec to 30 sec In the case of transmission through the Internet due to its low level of security we recommend that you use standard phone lines...

Страница 74: ...s NT 4 0 and Windows 2000 XP software utility that gives network PC Fax and Internet Fax functionality from the desktop to users on your network or over the Internet BFP utilizes SMTP as the transport...

Страница 75: ...screen select the default unless you have previously installed this software If this is the case use a port number that has not been previously configured Example BFP2 You also need to enter certain...

Страница 76: ...ve machine as the network fax print server To alter BFP settings select Start Printers and Faxes to open the Printers dialogue box Highlight Oc Internet Fax and right click the mouse From the list pre...

Страница 77: ...67 10 The following screen shows the current configuration to alter this configuration press the Configure Port key From the Configure Port dialogue box you can change the settings...

Страница 78: ...t you Network Administrator In order for the machine to receive data from the desktop and then send this information network fax to other fax machines the Relay Broadcast Function must be switched ON...

Страница 79: ...Control Panel and then double click the Add or Remove programs icon From the list of installed programs select Oc Internet Fax x xx then click the Change Remove button Note You also need to remove Oc...

Страница 80: ...will appear Setting Up a Member in the Address Book In the Oc Address Book dialog box you can add edit and delete stored information for members and groups 1 In the Address Book dialog box click the...

Страница 81: ...elect each member to be included in the Group and then click Add 4 Members you add to the group will be listed in the Group Members box 5 After all the members have been added click OK Editing Member...

Страница 82: ...data fields you wish to Export from the Available Items column and then click Add 3 If you are exporting to an ASCII file select Divide Character Tab or Comma This selection inserts a Tab or Comma bet...

Страница 83: ...box From this dialogue box you can either specify an address in the address line or select a location from the address book If you wish to type more than one location in the address line make sure th...

Страница 84: ...ult You can reset the print server back to its default factory settings resetting all information such as the password and IP address information See Restoring the network settings to factory default...

Страница 85: ...rify that the IP address is correctly loaded into the print server And make sure that no other nodes on the network have this IP address For information on how to print the Network Configuration List...

Страница 86: ...ngs and try from the initial setup again For information how to reset to the default factory settings see Restoring the network settings to factory default on page 31 6 Check if a personal firewall su...

Страница 87: ...k as follows For Windows 1 Try pinging the print server from the host operating system command prompt with the command ping ipaddress Where ipaddress is the print server IP address note that in some i...

Страница 88: ...settings see Restoring the network settings to factory default on page 31 Error during printing If you try to print while other users are printing large amounts of data e g many pages or color pages...

Страница 89: ...00 will not function If you wish to use the Get More Info option use the following URL http ipaddress This will then force Windows 2000 XP to use Port 80 to communicate with the Oc print server Web br...

Страница 90: ...ocol DHCP is one of several automated mechanisms for IP address allocation If you have a DHCP server in your network the print server will automatically obtain its IP address from DHCP server and regi...

Страница 91: ...act format for doing this is not standardized so you will need to refer to your system documentation to determine how to enter this information many UNIX systems also have template examples in the boo...

Страница 92: ...y set to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you want to disable the APIPA protocol you can disable it using control panel of the machine...

Страница 93: ...n allow you to use the ARP command again To configure the print server and to verify the connection enter the following command ping ipaddress where ipaddress is the IP address of the print server For...

Страница 94: ...ype SET IP METHOD STATIC to set the method of IP access configuration to static To verify that you have entered the IP information correctly type SHOW IP Type EXIT or Ctrl D i e hold down the control...

Страница 95: ...n Firewall available in Windows XP disable it Once you are sure that you can print re start your Personal Firewall software 1 Start the CD ROM installation menu program according to the Quick Setup Gu...

Страница 96: ...II or equivalent for Windows 98 98SE Me 2000 Professional XP and Windows NT 4 0 AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T for Windows XP Professional x64...

Страница 97: ...0 000 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 9 APIPA On Off 0 IPv6 On Off 2 Ethernet Auto 100B FD 100B HD 10B FD 10B HD 3 Setup IFAX 1 Setup Internet 1 Mail Address 60 characte...

Страница 98: ...anged by the APIPA setting 2 Relay Domain RelayXX XX 01 10 YYYYY up to 30 characters Relay01 YYYYY 3 Relay Report On Off 4 Scan to E mail 1 Color PDF JPEG 2 B W TIFF PDF 5 Scan to FTP 1 Color PDF JPEG...

Страница 99: ...enter a space in a fax number press once between numbers To enter a space in a name press twice between characters Making corrections If you entered a letter incorrectly and want to change it press to...

Страница 100: ...s character press to move the cursor right before pressing the key again Special characters and symbols Press or 0 then press or to move the cursor under the symbol or character you want Press OK to s...

Страница 101: ...Gateway 8 16 H HTTP 6 11 51 Hyper Text Transfer Protocol 11 51 I IIS 84 Internet 36 Internet Printing 36 IP Address 7 15 IPP 6 36 42 79 IPv6 6 19 ISP 36 L LAN menu 13 LDAP 6 53 LDAP Operation 54 LED P...

Страница 102: ...Specifications 86 Subnet Mask 8 16 T TCP IP 5 13 TCP IP Printing 33 TELNET 6 83 TEXT_P1 80 Trademarks i W Web Based Management 51 Web BRAdmin 84 Web Browser 11 web browser 49 Web Server 6 Windows NT...

Страница 103: ......

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