Novell GROUPWISE 7 ASYNC GATEWAY - INSTALLATION AND ADMINISTRATION, Руководство по установке и администрированию

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Async Gateway Troubleshooting Strategies
121
Novell Confidential Manual (99a) 21 December 2004
Specific Item or Request Problems
Use the Pending Requests option in the GroupWise Windows client in Remote mode to view the
requests that have not been responded to yet.
To access the Pending Requests dialog in the GroupWise Windows client, click Remote > Pending
Requests.
To delete a pending request, select the request, then click Delete.
Connection Problems
In Remote mode, the GroupWise Windows client creates a log file, remote x .log (where x is 1, 2,
or 3) that tracks GroupWise client connections.
If a user experiences problems connecting to the main GroupWise system, check this log to find
out where the problem is occurring in the connection process. remote
x .log is stored in the rofdata
directory. The log file is in ASCII text form and can be viewed with any text editor.
The log file can also be displayed while running the GroupWise Windows client in Remote mode
by clicking File > Connection Log.
User Database Problems
If you suspect a problem with the user’s Remote mailbox, run the Mailbox/Library Maintenance
on the mailbox to correct the problem. The user database is
user.db , located in the rofdata
directory.
Mailbox/Library Maintenance has the following options:
Š Check structure of databases, repair problems.
Š Check contents of databases, repair problems.
Š Re-create user databases from message databases.
Š Reduce databases (reclaim free space).
For additional information, see:
Š “Maintaining User/Resource and Message Databases” in “Databases” in the “GroupWise 7
Administration Guide”
Š “Maintaining User/Resource and Message Databases” in “Databases” in the GroupWise 6.5
Administration Guide
Troubleshooting the Script File
The following troubleshooting information assumes that the Async gateway functioned properly
until a script was implemented. You might be facing any of the problems listed below after its
inclusion.
“The Gateway Is Not Dialing” on page 122
“The Gateway Is Not Answering” on page 122
“The Script Is Not Executing” on page 122