Nortel TDM Recorder, Руководство по установке

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September 2007 Setting up the System
Installation Guide 73
Verifying the installation
To verify that the Recorder has been installed properly, place a test call and
play it back or use Viewer to view the test call.
To verify the Nortel TDM Recorder installation:
1 With the TDM Recorder installed and running, place a test telephone call
and then hang up.
2 Locate the file
Witplayer.exe
in the following directory:
c:\program
files\Nortel\ContactStore
. (If you chose to install TDM Recorder
in another location, locate the file there).
3 Click Recorder Status > Status Summary and in the Capture area
confirm that Total Calls and Calls per minute show the call you just
recorded.
4 Click General Setup > Recorder Settings and identify the location of
the Call Buffer, such as D:\Calls.
5 Open the folder (such as D:\Calls) that contains the Call Buffer and
ensure that it contains a file representing the call.
Tip: The name of the file is based on the Serial number and
Inum
, which
are combined.
The Recording should play through the speakers on your computer. If
the recording does not play, follow these troubleshooting steps:
„
Read any error messages that appear.
„
Make sure the speakers are turned on
„
Make sure that the recording has finished.
„
Make sure your sound card is working. For example, check that
sounds are created from other applications.
„
Check that the LAN is fully operational
„
Check that the Recorder has been installed properly.