Nortel Proprietary
5.9 Symposium Name to ID Mapping
The multicast stream generated by SCCS, which is used by Nortel Remote Agent
Observe only contains IDs of parameters ie there is no parameter name information
present in the stream. To facilitate the use of names to be associated with
parameter IDs, Nortel Remote Agent Observe has the concept of synonyms, which
the administrator sets to be uniquely associated with individual parameter IDs. The
explanation of how to assign synonyms to parameters is described in 5.10:
Observation Parameters Synonym Assign.
The SCCS Classic Client contains reports which map names to IDs in the case of
the positionID and agentID parameters, so these can be used to assign relevant
“name based” synonyms. However, there is no method using the Classic Client of
mapping skillsetIDs (generated by the RSM steam and used by Remote Agent
Observe) to skillset names, which the end-user may be more familiar with.
However, by running the following commands at a MS-DOS command prompt on
the SCCS machine itself, the name to id mapping for skillsets can be discerned.
isql -Usysadmin -Ppassword -w350
1> use blue
2> go
1> select SkillsetID,Skillset from Skillset
2> go
SkillsetID Skillset
----------- ------------------------------
1 Agent Queue To
2 Default ACD
3 Default NACD
10000 Default_Skillset
10007 Sales
10008 Support
10009 Finance
10010 IT
10011 vnvTestSkillset
10012 vnvTestSkillset_01
10013 vnvTestSkillset_02
10014 vnvTestSkillset_03
(12 rows affected)
1> quit
where the isql command takes as parameters:
U - the username and
P - login password
as used on the Symposium Classic Client
The SQL query returns the skillset names and IDs and these can be used in the
Observation Parameter Synonym Assign section below.
Planning, Installation and Administration Guide
66
