Nortel Observe Скачать руководство пользователя страница 134

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Nortel Proprietary

51.wav

"To start observing the first active position ID, press 2"

ID(i-dee)

52.wav

"Enter position ID, followed by number sign"

ID(i-dee)

53.wav

"The Agent at this Position ID is logged out"

ID(i-dee)

54.wav

"Invalid Position ID"

ID(i-dee)

55.wav

"No active position ID at this time"

ID(i-dee)

60.wav

"To enter a skillset, press 1"

61.wav

"To choose from a list of your skillsets, press 2"

62.wav

"Enter skillset ID, followed by number sign"

ID(i-dee)

63.wav

"Invalid skillset ID"

ID(i-dee)

64.wav

"For next ID, press 6"

ID(i-dee)

65.wav

"For previous ID, press 4"

ID(i-dee)

66.wav

"To select, press 2"

67.wav

"Current ID is"

ID(i-dee)

70.wav

"To enter a DNIS, press 1"

DNIS(dee-nis)

71.wav

"To choose from a list of your DNIS', press 2"

DNIS(dee-nis)

72.wav

"Enter DNIS, followed by number sign"

DNIS(dee-nis)

73.wav

"Invalid DNIS"

DNIS(dee-nis)

80.wav

"To enter an application ID, press 1"

ID(i-dee)

81.wav

"To choose from a list of your Application IDs, press 2"

ID(i-dee)

82.wav

"Enter application ID, followed by number sign"

ID(i-dee)

83.wav

"Invalid application ID"

ID(i-dee)

90.wav

"To enter a CDN, press 1"

CDN(see-dee-enn)

91.wav

"To choose from a list of your CDNs, press 2"

CDN(see-dee-enn)

92.wav

"Enter CDN, followed by number sign"

CDN(see-dee-enn)

93.wav

"Invalid CDN"

CDN(see-dee-enn)

A0.wav

"Agent ID:"

ID(i-dee)

A1.wav

"Waiting for call on agent ID:"

ID(i-dee)

A2.wav

"Position ID:"

ID(i-dee)

A3.wav

"Waiting for call on position ID:"

ID(i-dee)

A4.wav

"Skillset ID:"

ID(i-dee)

A5.wav

"Waiting for call on skillset ID:"

ID(i-dee)

A6.wav

"DNIS:"

DNIS(dee-nis)

A7.wav

"Waiting for call on DNIS:"

DNIS(dee-nis)

A8.wav

"Application ID:"

ID(i-dee)

A9.wav

"Waiting for call on application ID: "

ID(i-dee)

AA.wav

"CDN:"

CDN(see-dee-enn)

AB.wav

"Waiting for call on CDN:"

CDN(see-dee-enn)

AC.wav

"Call Terminated"

AD.wav

"To Continue observing this agent until * is pressed,
press 7"

AE.wav

"To Play the Current ID, press 5"

ID(i-dee)

AF.wav

"No Other Active ID to Observe"

ID(i-dee)

B0.wav

"To Change your password, press 1"

B1.wav

"To edit the TUI prompts, press 2"

TUI (too-wee).

Planning, Installation and Administration Guide

134

Содержание Observe

Страница 1: ...Nortel Remote Agent Observe Planning Installation and Administration Guide Document Version 1 2 Jan 2007...

Страница 2: ...1 2 Release Date Jan 10th 2007 Copyright 2007 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or compon...

Страница 3: ...ence from Nortel Networks to Nortel Changed description re RSM rate change Updated PEC CPC codes used in guide to RoHS compliant codes Sep 21st 2004 Version 1 1 is released Added section re Voice Prom...

Страница 4: ...L TIME STATISTICS MULTICAST SERVICE 43 5 USING THE BROWSER USER INTERFACE 45 5 1 BROWSER USER INTERFACE ACCESS GUIDELINES 45 5 2 ACCESSING THE BUI 46 5 3 CONFIGURING THE CARD 48 5 4 CREATION OF OBSERV...

Страница 5: ...ELL 110 9 5 CARD STATE DEBUG UTILITIES 111 9 6 APPLICATION LEVEL DEBUGGING 112 9 7 TROUBLESHOOTING RSM PARSING 114 10 UPGRADE PROCEDURES 119 10 1 APPLICATION LOADWARE UPGRADE 119 10 2 XA FIRMWARE UPGR...

Страница 6: ...OBSERVER ACCOUNT CREATION PAGE 53 FIGURE 17 OBSERVER ACCOUNT MODIFY SELECTION PAGE 55 FIGURE 18 SCCS OBSERVER ACCOUNT MODIFY PAGE 56 FIGURE 19 NON SCCS OBSERVER ACCOUNT MODIFY PAGE 56 FIGURE 20 OBSER...

Страница 7: ...PLE BOOT UP SEQUENCE 132 FIGURE 49 HUNTING FOR IDLE TUI PORTS 137 FIGURE 50 PRINTING TUI PORT SWITCH CONFIGURATION IN OVERLAY 20 139 FIGURE 51 DISABLING THE NORTEL REMOTE AGENT OBSERVE CARD SLOT USING...

Страница 8: ...OBSERVE OBSERVATION PORT CONFIGURATION 31 TABLE 11 OBSERVER ACCOUNT PARAMETER EXPLANATION 54 TABLE 12 REPORTING LOG FILE EXPLANATION 71 TABLE 13 HEX DISPLAY CODES DURING BOOT UP 107 TABLE 14 HEX DISP...

Страница 9: ...specific parameters such as Position ID and Agent ID as well as observation by Symposium Call Center Server parameters SCCS such as skillset ID DNIS Application ID and CDN Nortel Remote Agent Observe...

Страница 10: ...nt Observe with pre 4 2 versions of SCCS is similar to that available for non SCCS call centers In pre 4 2 SCCS call centers the card must be configured to operate as non SCCS Throughout this document...

Страница 11: ...Category 5 100 Base T Ethernet standard Software Release Meridian 1 Rls 25 15 software and later Succession Rls 2 0 and later Dip Switches Setting None Time Date stamp Automatically sent out by M1 CP...

Страница 12: ...ng table shows the maximum number of Nortel Remote Agent Observe Cards that can be installed in each type of switch Switch Type QTY Small systems Option 11 Cabinet Chassis Succession 1000 Succession 1...

Страница 13: ...the Installation Pack Browser to access the card IE 5 5 or 6 0 Netscape 7 0 If Using SCCS server post release 4 2 Multicast IP address of SCCS server Multicast Agent Moving window port of SCCS server...

Страница 14: ...guidelines set out in Precautions for handling circuit cards section in the appendix STEP 5 Check that a security dongle has been installed into the provided socket on the card If not already install...

Страница 15: ...e BUI on page 46 STEP 11 Install the keycode for the card See Installing the keycode in section 5 3 Configuring the Card page 48 STEP 12 Configure Call Centre parameters for the card See SCCS Call Cen...

Страница 16: ...50 pin I O panel cable Filter Block A0517399 NT2F40BAE6 Compact Flash with Nortel Remote Agent Observe Application Load Security Device Dongle Table 5 Nortel Remote Agent Observe Product Structure The...

Страница 17: ...ee Figure 2 Standard shielded CAT 5 LAN cables 100meters are required to attach the LAN ports to the local network Caution An EMC shielding kit ferrite A0870556 must be installed on the C LAN interfac...

Страница 18: ...The A0783483 I O panel mounting filter block must be installed on large systems before the Nortel Remote Agent Observe Card Adapter CLAN L Adapter is installed see Figure 3 below The Filter block all...

Страница 19: ...bit no parity and no flow control Note The maintenance port should only be accessed by one of the above connections at any one time Connecting the Nortel Remote Agent Observe card to a modem To provi...

Страница 20: ...eturn set to auto answer on first ring ATQ1 return disable result codes ATE0 return disable local echo AT W0 return save settings Table 6 Modem Settings 4 Connect the modem to the Nortel Remote Agent...

Страница 21: ...he Nortel Remote Agent Observe card receiving the multicast steam must be minimised Note This applies to the 4 2 release of SCCS and all subsequent releases IP Multicasting IP multicasting provides mu...

Страница 22: ...the Nortel Remote Agent Observe Card Nortel Remote Agent Observe needs to use a number of TCP UDP ports to operate correctly These are detailed in Table 7 below L4 Protocol TCP UDP Port Number Descri...

Страница 23: ...ult Gateway IP address via the serial port interface On a reboot the Nortel Remote Agent Observe card will retrieve the IP information from NVRAM and apply it To switch to this mode of IP assignment t...

Страница 24: ...of each Nortel Remote Agent Observe card in a dynamic fashion DHCP aims to reduce the work necessary to administer an IP network by using a server to allocate network addresses DHCP also allows automa...

Страница 25: ...o lnIsa_progIP is a string containing the dot notation representation of the IP address to be assigned to the card The parameter to lnIsa_writeGW is a string containing the dot notation representation...

Страница 26: ...word must both be between eight and ten characters long shellPasswordSet Enter current username username1 Enter current password password1 Enter new username username2 Enter new password password2 Ent...

Страница 27: ...ions only the required number of TUI and observe ports should be configured TUI Port Configuration Overlays 11 and 32 are used to configure TUI ports on the Nortel Remote Agent Observe card Note The T...

Страница 28: ...port In this example 4 TUI ports are configured Figure 4 Hunting for idle TUI ports The sequence of configuration is 1 Select MADN for the TUI ports on the Nortel Remote Agent Observe configuration 2...

Страница 29: ...s the Hunt DN only required if more than 1 TUI port configured KEY 0 SCR YYYY Key 0 defined as an SCR key YYYY is the SCR key DN KEY 1 15 UNCONFIGURED Table 8 LD11 Nortel Remote Agent Observe TUI Port...

Страница 30: ...NDR 0 KEY 00 SCR 1560 0 MARP ANIE 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 DATE 7 OCT 2003 Figure 5 Sample LD11 TUI Port Switch Configuration Observation Port Configuration Overlays 11 23 and 32...

Страница 31: ...he tone AGT for Agent only and NO to disable the tone Note This tone is a legal requirement in some regions Overlay 11 The observation ports odd ports on Nortel Remote Agent Observe Card i e 1 3 5 7 e...

Страница 32: ...WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU...

Страница 33: ...32 status for a card with 16 Nortel Remote Agent Observe sessions configured 00 UNIT 00 IDLE 2616 01 UNIT 01 IDLE 2616 LOG OUT 02 UNIT 02 IDLE 2616 03 UNIT 03 IDLE 2616 LOG OUT 04 UNIT 04 IDLE 2616 0...

Страница 34: ...rtel Proprietary 28 UNIT 28 IDLE 2616 29 UNIT 29 IDLE 2616 LOG OUT 30 UNIT 30 IDLE 2616 31 UNIT 31 IDLE 2616 LOG OUT Figure 8 Sample LD32 Status Output Planning Installation and Administration Guide 3...

Страница 35: ...up with write and append access privileges on the FTP server directories to permit the card to perform call recording Call recording will be implemented in G 711 format using the Sun Microsystems AU...

Страница 36: ...system automatically sets the default port numbers and multicast rates for real time statistics during installation For more detailed information on installing the RSM feature in Symposium Call Cente...

Страница 37: ...the IP multicast address the Time To Live TTL value for the IP multicast data the IP ports that send the real time statistics the multicast rates for the IP ports that send the real time statistics Ac...

Страница 38: ...K to close the window Modifying RSM settings and multicast rates Perform the following steps to modify RSM settings and multicast rates in Symposium Call Center Server To modify RSM settings and multi...

Страница 39: ...ticast needs 4 Accept the default IP port numbers for each statistics group ATTENTION If using Symposium Web Client s Real Time Reporting component as well as Nortel Remote Agent Observe do not change...

Страница 40: ...mation see To activate modifications to the RSM settings below 8 ATTENTION To activate new multicast rate settings modified using RTD Multicast Configuration window RSMConfig exe on Symposium Call Cen...

Страница 41: ...ck Close Tip If you are having problems stopping and starting the SDP_Service you can temporarily disable it When you disable the SDP_Service it automatically stops running After the service is disabl...

Страница 42: ...e is disabled reset it to start automatically and then restart the service 1 In the Services window click the SDP_Service 2 Click Startup Result The Service dialog box appears 3 Click Disabled Result...

Страница 43: ...the ini file are for reference only and list all of the acceptable port numbers that you can use in your test See Sample mRcv ini file below for an example of the information contained in a standard...

Страница 44: ...ving window 6070 Nodal Interval to date 6080 Nodal Moving window 6090 IVR Interval to date 6100 IVR Moving window 6110 Route Interval to date 6120 Route Moving window 6130 ATTENTION The IP value must...

Страница 45: ...el Remote Agent Observe is supported on the following browsers Netscape Navigator Release 7 0 Internet Explorer Releases 5 5 and 6 0 The Browser User Interface is designed to have only 1 administrator...

Страница 46: ...ss assigned to the card Alternatively if a DNS name has been assigned to the card the URL http dns_name can be used On going to this URL the user is presented with a Username Password dialog box The d...

Страница 47: ...cast parameters are not set up in the SCCS configuration If the multicast stream is not arriving at the card from the SCCS server or if the PCMCIA drive is full error messages will be displayed When c...

Страница 48: ...pt an RSM stream from pre 4 2 versions of SCCS Hence the functionality available from Nortel Remote Agent Observe with pre 4 2 versions of SCCS is similar to that available for non SCCS call centers I...

Страница 49: ...must be reset either through the faceplate or through the reset option on the BUI for the Nortel Remote Agent Observe keycode install to complete 2 If configuring a Nortel Remote Agent Observe card fo...

Страница 50: ...tings calls will be made to the alarm numbers configured above FTP Failure Call will be generated if 10 successive calls not recording where the specific observer accounts are configured to record cal...

Страница 51: ...mpt directory to use the language they desire by selecting the language of choice from the drop down list and pressing the set button Note The card must be rebooted for new language settings to take e...

Страница 52: ...ounts are created by navigating the browser tree on the left side of the Browser User Interface to the Observer Accounts Create page as shown in Figure 15 and Figure 16 Figure 15 SCCS Observer Account...

Страница 53: ...en the SCCS and Non SCCS cases is that the call recording options are only present in the SCCS case When the call recording option is configured for an observer in the SCCS case all calls observed by...

Страница 54: ...en And Speak This option specified if the observer can barge in on calls they are observing This means that the observer can speak on the call This feature is envisaged to be used by supervisors only...

Страница 55: ...er Accounts Modify page as shown in Figure 17 Figure 17 Observer Account Modify Selection Page The administrator chooses the account they wish to modify by choosing the account via the drop down list...

Страница 56: ...Nortel Proprietary Figure 18 SCCS Observer Account Modify Page Figure 19 Non SCCS Observer Account Modify Page Planning Installation and Administration Guide 56...

Страница 57: ...nistrator can modify the desired settings by typing in the relevant text box and clicking the modify button to change the setting These settings are explained in Table 11 above Planning Installation a...

Страница 58: ...Observer Accounts Remove page as shown in Figure 20 Figure 20 Observer Account Remove Page The administrator chooses the account they wish to remove by choosing the account via the drop down list and...

Страница 59: ...gure 21 Observer Account Removal Page If the administrator chooses the Remove option they will be moved to the observer account removal confirm page as shown in Figure 22 Planning Installation and Adm...

Страница 60: ...y Figure 22 Observer Account Removal Confirm Page If the administrator chooses the DeleteAccount option the observer account will be removed permanently from the card Planning Installation and Adminis...

Страница 61: ...ounts Display page as shown in Figure 23 Figure 23 Observer Account Display Selection Page The administrator chooses the account they wish to display by choosing the account via the drop down list and...

Страница 62: ...assigned to the particular account These observation parameters will be listed by ID but where a synonym see the section Observation Parameter Synonym Assign on page 67 has been assigned this will al...

Страница 63: ...serve by Parameters Create Remove page as shown in Figure 25 Figure 25 Observation Parameters Selection Page The user chooses the account they wish to modify and the parameter type they wish to add re...

Страница 64: ...t the data presented to the administrator reflects the current status of the call centre If the parameter subsequently re appears in the RSM stream the data will be added once again to the selection b...

Страница 65: ...e one not seen to date in the SCCS RSM stream and thus not present in the selection box of available parameters the administrator will type the parameter in the Type parameter text box and will then...

Страница 66: ...the Classic Client of mapping skillsetIDs generated by the RSM steam and used by Remote Agent Observe to skillset names which the end user may be more familiar with However by running the following co...

Страница 67: ...rve by Synonyms are assigned unassigned from parameters by navigating the browser tree on the left side of the Browser User Interface to the Observe by Parameters Synonym Edit page as shown in Figure...

Страница 68: ...e in the synonym they wish to assign in the Synonym To Assign textbox and then press the Assign button The synonym will be assigned to the relevant parameter To unassign a synonym from a parameter sel...

Страница 69: ...To back up the configuration or account data type the full path to the backup file in the appropriate text box When the ConfigBackup or AccountBackup button is pressed the Account File or the Configur...

Страница 70: ...ce to the Administration Password page as shown in Figure 30 Figure 30 BUI Administrator Password Modify Page The administrator can change their BUI password by entering their old password their new p...

Страница 71: ...t recorded Type Description Channel Card Channel the event occurred on Time Time of Event Event The type of event that occurred Observer The observer account name that the event occurred on Duration T...

Страница 72: ...lder Reports they are presented with the page shown in Figure 32 below The page informs the administrator of the need for a reporting FTP server Figure 32 Older Reports Message Display Once the FTP se...

Страница 73: ...a switch configuration level change Before the card is rebooted the card will backup the current account and parameter data This ensures that after reboot the information is up to date The data backup...

Страница 74: ...Nortel Proprietary mirosReboot Result Rebooting Pack value 0 0x0 This command performs a backup of all the data before rebooting the Card Planning Installation and Administration Guide 74...

Страница 75: ...arise the functionality available via the TUI The SCCS QRC is designed for use in call centre which use SCCS 4 2 and later The non SCCS QRC is designed for use in call centre which use pre 4 2 SCCS an...

Страница 76: ...I TUI Login Security Checks There are three different security checks in place to deal with repeated login failures on the TUI They are 1 Three invalid passwords entered for the same valid User ID on...

Страница 77: ...aches the login failure is reported in that days reporting file It is also possible to configure an alarm which will call predefined number s and alert the administrator if any of the above security b...

Страница 78: ...t run through the following procedure 1 Dial into the TUI and log in using the current user ID password combination 2 Press 1 to change TUI password 3 Follow instructions to enter old TUI password 4 E...

Страница 79: ...diagram 1 Log into the TUI using the observer user ID password combination 2 Press 1 to observe by agent ID Note The observer s account must have agent IDs entered into it by the administrator for th...

Страница 80: ...sition is currently present see Figure 38 4 When completed the observer presses to return to the main menu or hangs up Skillset Observation To observe by skillset follow the procedure below see Figure...

Страница 81: ...esented with the following options a Press 1 to enter a DNIS The observer is then prompted to enter the DNIS they wish to observe If they have permission to observe this DNIS then observation shall st...

Страница 82: ...followed by the following options i Press 2 to select the Current application ID If chosen observation will start on the next call to arrive for that application ID see Figure 40 ii Press 4 to go to t...

Страница 83: ...main menu or hangs up Non SCCS Call Centre Observation When using Nortel Remote Agent Observe in a non SCCS call centre the observer only has the ability to observe by position ID To observe by positi...

Страница 84: ...ving the agent call When the call ends the observer will be told that rather than wait for a call on skillset DNIS application ID CDN they are waiting for a call on the Agent ID This will be of benefi...

Страница 85: ...et Waiting for call on skillset ID xxxxx d DNIS Waiting for call on DNIS xxxx e Application ID Waiting for call on application ID xxxx f CDN Waiting for call on CDN xxxx The default observation status...

Страница 86: ...ments The language prompts American English UK English and French supplied by Nortel are within the specified regulatory limits Installing Nortel Provided Custom Language Prompts Custom Language TUI p...

Страница 87: ...ite any prompts previously stored in the custom language directory on the card Before installing the externally recorded custom TUI prompts ensure that a backup of the prompts are kept at an external...

Страница 88: ...ding The administrator has the ability to locally record a set of custom prompts using the TUI Notes 1 Any prompts locally recorded will over write any prompts previously stored in the custom language...

Страница 89: ...any of the options have been selected and the operation has been completed the list of options will then be replayed to the administrator 6 If the administrator at any stage wishes to end editing of...

Страница 90: ...to Card IP Address 220 VxWorks FTP server VxWorks 5 4 ready Name Card IP Address hansha raoadmin 331 Password required Password 230 User logged in ftp bin 200 Type set to I binary mode ftp cd C TUI C...

Страница 91: ...ve very similar menu flows Similarly skillset DNIS application and CDN Observations also have similar menu flows The Menus shown here are 1 TUI Login 2 SCCS select Menu 3 Agent ID Observe Position ID...

Страница 92: ...erver IDs and passwords Login Failure Goodbye Max No Retries Valid Invalid COLLECT DIGITS UNTIL or TIMEOUT or MAX LENGTH OF ID DISC Invalid User ID or password Please try again Password Yes SCCS Selec...

Страница 93: ...press 1 To observe by positionID press 2 To observe by skillset press 3 To observe by DNIS press 4 To observe by Application press 5 To observe by CDN press 6 COLLECT DIGITS TO TIMEOUT Case 1 Case 2 I...

Страница 94: ...ve Agent ID at this time Enter agentID followd by COLLECT DIGITS TO or or TIMEOUT Valid Agent No AgentID Select Menu Yes To enter an agent ID press 1 To start observing the first active agent press 2...

Страница 95: ...Start Recording Start Recording Starting Observe on AgentID XX Agent ID Select Menu Digit inputte d Invalid Case Stop M1 Remote Observe Stop Recording Agent ID Select Menu Activit y timeout expiry Ca...

Страница 96: ...e 2 Yes Case To enter a Skillset press 1 To choose from a list of your skillsets press 2 To exit press COLLECT DIGIT or TIMEOUT INVALID Case Case 1 For next ID press 6 For prev ID press 4 To select pr...

Страница 97: ...s Invalid Case SkillsetID Select Menu Digit inputte d Yes No Invalid Case Stop M1 Remote Observe Stop Recording SkillsetID Select Menu Yes Activi ty timeo ut expiry No Call activ e Stop M1 Remote Obse...

Страница 98: ...Menu Non SCCS Select Menu Yes To enter a position ID press 1 To start observing the first valid position ID press 2 To disconnect press COLLECT DIGIT or TIMEOUT INVALID Case Case 1 Invalid Entry plea...

Страница 99: ...42 Non SCCS and pre Release 4 2 SCCS Observe Menu Planning Installation and Administration Guide 99 Invoke M1 Agent Observe Digit inputted Invalid Case Stop M1 Agent Observe Non SCCS Select Menu Play...

Страница 100: ...by the administrator when creating or modifying the observer s account from the Browser User Interface BUI For more information on this see section 5 4 Creation of Observer Accounts If call recording...

Страница 101: ...available for Non SCCS call centres of for call centres running SCCS prior to version 4 2 2 If an observer is operating in Listen and Speak mode during a call see Listen and Speak Mode section 6 5 Obs...

Страница 102: ...bserve Card 8 2 Dynamic Memory Size Limits The number of observer accounts permitted on the Nortel Remote Agent Observe card is 50 accounts The following limits apply to the sizes of the observer para...

Страница 103: ...ccount table backup files are also stored on this drive a limit of the previous 2 days observer log files can be stored on the card If configured by the administrator the log files are dispatched on a...

Страница 104: ...card disable and re enable the card at the switch Ensure no calls are up before disabling and re enabling the card The BUI is designed to have only 1 administrator active at any time Nortel Remote Ag...

Страница 105: ...enance and diagnostic features at various technical levels to identify and clear fault conditions The card features include Self Test Features Factory Test Features Debug Features VxWorks Shell Debug...

Страница 106: ...ardware faults and ensure correct operation The test coverage breaks down into the following categories 8051 co processor power up self tests BIOS diagnostics Base code self tests Progress information...

Страница 107: ...ROM T 14 Booting IXP1200 waiting for response with selftest information T 15 Not used at present T 16 Not used at present T 17 Not used at present T 18 Not used at present T 19 Not used at present T 2...

Страница 108: ...ED A single red LED is provided on the faceplate to indicate the enabled disabled status of the Card as well as providing an indication of the status of the power on self test The LED is OFF if The ch...

Страница 109: ...ty and no flow control Pin No Signal Dir Description 1 BDTRB O Port B Data Terminal Ready 2 BSOUTB O Port B Serial Data Out 3 BSINB I Port B Serial Data In 4 SGND C Signal Ground 5 BSINA I Port A Seri...

Страница 110: ...FTP telnet and the serial port If the shell is idle for a period of time the password and username must be reentered to gain access Note Once the shell username and password have been successfully ent...

Страница 111: ...Globs Prints all VP globals printVpChannel x Prints globals associated with VP channel x swInfoGet Prints the loadware DSP and 8051XA firmware versions ifShow Prints the IP and Ethernet addresses inet...

Страница 112: ...ebugOff RSM Table rsmTableDebugOn rsmTableDebugOff RSM Monitor rsmMonDebugOn rsmMonDebugOff Table 17 Task Logging Commands Rsm Parsing Debugging For the RSM parsing task the following additional comma...

Страница 113: ...steam as it arrives at t the socket and then once it has been parsed into the relevant tables where agentStep indicates the step though the agent stream This command can be used to verify that the cor...

Страница 114: ...ection between the SCCS server and the Nortel Remote Agent Observe card is up This can be achieved by pinging the SCCS server C LAN IP address from the card terminal ping aa bb cc dd 2 where aa bb cc...

Страница 115: ...e and Action If zero then no multicast packets are arriving check steps 1 and 2 MulticastCorrectArrive Explanation Number of packets for configured multicast port IP address and server IP address that...

Страница 116: ...0 0 47 166 107 190 3 2 92 ixpMac0 47 166 107 128 47 166 107 143 101 0 0 ixpMac0 ROUTE HOST TABLE destination gateway flags Refcnt Use Interface 127 0 0 1 127 0 0 1 5 0 0 lo0 230 0 0 20 47 166 107 143...

Страница 117: ...qno 1 Packet 4 has seqno 1 Packet 5 has seqno 1 Packet 6 has seqno 1 Packet 7 has seqno 1 Packet 8 has seqno 1 Packet 9 has seqno 1 For packet 4 NoPackets 3 ParseFlag 1 Ticks 6690e TS 3f3f7780 17 08 0...

Страница 118: ...s in Current RSM stream 1507 Sets of timestamp data parsed 7996 The Valid Packets Received should equal the Number of Packets at socket field and the error count fields should all read zero The Invali...

Страница 119: ...2 Disable the card from overlay 32 on the switch software 3 Upgrade is then performed using the upgrade command from the shell as shown below upgrade Server IP Address userID password path newexec val...

Страница 120: ...he Shell upgrade the loadware using the upgradePCMCIA command as shown below upgradePCMCIA C newexec value 0 0x0 Opening file C newexec File C newexec opened File Length 0x0059d1fc Bank Size 0x0078000...

Страница 121: ...o binary 5 Copy the new loadware file onto the compact flash drive Below is an example of transferring the loadware newexec onto the compact flash drive of the card ftp Card IP address Connected to Ca...

Страница 122: ...was transferred onto the card From the shell type rm C newexec CR Where C newexec is the location of the file copied onto the compact flash card 8 Re enable the card from overlay 32 on the switch soft...

Страница 123: ...ed to enter jkl to gain access to the bootROM Note The LAN cable must be connected into the other port on the L Adapter for the network interface on the bootROM load to work correctly 3 The upgrade is...

Страница 124: ...act Flash Card 1 FTP the XA firmware onto the C drive using the same method to that outlined above for transferring the application load 2 Reboot the card and boot into the bootROM load To enter the b...

Страница 125: ...he bootROM Note The LAN cable must be connected into the other port on the L Adapter for the network interface on the bootROM load to work correctly 3 The upgrade is then performed using the following...

Страница 126: ...e same method to that outlined above for transferring the application load 2 Reboot the card and boot into the bootROM load To enter the bootROM load reboot the card and when the card is rebooting the...

Страница 127: ...Protocol ITGSA Internet Telephony Gateway Strong Arm Media Card Hardware Platform for applications such as MIRAN MIRAN Meridian Integrated Recorded Announcement Trunk NTP Nortel Technical Publication...

Страница 128: ...andle cards away from electric motors transformers or similar machinery Handle cards by the edges only Do not touch the contacts or components Set cards on a protective antistatic bag If an antistatic...

Страница 129: ...power supply is removed or inserted Software disable cards if applicable before they are removed or inserted Hardware disable cards whenever there is an enable disable switch before they are removed...

Страница 130: ...nc CPU IXP1200 Version 5 4 BSP version 5 2 Creation date Feb 24 2003 11 03 32 Enter jkl to force boot to BootROM vxWorks prompt auto booting boot device ata unit number 1 processor number 0 file name...

Страница 131: ...nts 0x3affe64 tRootTask mac21440InitMem Net Pool ID is 44973820 0x3affe64 tRootTask Done loading mac21440 0x3affe64 tRootTask mac21440Start Starting port 1 ELAN set to 10BaseT Operation ELAN set to Ha...

Страница 132: ...ies go operational 0x2503f3c tAries Task operational 0x2a61d94 tMaint Aries audit go operational 0x3afd010 tAriesAudit Task operational 0x2a61d94 tMaint Generate DTMF go operational 0x2501d90 tGenDTMF...

Страница 133: ...id OPN OPN oh pee en 24 2D wav Your password has expired 25 30 wav To observe by agent ID press 1 ID i dee 26 31 wav To observe by position ID press 2 ID i dee 27 32 wav To observe by skillset press 3...

Страница 134: ...s press 2 ID i dee 61 82 wav Enter application ID followed by number sign ID i dee 62 83 wav Invalid application ID ID i dee 63 90 wav To enter a CDN press 1 CDN see dee enn 64 91 wav To choose from a...

Страница 135: ...v After the beep start recording 101 D8 wav To finish press the number sign 102 D9 wav Recording complete 103 E0 wav Beep Not to be recorded 104 E1 wav Not to be recorded 105 E2 wav Network failure st...

Страница 136: ...section highlights the changes required to TUI ports in the Nortel Remote Agent Observe slot Original TUI port configuration Each TUI port was configured with an MCR Multiple Call Ringing Key This key...

Страница 137: ...ort is found the observer will hear a busy tone below shows how the switch may move through the chain of TUI ports searching for an idle port In this example 4 TUI ports are configured Figure 49 Hunti...

Страница 138: ...SFLT NO CAC_CIS 3 CAC_MFC 0 CLS UNR FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BF...

Страница 139: ...used DNs on the switch Prompt Response Description REQ PRT Print TYPE LUDN List of Unused DNs CUST 0 99 Customer Number Figure 53 Displaying a list of unused DNs in overlay 20 7 From the list of unuse...

Страница 140: ...0 1011 TUI Port 22 SCR key DN 1010 22 1012 TUI Port 24 SCR key DN 1011 24 1013 TUI Port 26 SCR key DN 1012 26 1014 TUI Port 28 SCR key DN 1013 28 1015 TUI Port 30 SCR key DN 1014 30 1000 TUI Port 0 SC...

Страница 141: ...lay all configured ports in the Nortel Remote Agent Observe Card Slot Ensure the correct number of ports are configured and that all ports are in an IDLE state Command Description ENLC l s c Enable th...

Страница 142: ...nfiguration Chart Original MCR key DN TUI Port HUNT DN SCR key DN 0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 Figure 58 Nortel Remote Agent Observe TUI port configuration details Planning Installation...

Страница 143: ...e Date Jan 10th 2007 Last Page of This Document Copyright 2007 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel reserves the right to make changes in design o...

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