2-4 297-2671-545
CC MIS
Release 5.2
Avg agent events/
agent/ day
The expected number of agent events that
may occur per agent per day. An agent
event is defined as a log in, log out, walk-
away, or return from walkaway.
Limits: 2 - 9999, inclusive.
Average LOB code/
group
The expected number of line-of-business
(LOB) codes that will be used by an ACD
group within any 30-minute interval.
Limits: 0-100, inclusive.
Average walk
codes/group
The expected number of walkaway codes
that will be used by an ACD group within
any 30-minute interval.
Limits: 0-100, inclusive.
Table 2-1: Data storage parameters
Parameter
Defines
Содержание CC MIS
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