CC MIS Maintenance Guide
B-1
System Log Messages
CC MIS
CC MIS
Release 5.2
System Log Messages
STANDARD ERROR MESSAGES
Introduction
This section contains a list of standard error messages generated by the CC MIS product. These messages may be
generated by any of the subsystems of the CC MIS product and they can be either informational messages, warning
messages, or fatal messages depending upon the conditions under which these errors are generated. The CC MIS
product runs on a Down Stream Processor, hence the error messages will NOT APPEAR IN THE SWITCH LOG.
Log Actions
The following are the possible actions which should be performed when a log message is generated. Each log mes-
sage specification indicates one or more action codes. The actions should be performed in the order listed. If an action
fails to resolve or determine the problem, the next listed action should be performed.
The actions are:
A
Possible installation problem. If the system was installed recently, re-install system. Otherwise, contact TAS
- supply complete log messages.
B
Contact TAS - supply complete log messages.
C
Use database storage calculator to re-adjust database storage parameters. The storage calculator is accessed
via the maintenance interface by selecting the configuration then data storage menu items. The following
relationship exists for the tables.
if table is:
adjust parameters for:
l_agent
number of agents
agent events per day
i_group, d_group,
w_group,
m_group
number of ACD groups
i_overflw,
d_overflw,
w_overflw,
m_overflw
number of ACD groups
source/dest interflow factor
i_agent, d_agent,
w_agent, m_agent
number of agents
position reassigns per day
b
Содержание CC MIS
Страница 4: ...iv Publication History CC MIS CC MIS 297 2671 545 Release 5 2 ...
Страница 12: ...viii Contents CC MIS CC MIS 297 2671 545 Release 5 2 ...
Страница 22: ...xviii Steps CC MIS CC MIS 297 2671 545 Release 5 2 ...
Страница 28: ...intr 6 297 2671 545 CC MIS Release 5 2 ...
Страница 38: ...1 10 297 2671 545 CC MIS Release 5 2 ...
Страница 72: ...4 8 297 2671 545 CC MIS Release 5 2 ...
Страница 102: ...6 18 297 2671 545 CC MIS Release 5 2 ...
Страница 142: ...7 40 297 2671 545 CC MIS Release 5 2 ...
Страница 168: ...8 26 297 2671 545 CC MIS Release 5 2 ...
Страница 212: ...10 4 297 2671 545 CC MIS Release 5 2 ...
Страница 224: ...12 4 297 2671 545 CC MIS Release 5 2 ...
Страница 232: ...13 8 297 2671 545 CC MIS Release 5 2 ...
Страница 236: ...14 4 297 2671 545 CC MIS Release 5 2 ...
Страница 238: ......
Страница 302: ...System Log Messages CC MIS CC MIS B 62 297 2671 545 Release 5 2 CHG_ORGANN CHG_TMDTHRTE CHG_TMDTHRTE_TIME ...
Страница 322: ...System Log Messages CC MIS CC MIS B 82 297 2671 545 Release 5 2 ...
Страница 332: ...Installing the operating system CC MIS CC MIS C 10 297 2671 545 Release 5 2 ...
Страница 340: ...Historical database CC MIS CC MIS D 8 297 2671 545 Release 5 2 ...
Страница 363: ...CC MIS Maintenance Guide E 23 CC MIS CC MIS Release 5 2 ...
Страница 364: ...E 24 297 2671 545 CC MIS Release 5 2 ...
Страница 369: ...CC MIS Maintenance Guide IN 5 CC MIS CC MIS Release 5 2 ...
Страница 370: ...CC MIS Maintenance Guide IN 6 CC MIS CC MIS Release 5 2 ...
Страница 371: ...CC MIS Maintenance Guide IN 7 CC MIS CC MIS Release 5 2 ...
Страница 372: ...IN 8 CC MIS CC MIS 297 2671 545 Release 5 2 ...
Страница 373: ......