N-150 2-Port Wireless Router WNR500 User Manual
Troubleshooting
7-5
v1.0, November 2011
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check the
wireless router to see if it is able to get an Internet IP address from your service provider. Unless
you have a static IP address, your wireless router automatically requests an IP address from your
service provider.
To check your wireless router’s Internet IP address:
1.
Log in to the wireless router.
2.
Select
Router Status
, under Maintenance in the main menu, to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
•
You might need to force your cable or DSL modem to recognize your new router by restarting
your network, in the sequence described in the
N-150 2-Port Wireless Router WNR500
Installation Guide.
•
Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login (see
“Troubleshooting PPPoE” on page 7-5
).
•
You might have incorrectly set the service name, user name or password. Review your
router’s
Basic Settings
screen.
•
Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the wireless router on the
Basic Settings
screen.
•
Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
–
Inform your service provider that you have bought a new network device, and ask them to
use the wireless router’s MAC address, or
–
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click
Apply.
Then restart your network in the correct sequence (see the
N-150 2-Port
Wireless Router WNR500 Installation Guide
for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
