RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual
Troubleshooting
A-4
v1.0, January 2010
LEDs never turn off.
When the router is turned on, the LEDs turn on for about 10 seconds
and then turn off. If all the LEDs stay on, there is a fault within the
router.
If all LEDs are still on 1 minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults as explained in
“Restoring the Factory Configuration Settings” in Appendix B
.
If the error persists, you might have a hardware problem and should
contact Technical Support at
www.netgear.com/support
.
ADSL Link LED is off.
• Disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a
microfilter on each telephone. If the microfilters are connected
correctly, you should be able to connect all your telephones.
• Check that the telephone company has made the connection to your
line and tested it.
• Verify that you are connected to the correct telephone line. If you
have more than one phone line, be sure that you are connected to the
line with the ADSL service. It may be necessary to use a swapper if
your ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Dual Band
Wireless-N Modem Router uses pins 2 and 3.
Internet LED is red.
The modem router cannot access the Internet. See
“Cannot Access the
Internet” on page A-6
.
The Ethernet port LEDs are off.
If the Ethernet port LEDs do not light when the Ethernet connection is
made, check the following:
• Make sure that the Ethernet cable connections are secure at the
modem router and computer.
• Make sure that power is turned on to the connected modem or
computer.
Wireless LEDs are off.
If the Wireless LEDs do not come on, verify that the
Enable Wireless
Router Radio
check box is selected on the Advanced Wireless
Settings screen. See
“Configuring Advanced WPS Settings” on
page 2-17
.
Table A-2. Troubleshooting with the LEDs
Situation
Recommended Action
