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NetApp StorageGRID Webscale 10.4, Руководство по установке и обслуживанию

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Connectivity issues

If you encounter connectivity issues during the StorageGRID Webscale appliance installation, you
might find it helpful to review troubleshooting information.

Unable to connect to StorageGRID Webscale appliance over the network

Issue

You cannot connect to the appliance.

Cause

This could occur if there is a network issue or the hardware installation did not complete
successfully.

Corrective action

1.  Ping the appliance:

ping <E5600_controller_IP>

2.  Access the StorageGRID Webscale Appliance Installer by opening a browser and

entering the following: 

http://<Management_Port_IP>:8080

For 

Management_Port_IP

, enter the IP address for management port 1 on the

E5600SG controller (provisioned during the physical installation).

The StorageGRID Webscale Appliance Installer Home web page appears:

 

 

After you install the appliance, the status for each of the procedures on the web page
indicates that the procedure is complete.

3.  Click Configure Admin network, and check the IP.

4.  If you receive a response from the ping, check that port 8080 is open in the firewalls.

5.  Reboot the appliance.

6.  Refresh the installation web page.

7.  If this does not resolve the connection issue, contact technical support from the

NetApp Support Site at 

mysupport.netapp.com

.

Troubleshooting the hardware installation | 43

Содержание StorageGRID Webscale 10.4

Страница 1: ...StorageGRID Webscale 10 4 Appliance Installation and Maintenance Guide April 2017 215 11696_A0 doccomments netapp com...

Страница 2: ......

Страница 3: ...iewing error codes on the controllers 27 E5600SG controller seven segment display codes 27 Configuring the management ports 30 Adding a storage array to SANtricity Storage Manager 31 Configuring the E...

Страница 4: ...E2700 controller 48 Replacing a failed E2700 controller 49 Replacing the E5600SG controller 49 Replacing components in the StorageGRID Webscale appliance 50 Where to go next 52 Regulatory compliance...

Страница 5: ...equipment in the cabinet as a shelf or work space Warning Risk of exposure to laser radiation Do not disassemble or remove any part of an SFP transceiver because you might be exposed to laser radiatio...

Страница 6: ...e management network where SANtricity Storage Manager software is installed The E5600SG controller using dual SAS paths active active with the E2700 controller operating as the target The StorageGRID...

Страница 7: ...of the process required Provides a high density storage solution with two enclosure options one that is 2U and one that is 4U Uses 10 GbE IP interfaces directly to the Storage Node without the need fo...

Страница 8: ...ger is installed 2 Management port 2 used during installation to connect to a laptop 3 SAS interconnect port 1 4 SAS interconnect port 2 5 Serial connection port 6 Seven segment display Note The two S...

Страница 9: ...bE network port 2 7 Fault and Active LEDs for 10 GbE network port 3 8 Fault and Active LEDs for 10 GbE network port 4 9 Needs Attention LED 10 Seven segment display 11 10 GbE network port 1 12 10 GbE...

Страница 10: ...rageGRID Webscale appliance Related tasks Preparing the site on page 15 Gathering data for deploying StorageGRID Webscale appliance on page 17 Related references StorageGRID Webscale appliance compone...

Страница 11: ...he following cables and connectors The appliance ships with two AC power cords for connecting to an external power source such as a wall plug Your cabinet might have special power cords that you use i...

Страница 12: ...which is needed for the hardware installation must meet the following requirements Microsoft Windows operating system Network port Supported web browser Note If you plan to use Internet Explorer 11 y...

Страница 13: ...caching in Internet Explorer 11 The StorageGRID Webscale Installer web page might appear to function incorrectly if you use webpage caching in Internet Explorer 11 You must disable caching if you want...

Страница 14: ...5 On the Caches and databases tab confirm that Allow website caches and databases is not selected 6 Click OK 14 StorageGRID Webscale 10 4 Appliance Installation and Maintenance Guide...

Страница 15: ...in which the appliance will be mounted meets the installation site specifications for E Series storage arrays For details see the E Series Site Preparation Guide Related information E Series Site Prep...

Страница 16: ...ontroller 10 GbE optical Connect the E5600SG controller to the Grid network and to the Client network if used for StorageGRID Webscale The ports can be bonded together to provide redundant paths to th...

Страница 17: ...ated tasks Gathering data for deploying StorageGRID Webscale appliance on page 17 Cabling the appliance on page 23 Related information StorageGRID Webscale 10 4 Software Installation Guide for VMware...

Страница 18: ...nfiguration ports 2 and 4 connect to the Grid network for StorageGRID Webscale and ports 1 and 3 connect to the Client network for StorageGRID Webscale If you plan to use Aggregate Port Configuration...

Страница 19: ...city Storage Manager is installed Knowledge of the IP address for the Admin network for StorageGRID Webscale Software installation The software installation occurs after the hardware installation Inst...

Страница 20: ...appliance on page 37 11 Changing the RAID volume configuration settings on page 39 Registering the hardware Registering the hardware provides support benefits Steps 1 Go to the NetApp Support Site at...

Страница 21: ...hat all of the power cords are disconnected from the power source Warning Risk of bodily injury Do not use equipment in the cabinet as a shelf or work space Warning Risk of exposure to laser radiation...

Страница 22: ...ray and Related Drive Trays Installation Guide Installing the E5600SG controller in the enclosure If the E5600SG controller is not installed when you receive the enclosure you might need to install it...

Страница 23: ...ANtricity Storage Manager is installed 2 Management port 2 on the E2700 controller 1 Gb RJ 45 Ethernet Connects the E2700 controller to a service laptop during installation 3 Two SAS interconnect port...

Страница 24: ...o configure the switches to use VLAN LACP or MLAG or equivalent if multiple switches are participating in the LACP bond For more information see the appropriate StorageGRID Webscale Installation Guide...

Страница 25: ...bonded either active backup mode or LACP 802 3ad mode when you configure the appliance You can also optionally specify VLAN IDs for each network If you plan to use the Aggregate Port Configuration con...

Страница 26: ...ources 4 Connect the power cords to the AC power connector on each controller Turning power on Powering on the enclosure provides power to both controllers Steps 1 Turn on the two power supply switche...

Страница 27: ...he appliance powers up while the hardware is initializing and when the hardware fails and must back out of the initialization If you are monitoring the progress or troubleshooting you should watch the...

Страница 28: ...eset and initial hardware configuration Otherwise it is turned off The lower decimal point adjacent to the most significant digit is turned off To diagnose other issues you might want to look at these...

Страница 29: ...checking for updates HP HP The host interface card HIC is checking for updates RB RB After firmware updates the system is rebooting if necessary FP FP The firmware update checks have been completed S...

Страница 30: ...r failed Related references Troubleshooting the hardware installation on page 41 Related information E5600 Controller Drive Tray and Related Drive Trays Installation Guide NetApp Support Configuring t...

Страница 31: ...e unable to obtain this address you can set the IP address manually as described You have a service laptop with SANtricity Storage Manager already installed About this task For detailed instructions s...

Страница 32: ...agement port If you accessed the E2700 controller using an IP address obtained using DHCP you must follow these steps to set a static IP address Before you begin You must have a service laptop with SA...

Страница 33: ...at of your network configuration select either Enable IPv4 or Enable IPv6 or select both boxes c Select Specify configuration and change the IP address of Controller A Port 1 to a routable management...

Страница 34: ...f available This address is used to connect to the Admin network for StorageGRID Webscale The second set of numbers is the DHCP assigned IP address used to connect the appliance to the Grid network fo...

Страница 35: ...ce Installer web page appears If the StorageGRID Webscale Appliance Installer acquired an IP address using DHCP version 1 6 or later the web page looks like this If the StorageGRID Webscale Appliance...

Страница 36: ...Changes and a pop up appears 5 In the pop up click OK 6 Enter the IP address for management port 1 on the controller and click Save The route information is displayed based on the specified IP address...

Страница 37: ...troller using the link local IP address 169 254 0 1 If SANtricity Storage Manager connects to the E2700 controller the SAS interconnect connection is successful Configuring the AutoSupport tool for th...

Страница 38: ...e Manager Configuring StorageGRID Webscale appliance passwords Setting up AutoSupport requires that you configure passwords for the appliance Setting passwords maintains system security Steps 1 From t...

Страница 39: ...mysupport netapp com and log in to the My AutoSupport site 2 If the AutoSupport status is OFF and you believe that is incorrect complete the following a Check your system configuration to ensure that...

Страница 40: ...wser and access the RAID6 Option web page on the StorageGRID Webscale appliance http Management_Port_IP 8080 advanced Management_Port_IP is the IP address of management port 1 on the E5600SG controlle...

Страница 41: ...iagnostic LED also illuminates The seven segment display runs through a sequence of codes that are common for both controllers This is normal and is not an indication of an error When the hardware boo...

Страница 42: ...ed The codes that appear depend on which version of the Appliance Installer you have The EM code displays if you have version 1 4 or earlier The EP code displays if you have version 1 5 or later Descr...

Страница 43: ...ing the following http Management_Port_IP 8080 For Management_Port_IP enter the IP address for management port 1 on the E5600SG controller provisioned during the physical installation The StorageGRID...

Страница 44: ...tle bar Note The example shows version 1 7 of the StorageGRID Webscale Appliance Installer web page Earlier versions are similar but might not include the version number in the heading Unable to conne...

Страница 45: ...Related references E5600SG controller seven segment display codes on page 27 Troubleshooting the hardware installation 45...

Страница 46: ...nless the controller software release is specifically stated to be compatible with the StorageGRID Webscale appliance The E2700 controller used in the StorageGRID Webscale appliance supports E Series...

Страница 47: ...f both power switches and wait until all LED and seven segment display activity has stopped b Turn on both power switches c Wait 10 minutes Confirm that none of the amber LEDs on the front or back of...

Страница 48: ...in the Passwords txt file iii Enter the following command to switch to root su iv Enter the password listed in the Passwords txt file Once logged in as root the prompt changes from to b Stop all Stor...

Страница 49: ...e enclosure Replacing the E5600SG controller You might need to replace the E5600SG controller Before you begin You must have access to the following resources E Series hardware replacement information...

Страница 50: ...e power back on to the enclosure 10 Monitor the seven segment codes E2700 controller The final LED state is 99 E5600SG controller The final LED state is HA for version 1 5 or later or SG for version 1...

Страница 51: ...2 model includes a combined power fan canister Related information NetApp E Series and EF Series Hardware Replacement Procedures NetApp Documentation E2700 Series Maintaining your StorageGRID Webscale...

Страница 52: ...to each StorageGRID Webscale appliance Verify receipt of AutoSupport data For details see the StorageGRID Webscale and SANtricity documentation Related information StorageGRID Webscale 10 4 Administra...

Страница 53: ...titution or attachment Laser products statement This equipment uses Small Form factor Pluggable SFP optical transceivers which are unmodified Class 1 laser products pursuant to 21 CFR Subchapter J Sec...

Страница 54: ...Spanish Royal Decree 106 2008 This notice is provided in accordance with the Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environ...

Страница 55: ...Java compliance Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners 55...

Страница 56: ...events and transactions to a text log file The AMS service is present on the Admin Node API Gateway Node An API Gateway Node provides load balancing functionality to the StorageGRID Webscale system an...

Страница 57: ...d the number of bits in the subnet For example 192 0 2 0 24 CLB service Connection Load Balancer The CLB service provides a gateway into the StorageGRID Webscale system for client applications connect...

Страница 58: ...rid node type consists of a set of services that perform a specialized set of tasks grid task System wide scripts used to trigger various actions that implement specific changes to the StorageGRID Web...

Страница 59: ...media An example of a nearline data storage location is a tape that is loaded in a tape library but is not mounted NFS Network File System A protocol developed by SUN Microsystems that enables access...

Страница 60: ...ery Package A zip file containing deployment specific files and software needed to install expand upgrade and maintain a StorageGRID Webscale system The package also contains system specific configura...

Страница 61: ...jects stored on disks storage pool The element of an ILM rule that determines the location where an object is stored storage volume See object store StorageGRID A registered trademark of NetApp Inc us...

Страница 62: ...4122 for more details virtual machine VM A software platform that enables the installation of an operating system and software substituting for a physical server and permitting the sharing of physical...

Страница 63: ...CES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY...

Страница 64: ...are SANtricity SecureShare Simplicity Simulate ONTAP Snap Creator SnapCenter SnapCopy SnapDrive SnapIntegrator SnapLock SnapManager SnapMirror SnapMover SnapProtect SnapRestore Snapshot SnapValidator...

Страница 65: ...g this document send us your comments by email doccomments netapp com To help us direct your comments to the correct division include in the subject line the product name version and operating system...

Страница 66: ...41 verifying connectivity 36 D deployment planning 10 deployment appliance gathering data for 17 documentation how to receive automatic notification of changes to 65 how to send feedback about 65 E E...

Страница 67: ...StorageGRID installation 5 turning power on 26 SANtricity Storage Manager adding storage array 31 configuring E2700 management port 32 on service laptop 10 12 service laptop equipment needed 10 servi...

Страница 68: ...SANtricity OS controller software 46 W Warning icon and safety notice text 5 web browsers supported 13 workflow hardware installation 20 68 StorageGRID Webscale 10 4 Appliance Installation and Mainte...

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