Verifying receipt of AutoSupport
You should verify that NetApp technical support is receiving your AutoSupport messages. On the My
AutoSupport site, you can find the AutoSupport status of your systems. Verifying receipt of these
messages ensures that NetApp technical support has your information if you need assistance.
About this task
AutoSupport can show one of the following statuses:
ON
An ON status indicates that technical support is currently receiving AutoSupport messages
from the system.
OFF
An OFF status suggests that you might have disabled AutoSupport because NetApp
technical support has not received a Weekly Log from the system in the last 15 calendar
days or there might have been a change in your environment or configuration (as an
example).
DECLINE
A DECLINE status means that you have notified NetApp technical support that you will
not enable AutoSupport.
After NetApp receives a Weekly Log from the system, the AutoSupport status changes to ON.
Steps
1. Go to the NetApp Support Site at
, and log in to the My AutoSupport site.
2. If the AutoSupport status is OFF, and you believe that is incorrect, complete the following:
a. Check your system configuration to ensure that you have turned AutoSupport on.
b. Check your network environment and configuration to ensure that the system can send
messages to technical support.
Changing the RAID volume configuration settings
If you have an SG5660 with 60 drives, you can select the RAID volume configuration that is
appropriate for your deployment environment. You can only change the RAID volume configuration
before you start the installation of the StorageGRID Webscale appliance Storage Node.
Before you begin
•
You must have a service laptop with a web browser already installed.
•
You must already have the IP address of the management network.
About this task
Before starting the installation of the StorageGRID Webscale appliance Storage Node, you can
choose from two volume configuration options:
•
Dynamic Disk Pools (DDP) – This is the default, and recommended setting. DDP is an enhanced
hardware data protection scheme that delivers system performance, reduced rebuild times, and
ease of management.
Installing the appliance hardware | 39
Содержание StorageGRID Webscale 10.4
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