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About Your Warranty and Service Satisfaction
One simple step sets you on the road to complete customer satisfaction:
Mail in your warranty card and file your dehydrator’s exclusive registration
number now!
We enter this number into our database. It activates your warranty and identifies
your machine specifically by its individual code. Should you call in for help on
our 800 toll free line, your registration number helps us identify your machine
and speeds up our assistance to you.
O
NE YEAR LIMITED WARRANTY
. This appliance is warranted for one year from the
date of original purchase against defects in materials and workmanship. This
warranty does not cover transportation damage, misuse, accident or similar
incident. This warranty gives you special legal rights and you may have other
rights which vary from state to state.
Defective products may be returned, postage prepaid, with a description of the
defect to The Metal Ware Corporation for no-charge repair or replacement at our
option.
The Metal Ware Corporation
1700 Monroe Street
P.O. Box 237
Two Rivers, WI 54241-0237
Service and replacement parts may be obtained from the Factory Service
Department.
For service in warranty, follow instructions set forth in warranty. When ordering
new parts, make sure that you always mention the model number of the product,
which is found on the bottom of the product.
Please contact the Nesco/American Harvest Customer Satisfaction Department at
1-800-288-4545 for any questions concerning your warranty.
Five Easy Steps to Satisfaction
Should you have a problem, please refer to these steps for help:
1. First, call us on our toll free Customer Satisfaction Line,
1-800-288-4545, and tell us about your problem.
2. If we instruct you to send us all or part of your appliance for repair
or replacement, pack it carefully in the original carton to prevent
damage. Any damage caused in shipping is not covered by the warranty.
3. Print your name and address on the carton.
4. Write a letter explaining the problem. Include the following:
your name, address and a copy of the original bill of sale.
5. Paste the sealed envelope, containing the letter, on the carton.
Insure the package for the value of the dehydrator and ship prepaid to:
The Metal Ware Corporation, 1700 Monroe Street, Two Rivers, WI 54241
Note: Save the original carton for shipping your dehydrator to us.
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