Neptune MRX920, Руководство по началу работы

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Troubleshooting
4-4 MRX920 Getting Started Guide
Troubleshooting MX900 Software Issues
Use the following table to help identify possible solutions for host soft-
ware problems that can occur with the MX900 software.
Table 4.2 MX900 Software Troubleshooting Table
Problem Probable Cause Things to Check
Cannot import route file.
Incorrect file type.
Make sure the file you are importing is
an .imp file.
Corrupt file. Recreate the file in N_SIGHT.
Cannot hear audible tone while
meter reading.
Audible tone check box is not selected.
Verify that there is a check mark next
to the
Enable Tone
option in the upper
left corner of the Routes window.
Volume is not turned up on the laptop. Verify that the volume on the laptop is
turned up and is not on mute.
Unable to view all accounts in
Missed and Captured Reads
windows.
Filter is turned on.
Verify that the filter in the bottom right
corner of the Missed and Captured
Reads window has been removed.
Unable to export all routes.
Unload check box is not selected.
In the Unload window be sure to select
all the routes to unload.
Unable to locate route file.
Route file has been saved to an
unknown location, or cannot be
located on network.
In the Routes window click
Load
in the
bottom right corner. Browse to the
proper location where the route file has
been saved and select it.
Cannot install the software.
Refer to “Software Installation” on
Page 3-4 in this guide