Features and Specifications Manual
A8 – 35
Doc.
No. 8201 -
Release 1.0
July 2003
Answer Hold
A-8
FEATURE
DESCRIPTION
The Answer Hold feature enables a Multiline Terminal user to press the
flashing Answer key to answer an incoming ringing call on a CO line key. If
the Multiline Terminal user is already engaged in a call, the first call is
automatically placed on Non-Exclusive Hold when the second call is
answered. Answer Hold is particularly useful at Attendant Positions or other
central answering positions. Using the Answer key speeds call handling,
while Answer Hold prevents accidental call dropping.
SYSTEM
AVAILABILITY
Terminal Type
All Multiline Terminals.
Required Components
None.
OPERATING
PROCEDURES
1.
Receive CO/PBX incoming ring. The
O
LED flashes.
2.
Press
O
, and answer the new call (
O
LED goes off). The
original call is put on Hold.
a. If the original call was on a Call Appearance Key, the call is placed
on Non-Exclusive Hold on the Call Appearance Key.
b. If the call was on a line key, the call is placed on Non-Exclusive
Hold on the line key.
3.
Talk with the CO/PBX incoming caller.
4.
If additional calls are received, press
O
to place the current call
on Hold and connect to the next call. (Refer to a. and b. above.)
SERVICE
CONDITIONS
Restrictions
The Answer Hold feature does not function for incoming internal calls.
CO/PBX incoming calls not assigned to ring or assigned to other
tenants do not activate the Answer Hold feature.
DID/Tie line and DIT/ANA calls do not activate the Answer
Hold feature.
If all the Call Appearance keys are in use, the next call cannot
be answered.
To answer calls on a different line key with a call in progress:
