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Configuring a Remote Support Modem

NCR S46 Server MP-RAS Support Guide

2-17

The system displays the Modem Utilities menu.

Enabling the Remote Support Modem

To enable the remote support modem, follow these steps:

1. Access the Modem Utilities menu as detailed in the previous section.

2. Select “Configure Modem” from the Modem Utilities menu.

Note: You must enable console redirection before you can run the Configure
Modem utility. This utility uses the COM port and baud rate specified for
redirection to program the modem.

3. The first time that you run the Configure Modem utility, verify the modem

vendor and country information. Use the following steps to perform this
function:

a.

Verify the modem vendor by choosing the “1. Select Modem Vendor”
menu option. Currently, the only modem vendor is “Lasat.” If you
have any other type of modem, choose “2. Other” from the modem
vendor option menu.

If you change the modem vendor to “Other,” verify all modem (AT)
command strings using the “Configure Modem” menu option “4.
Define Modem Strings.”

If your modem provides password and/or country support, or if it
does not operate correctly after you define your modem strings,
contact the appropriate NCR support center defined in the NCR S46
Server Support Log.

b. Verify the country information by choosing the “3. Configure Country

Code” menu option. From the “Configure Country Code” menu,
press 1 and Enter to view and verify country code information.

If the country information is not correct, select menu option “2.
Change Country Code” from the “Configure Country Code” menu.
This menu option allows you to define the modem to operate in
another country.

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Содержание S46

Страница 1: ...B003 0145 A 6 97 NCR S46 Server MP RAS Support Guide Release 1...

Страница 2: ...thout prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore befor...

Страница 3: ...iew 1 5 Confirm Hardware Setup 1 7 Confirm CMOS Configuration 1 7 Obtain Necessary Media 1 8 Configure Disk Arrays Using the Mylex DAC960PL Adapter 1 8 Configure the Server Using the System Configurat...

Страница 4: ...OMM PLUS Settings 2 23 Keyboard Input 2 26 Key Mapping for Non ASCII Keys 2 27 Verifying That Remote Support Is Functioning Properly 2 29 Setting Up the Server 2 29 Verifying Remote Management Operati...

Страница 5: ...Contents NCR S46 Server MP RAS Support Guide iii PCMCIA Modem 2 54 Software 2 54 Setting Up UNIX MP RAS servermon for Console Redirection Support With LANDesk 2 55...

Страница 6: ...Contents iv Contents...

Страница 7: ...of MP RAS if the software was pre loaded at the factory Performing a Fresh Install use to install MP RAS on your system if the software was not pre loaded at the factory Configuring the Remote Suppor...

Страница 8: ...ur keyboard Enter This represents the key labeled Enter on your keyboard X Y Two or three key names separated by plus signs indicate multiple key entries For example Control Alt Del means hold down Co...

Страница 9: ...efer to the following for additional information about the server NCR S46 User Guide BST0 2142 38 NCR S46 Service Guide BST0 2142 39 NCR S46 Server Support Log BST0 2142 40 NCR S46 Installing Network...

Страница 10: ...Preface viii Preface...

Страница 11: ...NCR S46 Server MP RAS Support Guide 1 1 Chapter 1 Installing MP RAS...

Страница 12: ...MP RAS was pre loaded at the factory Completing a Factory Installation UNIX MP RAS was not pre loaded at the factory Performing a Full Installation You need to install the UNIX MP RAS operating syste...

Страница 13: ...required information or type Control D to exit the configuration screens 3 Decide if the default pre installed OE meets your needs You may need to re install the OE if you want to change the file sys...

Страница 14: ...e system back to the original run level of init original_run_level For example init 3 During the change of the run level you may be prompted to answer questions concerning further customization Questi...

Страница 15: ...ocedure Reference 1 Confirm hardware setup Confirm Hardware Setup subsection 2 Confirm CMOS configuration Confirm CMOS Configuration subsection 3 Obtain necessary media Obtain Necessary Media subsecti...

Страница 16: ...nstalling UNIX It should have been installed at the factory You cannot install the Diagnostic Partition after installing UNIX without having to delete your UNIX partition first Read Installing NCR UNI...

Страница 17: ...ter in slot 1 of PCI bus 2 third slot from the bottom marked P4 If a Mylex 960PL adapter is installed in P4 the first bootable system drive on this controller is considered the boot device if BIOS is...

Страница 18: ...the Mylex DAC960PL Adapter Installing a Mylex DAC960PL Adapter To prepare the system for Mylex DAC960PL Disk Array Adapter installation if not pre installed at the factory follow these steps CAUTION U...

Страница 19: ...y the Hot docking backplane in the S46 server See the NCR S46 Server User Guide for more details on the SCSI 6 Ensure that the CD ROM and tape drives are connected to the narrow SCSI cable and to the...

Страница 20: ...D 5 Leave one disk as a hot standby if desired Special Considerations If two Mylex Disk Array adapters are used install the second adapter in any of the other available PCI slots Additional Mylex adap...

Страница 21: ...ither IRQ 11 or IRQ 14 Note Dissimilar adapter types SCSI versus Ethernet should not share the same IRQ Network Adapters All PCI Ethernet adapters should be assigned to IRQ 9 Refer to Chapter 4 Config...

Страница 22: ...and control handshaking and can be enabled to checks such things as internal voltages temperature fan failures and chassis intrusion PCI RAM Device denotes the Orion Memory Controller OMC chip 6 High...

Страница 23: ...direction increases the Diagnostic Partition boot timeout from 10 seconds to 2 minutes This allows more time to dial into a system as it is rebooting for example after setting a remote password When a...

Страница 24: ...0 When all devices have been examined and configured to your satisfaction press Esc to return to the SCU main menu Highlight Step 4 Save Configuration and press Enter After the changes have been saved...

Страница 25: ...nfiguring adapter settings Note If the system boot device is connected to one of the Adaptec SCSI channels then the host adapter BIOS should be enabled for that SCSI channel When this option is disabl...

Страница 26: ...nstalled for proper BIOS Event Log decoding by the errpt utility The suserrpt utility is stored on the Platform CD ROM with the Diagnostic Partition utilities To install the package follow these steps...

Страница 27: ...irect term 00 M 38400 safire288init 2 Edit the etc uucp Dialers file to correspond to the modem settings required by the Diagnostic Partition Locate the safire288init string Change C0 to C1 At the end...

Страница 28: ...2139 87 The following table lists the steps that must be performed both locally and remotely to install MP RAS from a remote console Step Local Operations Remote Operations 1 Insert the S Series Plat...

Страница 29: ...n any other key for normal boot message displays press any key other than D to allow the server to boot from the S Series Platform CD A Startup menu displays 9 Select Run CD Utilities and Diagnostics...

Страница 30: ...X SVR4 MP RAS Chapter 1 Before You Begin to determine the type of full installation that you want to perform 13 Select Reboot Now and Enter Use the procedures in the appropriate chapter of Installing...

Страница 31: ...f the following manuals NCR S46 User Guide BST0 2142 38 OperationsAdvantage BASE Administrator s Guide D1 2720 G The following table lists the procedures that must be accomplished to restore the opera...

Страница 32: ...Restoring MP RAS 1 22 Installing MP RAS...

Страница 33: ...NCR S46 Server MP RAS Support Guide 2 1 Chapter 2 MP RAS Remote Support...

Страница 34: ...ersonnel can perform the following tasks from a remote location Configure a system Diagnose problems Perform some system repairs Transfer files They do not need to be on site to solve most problems Th...

Страница 35: ...onjunction with Server Monitor Module hardware Remote support software will soon be available to view NT window information execute commands on the server and perform some modem configuration tasks Al...

Страница 36: ...y and battery power The SMM provides additional diagnostic monitoring and management capabilities that supplement those available in your server management software For information about using the SMM...

Страница 37: ...able console redirection Refer to the section Console Redirection later in this chapter for more information Enable remote access through a Hayes compatible modem Refer to the section Configuring a Re...

Страница 38: ...10 seconds to 2 minutes This permits more time to dial into a system as it is rebooting for example after you set a remote password Note Before changing console redirection parameters via BIOS Setup...

Страница 39: ...wnloads via the rf utility at 115 2 K baud UNIX MP RAS does not support the 115 2 K baud rate for remote console either via modem or direct connect terminal Hardware Flow Control Enter the type of flo...

Страница 40: ...OM2 for these purposes UNIX MP RAS only uses COM1 for console redirection Console Redirection Select Port 1 to redirect the console to COM1 or Port 2 to redirect the console to COM2 Serial Port Baud R...

Страница 41: ...ocal server s video buffer is sent to the remote terminal for display Keyboard information from the remote terminal is forwarded to the local server s application using the INT 16h BIOS Keyboard Servi...

Страница 42: ...ransmit bitmap graphics such as the server logo screen that displays before the SCU is invoked only character based data are transmitted Therefore a blank screen or gray screen in PROCOMM may display...

Страница 43: ...following the Esc keystroke redirection interprets this string as several distinct characters The Esc keystroke is forwarded to the server application followed by the O and P strings For keyboard red...

Страница 44: ...through your operating system Refer to your operating system documentation or the operating system specific sections at the end of this chapter for more information Terms and Definitions You should be...

Страница 45: ...upport If call back passwords are not possible in your support environment remote access should typically be disabled Access can be permitted in server down situations by locally enabling redirection...

Страница 46: ...perating system application that transmits manually entered modem AT commands to COM1 or COM2 Refer to the Using a Remote Password section later in this chapter Note Enable call through passwords only...

Страница 47: ...passwords are provided in the operating system environments this is not true at the BIOS or Diagnostic Partition and Platform CD ROM levels It is recommended that you never disable password checking...

Страница 48: ...Accessing From the Diagnostic Partition To access the Modem Utilities menu from the Diagnostic Partition follow these steps 1 Boot to the Diagnostic Partition 2 Select Run Utilities and Diagnostics f...

Страница 49: ...osing the 1 Select Modem Vendor menu option Currently the only modem vendor is Lasat If you have any other type of modem choose 2 Other from the modem vendor option menu If you change the modem vendor...

Страница 50: ...s Note Password 0 contains the remote password This is a call through password that can be manipulated remotely Password 0 is automatically modified when you enable or disable the remote password usin...

Страница 51: ...BIOS A person who is accessing the server remotely relies on console redirection to view the server screen and input keyboard data If redirection is disrupted by the modem utilities there is no remot...

Страница 52: ...edirection capabilities No other passwords but Password 0 are affected No other modem strings except the update password command string at p are transmitted Note As mentioned in the Modem and System S...

Страница 53: ...ontents are lost General Modem Configuration Requirements Configure the remote access modem to perform as follows Operate at the same line speeds as console redirection Some modems remember the last l...

Страница 54: ...0 DSR forced on S0 LSD line signal detect corresponding to CD Carrier Detect follows standard RS 232 operation ON when on Hook C1 Note This setting is required so that BIOS and UNIX MP RAS can detect...

Страница 55: ...al Requirements To support a system from a remote location with PROCOMM PLUS Version 3 0 you need the following Analog phone line digital phone lines do not work with the modem High speed modem a 28 8...

Страница 56: ...on Directory define a new Data entry that represents the server to be managed remotely As part of this definition provide the following information Phone number of the analog line that connects to the...

Страница 57: ...om the button list at the left select Terminal Fonts Verify that the PCPlus 437 font is selected 7 From the button list at the left select Terminal Colors Set the background color to black 8 Press the...

Страница 58: ...then transmitted to the local server The local system translates the keystroke combinations back to the appropriate keyboard character and places the character in the local keyboard buffer The tables...

Страница 59: ...file is http www ncr com support pc pcdesc library 4300 shtml Select Remote Console S40 and 4300 keyboard remapping file for Procomm Key Mapping for Non ASCII Keys The following table defines mappings...

Страница 60: ...pport Key Normal Shift Control Alt Insert L NS NS NS Delete 7Fh NS NS NS Home H NS NS NS End K NS NS NS Page Up M NS NS NS Page Down 2J NS NS NS Up Arrow A NS NS NS Down Arrow B NS NS NS Right Arrow C...

Страница 61: ...from the main menu Note If the Diagnostic Partition is not installed and you are executing from the Platform CD ROM you must first select Execute Utils from CD 4 Select Execute SCU from the System Co...

Страница 62: ...t Run CD Utilities and Diagnostics if you booted from the Platform CD ROM The main menu of the Diagnostic Partition or Platform CD ROM should display At this point a remote location must be configured...

Страница 63: ...iew S W Version is selected from the local console 4 Press Esc twice to exit the View Version Information utility and return to the Diagnostic Partition or Platform CD ROM main menu 5 If you accessed...

Страница 64: ...server s console If you are using a call back number to operate remotely and have completed debug and repair you do not need to do anything to disable remote support You should hang up the current co...

Страница 65: ...enu on the Diagnostic Partition or Platform CD ROM After you disable auto answer remote modem access is prevented until you select Enable Auto Answer or until you dial out from the server through the...

Страница 66: ...X MP RAS environment you can run the cu utility to disable modem passwords and auto answer mode For more information on the UNIX MP RAS cu command refer to your operating system documentation For info...

Страница 67: ...load and upload commands reboot the server after the file transfer is complete You can prevent these commands from rebooting automatically However if you do so you must reboot the server locally using...

Страница 68: ...Settings 2 Set the individual Crash Recovery and Overwrite options as specified in the table 3 Select Change Settings for Sender Crash Recovery Settings 4 Set the individual Crash Recovery and Overwr...

Страница 69: ...e various rf command line options are defined in the file transfer configuration file ft cfg discussed later in this section 7 If you specify the r command line option for the rf command your server d...

Страница 70: ...ommand defines their possible values and gives a brief description of each option Default values are designated in boldface type Option Values Description b 300 1200 2400 4800 9600 19200 38400 57600 1...

Страница 71: ...program assumes that the file transfer failed For example using the default of 8 seconds you must send the file from a remote location between 8 and 38 seconds after the entering the rf command y Use...

Страница 72: ...ote location follow these steps 1 Boot to the Diagnostic Partition or Platform CD ROM 2 Select Run Utilities and Diagnostics from the MS DOS Startup menu of the Diagnostic Partition Select Run CD Util...

Страница 73: ...fter file transfer is complete You can specify a command line option that prevents automatic reboot If you specify this option you must reboot the server locally before you can perform further remote...

Страница 74: ...rectory containing the sf executable file This is the REMOTE directory on your server h Display online help text l filename File containing a list of files to send You might want to create such a file...

Страница 75: ...stem must acknowledge and begin processing the request to send file s between 8 and 38 seconds after you enter the sf command y Use YMODEM for file transfer Specifying sf Filenames You can send multip...

Страница 76: ...on You can also edit the ft cfg file if you boot from the Platform CD ROM Because the CD ROM is a read only device you must follow these steps to edit and use the ft cfg configuration file on the CD 1...

Страница 77: ...are downloaded on the server by the rf utility Note NCR does not specify a default directory Files are downloaded into your current directory Handshaking XON XOFF RTS CTS None Type of flow control to...

Страница 78: ...nds to wait before sending or receiving files Note The default set by NCR is 8 seconds File Transfer Configuration File Example Following is an example of a file transfer configuration file Note that...

Страница 79: ...alers file to initialize the modem The modem command in the Dialers file is designed to work with the default settings of the Diagnostic Partition and Platform CD ROM modem utilities and the default c...

Страница 80: ...to include the passwords in the modem initialization strings in the etc uucp Dialers file You can edit the initialization string directly with any editor program or modify it using the sysadm menus un...

Страница 81: ...rd checking at the modem at l list all currently defined passwords Sample cu Session Following is a sample cu command session that shows how to set the modem s password 0 to NCRONLYS46 in call through...

Страница 82: ...mote Password section Password 0 is automatically modified when you enable or disable a password using the Set Remote Password and Delete Remote Password menu items on the Diagnostic Partition and Pla...

Страница 83: ...When using the server s modem in a UNIX MP RAS environment you may also need the following command strings Enable Auto Answer at f0 d0l3 k1 c1e0s0 1 Disable Auto Answer ats0 0 Hang Up ath0 Store Curr...

Страница 84: ...f the contty command has been issued or BIOS level console redirection is active MP RAS transfers control of the system console to a remote user connected through the system COM port If the contty com...

Страница 85: ...he server system Delivery of alerts to a monitoring system or to a pager Ability to redirect the server console to a remote system Logging of system state changes and BIOS diagnostic information The S...

Страница 86: ...ility Manager SAM to operate with the SMM SAM does not support console redirection at this time but it does support server management through the SMM On UNIX MP RAS systems add the servermon package i...

Страница 87: ...for Console Redirection Support With LANDesk The Server Monitor module provides the ability to redirect console operations to a LANDesk console system This means that the server s console display is...

Страница 88: ...Using the Server Monitor Module for Remote Management 2 56 MP RAS Remote Support...

Страница 89: ...ng with the BIOS Setup Utility 2 8 enabling with the SCU 2 6 enabling with UNIX MP RAS 2 47 key mapping 2 27 limitations 2 10 D downloading files 2 36 F file transfer configuration file 2 44 downloadi...

Страница 90: ...2 3 configuring a modem 2 12 console redirection 2 6 disabling access 2 32 overview 2 2 preparing the remote location for 2 23 preparing the server for 2 5 transferring files 2 35 verifying operation...

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