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P a g e
FAQ:
P1:
I installed the piece and now the radio does not come on and the HVAC does not work.
A1: Check to make sure that the T-harness is plugged in securely and that the mini molex is plugged into the
UC1.
A2: If plugged in, unplug the T-harness and do a visual inspection for bent pins or pins that have popped out.
Align the pins or put them back into the correct position and reconnect the harness securely
A3: Check for the REV3.1 sticker to verify the hardware is current for a REV3. If a REV5 does this remove one side
and slide the board out. Check to see if the daughter card has become dislodged. Simply reseat the daughter
card and retest.
A4: Have the unit plugged into a computer to check to make sure that the software is current and correct for the
application (AKA rev3 software in a REV5 or outdated software). Update the unit and retry.
P2: I installed the piece and the radio comes on but there is a black screen. I cannot even get the factory screen
to come on.
A1: YOU DIDN'T READ THE DIRECTIONS AND INSTALLED THE VIDEO IN AND OUT AT THE RADIO INSTEAD OF AT
THE SCREEN! Put the factory LVDS cable back to factory and verify that the factory image comes on. If it does
put the radio back into the dash loosely and access s the back of the monitor. At this point NO LVDS CABLES
SHOULD BE PLUGGED INTO THE UCI. IN ORDER, unplug the white LVDS cable at the back of the monitor and
plug it into the white port on the UCI. Then plug the BLACK end of the included LVDS cable with a white and a
black end into the UCI. Now plug the white end of the included cable into the monitor. Check for factory pass
through. If good, proceed to programming.
A2: If A1 didn't solve the problem and it is a REV5 board have them remove one end and reseat the daughter
card and retest.
A3: If nothing fixes the issue check for the proper software and update if needed.
P3: I installed the piece and the factory rear view camera no longer works.
A1: You did not set up the rear view camera settings after installation. Go into the settings menu and select rear
view camera. Change the setting to "head unit". Select exit and exit again to store the setting. Perform a CAN
reset and retest.
P4: I cannot get into the settings menu at all
A1: Do a CAN reset and try again.
A2: Check to make sure you have the proper software (4.3 or 8.4 rev3 or rev5)
P5: I installed an aftermarket rear view camera and it doesn't work.
A1: See P3 above and instead switch the input to a different setting and retest.
A2: try a CAN reset after A1 is performed again.
P6: I installed an aftermarket or factory fit camera and the screen only goes to a black screen in reverse or the
picture is wavy and distorted.
A1: See p5 above and repeat.
A2: You didn't power the rear view camera. Check power.
A3: You selected the wrong input.
A4: You powered the camera off of the reverse lights. Run camera power to the front cigarette lighter.
