User and Service Manual
XLTEK EEG32U Amplifier
37
Getting Help
Natus
is committed to providing you with support so you can operate the EEG32U headbox with ease
and confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks Online Help
To open the NeuroWorks Online Help, choose Help->NeuroWorks Help.
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1.
Close all applications.
2.
Click the
Start
button on the Windows taskbar.
3.
Choose
Shut Down
from the Start menu.
4.
Select
Restart the computer
and click
Yes
.
Step 4: Shut Down the Computer
Sometimes you need to shutdown the computer completely in order to solve a problem.
1.
Click the
Start
button on the Windows taskbar.
2.
Choose
Shut Down
from the Start menu.
3.
Select
Shut Down
and click
Yes
.
4.
Turn the power off to the unit. Wait for
10 seconds
. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
EEG32U amplifier. Then contact your local XLTEK distributor or Technical Support at
1-800-303-0306
or
We welcome your feedback and suggestions regarding the EEG32U amplifier and any aspect of our
SleepWorks or NeuroWorks systems and software, online Help, line of accessories, and support services.
Содержание XLTEK EEG32U
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