App. 2
Status and Error Messages
App. 2.1
Device related messages
Error message
Cause
Solution
or
Low battery voltage
•
The battery charge is low.
•
Recharge Alpha OAE+ or replace
the battery with a spare.
The real time clock data is invalid.
Please set time and date.
•
The real time clock power
backup has been completely
drained.
•
Set the time and date: Select
Set-
tings > Date and Time
.
Hardware failure
•
Contact your supplier.
Real time clock error
•
Self test error.
•
Contact your supplier.
Memory error
•
Self test error.
•
Contact your supplier.
Codec malfunction
•
Self test error.
•
Restart the device. If the message
re-appears, contact your supplier.
App. 2.2
Usage and test related messages
Error message
Cause
Solution
The maximum number of
patients is reached. Cannot gen-
erate new patient.
•
There is no memory space
available for adding more
patients or tests.
•
Delete patients and tests.
Probe FAILED
•
The probe did not pass the
test. There may be several
causes:
–
the probe tip is blocked
–
the test cavity is blocked
–
the probe is damaged
•
Make sure that the probe tip is clean
and that the channels are not blocked.
•
Make sure that the test cavity is not
blocked by e.g., dust, lint or such.
•
Replace the probe with a spare one and
carry out the probe test to establish if
the probe is damaged.
Speaker mismatch
•
Too great a difference
between speaker levels was
detected.
•
Clean the probe tip and redo the test.
•
Replace the probe tip with a spare and
redo the test.
Too much noise
•
Testing environment is too
noisy.
•
Reduce noise (talking, mobile phones,
etc.).
Otometrics - MADSEN Alpha OAE+
71
App. 2 Status and Error Messages
