31
THE MARLETON CROSS LTD (MX GROUP) – 2 YEAR GUARANTEE
3.
Nothing contained in the contract will be treated as excluding or restricting any
liability on our part for death or personal injury resulting from our negligence.
4.
Except as stated above, and to the fullest extent permitted by law, all conditions,
warranties and representations, whether express or implied, statutory or
otherwise in relation to the product (other than such as relate to title to the
component) are excluded.
5.
You acknowledge that our prices for the goods reflect these Terms and
Conditions, and accordingly that you accept the above limitations on and
exclusions of liability in exchange for those prices.
6.
When providing information to MX-Group you understand that you are doing
this subject to our terms and other policies (including data protection) we have in
place from time to time, copies of which are available on our website www.mx-
group.com or on request as per the MX Group contact details given herein.
7.
This guarantee does not affect your statutory rights.
In the interest of continuous product development we reserve the right to alter the
specification as necessary.
In the unlikely event that you need to make a claim on our guarantee please contact MX
Customer Care on 0845 505 2211 or sales
@
mx-group.com
20. SERVICE POLICy
In the event of you needing to contact the
MX Group Customer Care Department,
the following procedure should be
followed:-
1.
Before telephoning the MX Group
Customer Care Department you
should ensure that you have the model
number, power rating, serial number,
this can be found on the bottom of the
shower unit plus the date of purchase.
2.
The MX Group Customer Care
Department will be able to inform you
whether the fault can be rectified by
the provision of a replacement part or
an on site visit by a Qualified Service
Engineer.
3.
If a service call is booked, you or a
representative must be present during
the Engineers visit.
4.
A charge will be made where a call
under the terms of the guarantee has
been booked and a failure was not
product related, or an engineer arrives
and is not able to gain access.
5.
If the product is no longer covered
by the Guarantee, a charge will be
made for the site visit and for any parts
supplied.
Customer Care Department
Telephone: 0845 505 2211 Fax: 0845 850 0757
9.00 am – 5.00 pm Monday to Friday
