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T R O U B L E S H O O T I N G
108
REPLACING DISKS
If your 896mk3 software installer CD becomes
damaged and fails to provide you with fresh,
working copies of the software, our Customer
Support Department will be glad to replace it. You
can request a replacement disc by calling our
business office at (617) 576-2760 and asking for the
customer service department. In the meantime,
you can download the latest drivers from
www.motu.com.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the 896mk3 system,
you may contact our technical support department
in one of the following ways:
■
Tech support hotline: (617) 576-3066 (Monday
through Friday, 9 AM to 6 PM EST)
■
Tech support 24-hour fax line: (617) 354-3068
■
Online support: www.motu.com/support
Please provide the following information to help us
solve your problem as quickly as possible:
■
The serial number of the 896mk3 system. This is
printed on a sticker placed on the bottom of the
896mk3 rack unit. You must be able to supply this
number to receive technical support.
■
A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■
The pages in the manual which refer to the parts
of the 896mk3 or AudioDesk with which you are
having trouble.
■
The version of your computer’s operating
system.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the 896mk3 Development Team, MOTU
Inc., 1280 Massachusetts Avenue, Cambridge, MA
02138.
Содержание 896mk3
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