96-
Appendix
APPENDIX
Glossary
EXPRESSION
MEANING
AC/DC charger
Alternating Current/Direct Current charger.
Active call
The call currently in progress.
ALS
Alternate Line (Line 2) Service.
AoC
Advise of Charge - subscription service.
CB
Cell Broadcast.
CLI
Caller Line Identity - displays caller’s telephone number.
DES
Data Encryption Standard.
Diverting
Diverts incoming calls to another number.
DTC
Desk Top Charger.
DTMF
Dual Tone Multifrequency Tones.
FDN
Fixed Dialling Number.
GSM
Global System for Mobile communications.
http
Hyper Text Transfer Protocol.
IN
Information Numbers of your operator.
IP
Internet Protocol.
LCD
Liquid Crystal Display.
MMI
Man Machine Interface.
MMS
Multimedia Messaging Service.
PIN/PIN2
Personal Identification Number. Supplied by your network/service
provider.
PPP
Point to Point Protocol.
PUK/PUK2
PIN Unblocking Key. Used to unlock PIN and PIN2. Supplied by your
network/service provider.
QQVGA
Quarter Quarter Video Graphics Array.
Roaming (Rm)
The ability to use your telephone on networks other than your home
network.
SDN
Service Dialling Number of your operator or service provider.
SIM
Subscriber Identity Module. Supplied by your network/service provider.
SMS
Short Message Service.
SPN
Service Provider Name.
SR
Status Report - relates to SMS messages.
Standby mode
When the phone is on but not receiving/making a call or menu navigating.
URL
Uniform Resource Locator.
VGA
Video Graphics Array.
97-
Appendix
Troubleshooting
PROBLEM
POSSIBLE
CAUSE
AND
SOLUTION
Phone does not
switch on
Check that the battery is fully charged and correctly connected to the phone.
Short standby
and talk times
Cell broadcast is permanently on, using more battery power.
Phone is in a poor signal area and therefore always on full power.
Incorrect charging and discharging. Always charge and discharge your
battery fully.
The battery is wearing out. Contact your dealer and replace the battery.
Impossible to
dial numbers
Keypad lock is on (
appears). Press
Unlock
then select Clear to turn the
keypad lock off.
Impossible to
make or receive
a call
Check that at least one signal strength bar (
) is displayed. Try a stronger
signal strength area.
If no network name is displayed, check registration and area coverage with
your service/network provider and check that the SIM is correctly inserted.
Call barring option is on. Deactivate it (see page 93).
Call cost limit is reached (see page 35).
Stored
telephone
numbers cannot
be recalled
Fixed Dialled Number or Call Barring features are activated. Deactivate
feature (see page 93).
The mobile is on
but nothing is
displayed.
Display contrast is too low. Reset contrast (see page 86).
No flashing
battery icon
whilst
charging
There may be no mains supply. Try a different electrical socket.
The AC/DC charger may be faulty. Return to your dealer and try substituting
with another Motorola adaptor.
Battery icon
not flashing
1-2-3 during
charging
May indicate a charge or battery problem. Disconnect the charger.
Reconnect and try again.
May also indicate that the battery is fully recharged and does not require any
further charging.
No charge
symbol when
connecting the
charger
If the battery is totally empty the battery level symbol may not be displayed
at once when connecting the battery charger. Moreover the mobile cannot
be turned on. Up to 15 minutes may be necessary to reach the required 4%
battery charge to turn your mobile on and allow the battery charge symbol
to be displayed.
symbol
displayed
There is not enough memory to store another mail or another MMS. Delete
one or more of the existing stored messages.
Flashing
There is not enough memory to store another SMS message. Delete one or
more of the existing stored messages.
98-
Appendix
Error messages
PROBLEM
POSSIBLE
CAUSE
AND
SOLUTION
Allowed credit reached!
You are trying to place an outgoing call and the allowed credit
has already been reached.
The allowed credit limit has been reached during an outgoing
call (the call is then aborted).
An internal error
has occurred
An error has occurred in a game execution.
Busy
You are trying to make a call and the call fails because the
destination number is already engaged in conversation.
Call failed
The user is unreachable.
The outgoing call fails because:
- the network cannot take the call because the system is busy or
- the number is out of order or
- the number is unreachable or
- the network does not answer or
- the option to hide your phone number when calling is not
supported by the network.
Control the ability to hide your ID when making a call
(service availability in network).
Cancelled.
No type selected
Cell broadcast activation has been requested but no message
type has been selected.
Cannot execute command
You have made a request which is impossible to execute in the
current call situation.
Can't display message
The short message text cannot be displayed (characters not
recognised, incorrect format etc.).
Charge error
A problem occurred during the battery charging process.
Check battery!
A battery problem has been detected.
Check SIM!
There is no SIM present or the SIM is incorrectly inserted.
Check your password
You changed the call barring password or
You changed the call barring service status.
The entered password seems to be wrong or incorrect.
Check your request
You made a request for a service that seems to be unavailable.
Check your subscription
You tried to activate a GSM service. You are requested to check
you have a subscription giving you rights of use/access to the
service.
Connection failed
Connection with the server cannot be established for one of the
following reasons:
The server is busy. Try to connect later.
The server is down. Try to connect later.
The network is not reachable. Check the GPRS service icon is
displayed in standby mode.
Connection failure
The connection data failed.
Error!
The network cannot perform your request and generates an
error.
Failed
An SMS sending process failed (the short message cannot be
sent).
File protected
The file cannot be exported (copyright).
File too big
The file dimensions (pixels) and/or weight (KB) are not adapted
to your mobile. Resize the file (The maximum allowed file size
depends on your service provider).
Incorrect entry
You entered a character string with a syntax error.
Invalid data received
The received file bears invalid information or the melody format
cannot be recognised by the mobile.
99-
Appendix
Invalid number
You tried to make a call and the call is rejected by the network
because the network does not recognise the phone number
structure.
You tried to store a phone number that is too long to be stored in
the selected location.
You tried to move a phone entry to a location that is unable to
receive the phone number (phone number too long).
Low battery!
The battery is low and the phone will soon be switched off
automatically.
Network busy
You tried to make a call. The call has been rejected by the
network due to congestion problems.
Network not allowed
When making a manual network search, you have selected a
network that rejects the connection.
New PIN2 incorrect.
Try again
Changed PIN2: the new PIN2 code values differ (value control).
New PIN incorrect.
Try again
Changed PIN: the new PIN code values differ (value control).
No connection
No connection is defined in the connection profile.
No match!
No matching pattern has been found between the pronounced
sentence and the recorded sentences from the voice dialling
database.
No response
You made a call to a remote user and no response has been
received.
Not allowed
Your number/character entry is not allowed.
Not allowed fixed dialling
The attempted call has been cancelled due to fixed dialling control
(the number dialled does not match with one of the fixed dialling
numbers in memory).
Not enough space in
the phone memory
Not enough space in
the SIM memory
The corresponding memory is full.
Number changed
The called number has changed.
Page has no content
Your request was accepted by the network but the required
server page is empty.
Phone permanently
blocked
A wrong PUK code has been entered 10 times. The phone is
now permanently blocked.
PIN blocked
A wrong PIN code has been entered 3 times.
PIN2 blocked
A wrong PIN2 code has been entered 3 times.
PUK2 blocked
A wrong PUK2 code has been entered 10 times.
The SIM services protected by the PIN2 code have now been
permanently disabled.
Reaching allowed credit!
The cost limit is about to be reached. The connected call will end
automatically when the limit is reached.
Ring volume Off
The ring volume is set to 0 (no volume).
Service not available
A GSM service not available on the network has been activated.
SIM blocked.
Contact provider
A wrong PUK has been entered 10 times.
The SIM card has been permanently disabled and needs to be
replaced by a new one.
SIM names Phone book full
Phone names Phone book
full
The corresponding memory is full.
Undeletable file
The file cannot be deleted (copyright protected).
Wrong code. Try again
A wrong phone lock code has been entered.
Wrong new code. Try again
The new phone lock codes do not match (value control).
