6.0
Warranty and Policies
ProStar MPPT Operator’s Manual
67
66
MORNINGSTAR TECHNICAL SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to
providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a
Morningstar product or system of Morningstar devices. It
is expected that owners/operators will use manuals (includ-
ing troubleshooting sections) before requesting technical
support.
2. Providing product warranty replacements in accordance
with the terms of Morningstar’s warranty policy.
3. Assisting with the operability of all product / system
features and functions described in Morningstar manuals
and datasheets.
Please be advised:
♦
The Morningstar Technical Support Group generally
provides referrals for requested system consultations or
design/configuration/sizing services. Distributors, deal-
ers, system designers, installers and vast online resources
- including the String Calculator array design tool (at www.
morningstarcorp.com) - are available to assist in these areas.
Morningstar can help refer customers to a nearby autho-
rized distributor, dealer, or installer if assistance is required
in designing a renewable energy system that best suits your
specific needs.
MORNINGSTAR TECHNICAL SUPPORT POLICIES (Cont.)
♦
Please visit the Tech Support section at
www.morningstarcorp.com for any documentation or
specification needs before requesting support
. The site
also offers an array sizing tool (String Selector), product
comparison tool (Product Comparator) and articles on solar
charging technologies and other design considerations.
♦
Although emergencies do arise when a phone call is
necessary, e-mail is the best way to contact us, and will
result in the quickest response. Please use the support
request form Contact Us (preferred), or e-mail us directly at
Thank you for your business, and we look forward to
assisting you.
