31
ERROR LIST AND SOLUTIONS
Code
Description
Cause
Operations to be performed
Solutions
Er01
Switch off through
intervention of the
safety thermostat
with manual reset in
error for high water
temperature or high
temperature in the
pellet tank
PUMP BLOCKED OR BROKEN
Reset the thermostat, unblock and
verify the proper function of the
pump
If the pump is broken call an au-
thorized technician
AIR IN THE SYSTEM
Reset the thermostat, unblock and
verify if there is any air in the sys-
tem
Discharge the air from the system
RESETTING THERMOSTAT
BROKEN
Reset the thermostat, unblock and
turn on the stove, if the error oc-
curs immediately, it is likely that
the thermostat is broken
If the error persists, call an au-
thorised technician
CONTROL UNIT BROKEN
Reset the thermostat, unblock and
turn on the stove, if the error oc-
curs immediately, it is likely that
the control unit is broken
If the error persists, call an au-
thorised technician
HIGH TEMPERATURE IN PELLET
TANK
Reset the thermostat, unblock and
turn on the stove, if the error reoc-
curs turn off the stove
If the error persists, call an au-
thorised technician
Er02
Switch off due to
chimney flue
Occlusion, It can
only intervene if the
Exhaust Fan is active
CHIMNEY FLUE OCCLUDED
Unblock and check, if you need to
clean your chimney flue
If the error persists, contact an
authorised technician
WIND IN THE CHIMNEY FLUE
Unblock and check if the flue
needs to be installed according to
standard regulations and directions
contained in this manual
PRESSURE SWITCH BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the pressure switch is
broken
CONTROL UNIT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
Er03
Turn off due to low
fume temperature
PELLET TANK EMPTY
Unblock and check if there are any
pellets in the tank
Refill pellet tank
BLOCKED AUGER
Unblock, clean burner and turn the
stove on again
If the error persists, contact an
authorised technician
AUGER MOTOR BROKEN
EXHAUST FUME PROBE BROKEN
Er04
Turn off due to high
water temperature
PUMP BLOCKED OR BROKEN
Unblock and verify the proper func-
tion of the pump
If the pump is broken call an au-
thorized technician
AIR IN THE SYSTEM
Unblock, and verify if there is any
air in the system
Discharge the air from the system
UNDERSIZED HEATING SYSTEM
Unblock and verify if part of the
system has been isolated
If the error persists, call an au-
thorised technician
BOILER PROBE BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the boiler probe is bro-
ken
If the error persists, call an au-
thorised technician
CONTROL UNIT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
If the error persists, call an au-
thorised technician
To reset the thermostat and subse-
quently clear the error, remove the
cylindrical plastic cap located near
the power socket, unscrew it coun-
terclockwise and press the button
below.
EN
