常见故障诊断
Common Fault Diagnosis
如果发现类似故障，请先阅读以下内容尝试其处置方法来排解故障
问题，若仍无法解决问题时，请联系销售单位或拨打客户服务中心
电话进行联系。
Please read the following contents and try to solve the fault in
other disposal methods if similar faults are found, or contact
the sales department or call customer service center if the
fault cannot still be solved.
电源开关
Power Switch
故障现象
Failure phenomenon
故障分析
Failure analysis
故障处理
Troubleshooting
产品不工作
Product is not working
检查是否有电/插座是否松动
Check if there is electricity / if the socket is loose
请检查电路
Please check the circuit
检查产品电源是否开启（电源指示灯未亮）
Check whether the power of the product is turned on
(the power indicator is off)
●
长按“ ”按键，脚触按钮灯点亮。
※带脚触按钮产品。
●
按下产品侧面“臀洗/妇洗”按键听到“咚”声。
※不配置脚触按钮产品。
是否漏电（漏电保护插头的显示灯未亮）
Whether the leakage (the indicator light of the
leakage protection plug is not on)
从插座上拔下电源插头，稍后再次插入。按下漏电保护
插头的复位开关，若还是不能运行时，请拔掉电源插头，
委托修理。
Unplug the power plug from the socket and plug it
in again later. Press the reset switch of the leakage
protection plug. If it still does not work, unplug the
power plug and request repairs.
●
Press and hold the " " button to turn on the
foot-touch button light.
※
Products with a foot-touch button.
●
By pressing the “Rear Wash/Front Wash” button on
the side of the product, a clinking sound will be released.
※
Products without a foot-touch button.
臀洗/妇洗
Rear Wash/Front Wash
故障现象
Failure phenomenon
故障分析
Failure analysis
故障处理
Troubleshooting
喷嘴不出水
No water from the
nozzle
清洗强度不够
Insufficient cleaning
水温不够
Not enough water
temperature
喷嘴乱出水
The nozzle did not
discharge water
according to the
operation
检查是否停水
Check if there is no water
待供水恢复
Wait for water supply to recover
检查角阀是否关闭
Check whether the angle valve is closed
打开角阀
Open the angle valve
检查进水过滤器是否被堵死
Check if the water inlet filter is blocked
清洗过滤网或更换过滤器
Clean the filter or replace the filter
检查进水管是否折弯
Check if the water inlet pipe is bent
排除过滤器折弯
Eliminate filter bends
检查清洗水压是否在最低档
Check whether the cleaning water pressure is at
the lowest level
参照说明书调节水压
Adjust the water pressure according to the instructions
检查进水过滤器是否被堵塞
Check if the water inlet pipe is bent
排除过滤器折弯
Eliminate filter bends
检查水温是否在低档
Check if the water temperature is at a low level
参照说明书调节水温
Refer to the instructions to adjust the water temperature
清洗管常滴水
Nozzle often dripping
water
电磁阀失效
Solenoid valve failure
请专业人员维修
Ask a professional to repair
清洗功能不能正常使用
The cleaning function
cannot be used normally
座圈人体感应失效
Seat body induction failure
请专业人员维修
Ask a professional to repair
异常操作
Abnormal operation
拔出插头一分钟后重新通电
Unplug the plug and re-energize it after one minute
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