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Chapter One: General Information
Customer Support
19
Customer Support
Standard maintenance and repair services are available at all of our regional MKS Calibration and
Service Centers listed on the back cover. In addition, MKS accepts the instruments of other
manufacturers for recalibration using the Primary and Transfer Standard calibration equipment
located at all of our regional service centers. Should any difficulties arise in the use of your 7xxC
Series instrument, or to obtain information about the companion products and services that MKS
offers, contact any authorized MKS Calibration and Service Center. If it is necessary to return
the instrument to MKS, please obtain an RMA (Return Material Authorization) Number from the
MKS Calibration and Service Center before shipping. The RMA Number expedites handling and
ensures proper servicing of your instrument.
Please refer to the inside of the back cover of this manual for a list of MKS Calibration and
Service Centers.
Warning
All returns to MKS Instruments must be free of harmful,
corrosive, radioactive, or toxic materials.
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