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8. Obtaining Service
For Technical Support on the Web, please visit the Support section of our Web site or visit our
online Discussion Forum.
1. Verify there are no tripped circuit breakers. A tripped circuit breaker is the most
common issue.
2. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot
resolve the issue call or fax the Technical Support department at the following numbers;
Voice phone (972) 446-7363, FAX line (972) 446-9011 or visit our Web site at
www.minutemanups.com the "Discussion Board". Before calling the Technical Support
Department have the following information available:
a) Contact name and address.
b) Where and when the unit was purchased.
c) All of the model information about your unit.
d) The serial number of your unit.
e) Any information on the failure, including LEDs that may be illuminated or error
codes displayed.
f) A description of the protected equipment including model numbers, if possible.
g) A technician will ask you for the above information and if possible, help solve the
issue over the phone. In the event that the unit requires factory service, the
technician will issue you a Return Material Authorization Number (RMA #).
NOTE:
We must have the model number and the serial number of the product to issue the
RMA #.
h) If the unit is under warranty, the repairs will be done at no charge. If the unit is not
under warranty there will be a charge for the repair.
3. Pack the unit in its original packaging. If the original packaging is no longer available,
ask the Technical Support Technician about obtaining a new set. It is important to pack
the unit properly in order to avoid damage in transit. Never use Styrofoam beads for a
packing material.
a) Include a letter with your name, address, day time phone number, RMA number, a
copy of your original sales receipt, and a brief description of the problem.
4. Mark the RMA # on the outside of all packages. The factory cannot accept any
package without the RMA # marked on the outside.
5. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA #
