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Chapter 14 Troubleshooting and repair
Chapter 14 Troubleshooting and repair
14.1 General problems
Problem
Cause/solution
Device does not
respond (status
LED always off)
The capacity of the battery pack is depleted. Instructions on replacing the
battery pack are provided in the chapter "Replacing the battery pack" on page
88. A list of possible replacement battery packs is included in the chapter
"Battery packs" on page 103.
Communication
problems
l
Evaluate the status LED blink code (see "Status LED" on page 58).
l
Load the device log from the myDatalogNANO Ex or the myDatanet server
and use DeviceConfig for the evaluation (see "Evaluating the device log"
on page 101).
l
The capacity of the battery pack is virtually depleted.
Not all or no data
is available on the
server.
l
The connection was interrupted during transmission, which is indicated
by a time-out entry in the connection list (see "myDatanet Server Manual
" 805002). Solution: Initiate a ALOHA transmission or wait for the next
cyclical transfer.
l
The assignment of the device and site is not correct (see "Site" on page
59).
The data at the
universal input is
not plausible.
l
Check the cable connections (see "Connecting the sensors" on page 45)
l
Check whether the output signal from the sensor that you are using is
compatible with the electrical characteristics of the universal inputs (see
"Technical details about the universal inputs" on page 49).
l
Check whether the universal input configuration matches the sensor
output signal (see "Measurement channels" on page 59).
l
Check the filter settings of the universal input (see "Measurement
channels" on page 59).
Alarm state of a
measurement
value was not
detected.
Increase the measurement cycle
Alarm state was
not transferred
although the data
is present.
l
Check the alarm settings of the measurement channel
l
The connection was interrupted during transmission, which is indicated
by a time-out entry in the connection list (see "myDatanet Server Manual
" 805002). Solution: Initiate a ALOHA transmission or wait for the next
cyclical transfer.
Alarm message
was not sent
although the
alarm was
signalled
l
Check the settings of the alarm schedule (see "myDatanet Server Manual
" 805002).
l
Check the address data of the alarm schedule (see "myDatanet Server
Manual " 805002).
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