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Technical issue
Solution
The liquid flows back to the bottle.
Ensure that the pumps are set correctly (see Adjusting the Pump and Inserting the Tubing).
Ensure that the tubing is not pinched.
Standard
or
Accurate
Mode:
The pump slows down before the
end of the dilution or dispensing.
Mechanical vibrations could be disturbing the instrument. Ensure that the instrument is placed
on a clean, flat, stable, horizontal surface and is not subjected to vibration.
Fast
Mode:
The instrument dispenses too
much or not enough liquid and
the accuracy is not satisfactory.
An error occurred during auto-calibration of the pump flow. Proceed to a new dispensing/
dilution process.
The computer does not display
dilution or dispensing reports.
Ensure that the DiluCult™ instrument is connected to the USB cable. Disconnect and then
reconnect the cable and ensure that the computer makes a sound every time. If the computer
does not have ability to make sounds after the connection, check in the list displayed by the
device manager that a new device has been added.
The GeckoGrip is not
efficient anymore.
Clean the grip with water and soap.
After several cleanings, replace the grip with a new cut (a set of 10 is provided with the instrument).
If the grip is not adapted to the application, use the adhesive gum provided with the instrument.
Order replacement grips.
Standard Product Warranty
The applicable warranty for the products listed in this publication may be found at:
sigmaaldrich.com/terms
(within the “Terms and Conditions of Sale” applicable
to your purchase transaction).
Technical Assistance
For more information, go to
sigmaaldrich.com/techservice.
