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CUSTOMER INFORMATION AND TROUBLE-SHOOTING
MAXIMUM ALLOWABLE SURFACE TEMPERATURE
Mendota Fireplaces comply with UL Standards for maximum surface temperatures on exposed combustible surfaces ad-
jacent to the unit. The Maximum allowable surface temperature is 117° F. over ambient (room) temperature. Thus, if a
room is 70° – 80° the exposed combustible surfaces immediately surrounding the Fireplace can have a surface tempera-
ture as high as 187° F. – 197° F. (Too hot to touch). The continuous blower operation automatically keeps temperatures
within these safety limits. During power outages you may turn on the burners for maximum 1-1/2 hours at a time with a 1
hour cooling period in between the burn cycles. Do not exceed the 1-1/2 hour burn time during power outages.
OVER FIRING OF BURNER
NEVER "over fire" units by adjusting gas pressure or drilling out the orifice to increase BTUH above nameplate specifica-
tions. Over firing can cause permanent damage to firebox and deterioration of parts and void warranty.
MAINTAINING CORRECT PILOT-FLAME -- PILOT OUTAGE & RELIGHTING
If pilot flame goes out, always wait 5 minutes before relighting.
CLEANING VIEWING GLASS
The viewing glass should be cleaned periodically. Exterior glass surface may be cleaned with cleaner as desired. The
Interior glass surface should be cleaned using only soap and water or KEL KEM “Polish Plus” or comparable product.
CAUTION
: Do not use oven cleaner to clean glass. Never touch glass or attempt to clean when glass is hot.
NOTE
: Additives that are put in gas (both natural and propane) to make it smell can be harmful to glass and can leave a
white film deposit on the glass. This deposit can be removed with cleaners such as KEL KEM “Polish Plus” (part # 65-06-
00455) or comparable product (contact your dealer).
In some cases (especially when burning propane) additives can cause “crazing” or etching on the glass. This is not an
uncommon occurrence and it is not covered under the warranty. The solution may be to change propane suppliers.
SOOTING
Sooting is caused by improper installation or operation. However, some small areas of soot deposits on log surfaces are
deemed acceptable. Open the burner air shutters if you observe sooting. If you observe large soot areas (larger than
1”x2”) on log surfaces or signs of sooting on the door glass (usually a thin black film on the Fireplace viewing glass or on
the outside of the home around the vent cap), open both burner air shutters. If sooting continues, the unit must be immedi-
ately turned off and the local Mendota dealer promptly informed. Mendota dealers will correct "sooting" problems, but
Mendota and their dealers are not responsible for damage caused by excessive sooting that has not been immediately
brought to their attention.
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