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User Guide

Frequently Asked Questions

SpamKiller is unable to communicate with its
server

If the SpamKiller server does not start or is being blocked by another application,
it cannot communicate with its server.

Starting the SpamKiller server manually

This section only applies to Microsoft Windows 2000 and XP users.

Click

Start

and select

Run

Type SERVICES.MSC and click

Right-click the McAfee SpamKiller Server and select

Start

. The server service

starts.

SpamKiller server is blocked by firewalls or internet filtering
programs

If the SpamKiller Server service is already started and running, follow these steps.

Verify that SpamKiller Server and/or MSKSrvr.exe have full access for any
installed firewall programs, including McAfee Personal Firewall.

Verify that LocalHost and/or 127.0.0.1 are not blocked or banned in any
installed firewall program. including McAfee Personal Firewall.

Disable any internet privacy or internet filtering programs.

Содержание VirusScan 10.0

Страница 1: ...User Guide Version 10 0...

Страница 2: ...ally written by Robert Nordier Copyright 1996 7 Robert Nordier Software written by Douglas W Sauder Software developed by the Apache Software Foundation http www apache org A copy of the license agree...

Страница 3: ...Reserved Are you installing your product from a CD Are you installing your product from a Web site Yes Yes No 3 Click OK 2 In the Run dialog box type D SETUP EXE where D is the letter of your CD ROM d...

Страница 4: ...year of virus signatures 60 day warranty that guarantees replacement of your software CD if it is defective or damaged SpamKiller filter updates for one year after installation when you purchase SpamK...

Страница 5: ...ty alerts 23 Manually scanning your computer 26 Manually scanning for viruses and other threats 26 Automatically scanning for viruses and other threats 29 Understanding threat detections 31 Managing q...

Страница 6: ...Contents vi McAfee VirusScan software version 10 0...

Страница 7: ...used by worm like activity and suspect scripts New features This version of VirusScan provides the following new features Spyware and adware detection and removal VirusScan identifies and removes spyw...

Страница 8: ...and e mail System requirements Microsoft Windows 98 Windows Me Windows 2000 or Windows XP Personal computer with Pentium compatible processor Windows 98 2000 133 MHz or higher Windows Me 150 MHz or h...

Страница 9: ...er Download you will see four links 4 Click eicar com If ActiveShield is working properly it detects the eicar com file immediately after you click the link You can try to delete or quarantine detecte...

Страница 10: ...Scan to check only that folder You can also put the files in random locations on your hard drive for a more convincing demonstration of Scan s abilities 3 In the Scan Options area of the Scan dialog b...

Страница 11: ...nt details at the McAfee web site NOTE For more information about its features click Help in the SecurityCenter dialog box While SecurityCenter is running and all of the McAfee features installed on y...

Страница 12: ...Getting Started 12 McAfee VirusScan software version 10 0...

Страница 13: ...oted by the red icon in your Windows system tray by default as soon as you restart your computer after the installation process If ActiveShield is stopped not loaded or is disabled denoted by the blac...

Страница 14: ...you restart your computer Configuring ActiveShield options You can modify ActiveShield starting and scanning options in the ActiveShield tab of the VirusScan Options dialog box Figure 2 1 which is acc...

Страница 15: ...not connected to the Internet To stop ActiveShield from starting when Windows starts 1 Right click the McAfee icon point to VirusScan then click Options The VirusScan Options dialog box opens Figure...

Страница 16: ...to clean the infected e mail Tries to quarantine or delete an uncleanable e mail Includes an alert file in the inbound e mail that contains information about the actions performed to remove the possi...

Страница 17: ...chanism detects alerts and blocks suspect activity Suspect activity might include the following actions on your computer An attempt to forward e mail to a large portion of your address book Attempts t...

Страница 18: ...thin 30 seconds NOTE If you modify the number of recipients or seconds for monitoring sent e mails it might result in invalid detections McAfee recommends that you click No to retain the default setti...

Страница 19: ...rotection you cannot disable auto cleaning of instant message attachments If an inbound instant message attachment is infected VirusScan performs the following steps Tries to clean the infected messag...

Страница 20: ...ick Advanced then click the Scanning tab Figure 2 4 3 Click Program files and documents only then click OK Scanning for new unknown viruses If you set ActiveShield to use the default Scan for new unkn...

Страница 21: ...vity might include the following action on your computer A script execution that results in the creation copying or deletion of files or the opening of your Windows registry If you set ActiveShield to...

Страница 22: ...Unwanted Programs recommended option in the Advanced Options dialog box Potentially Unwanted Program PUP protection quickly detects blocks and removes spyware adware and other programs that gather an...

Страница 23: ...mputer immediately Unless you choose to hide the scan prompt it will periodically remind you until you perform the scan Managing detected files 1 If ActiveShield can clean the file you can learn more...

Страница 24: ...ning If you are sure that you trust the script you can allow the script to run Click Allow this script this time to let all scripts contained within a single file run once Click Continue what I was do...

Страница 25: ...ick Continue what I was doing to ignore the alert and block the program this time If you a recognize the PUP or b you might have installed the PUP as part of a bundle or accepted a license agreement i...

Страница 26: ...uarantine or delete the file Manually scanning for viruses and other threats To scan your computer 1 Right click the McAfee icon point to VirusScan then click Scan The Scan dialog box opens Figure 2 8...

Страница 27: ...viruses in a ZIP file then insert that ZIP file into another ZIP file in an effort to bypass anti virus scanners Scan can detect these viruses as long as you leave this option selected Scan for new un...

Страница 28: ...ive and the more files you have the longer the scan takes 4 Click Scan to start scanning files When the scan is finished a scan summary shows the number of files scanned the number of files detected t...

Страница 29: ...other threats in selected message stores and their subfolders mailbox folders or e mail messages containing attachments from within Microsoft Outlook 97 or later To scan e mail in Microsoft Outlook 1...

Страница 30: ...Click Edit b Select how often to scan your computer in the Schedule Task list and then select additional options in the dynamic area below it Daily Specify the number of days between scans Weekly the...

Страница 31: ...worms Scan automatically tries to clean the file You can then choose how to manage detected files including whether to submit them to the McAfee AVERT labs for research If Scan detects a potentially...

Страница 32: ...uter at all try using a Rescue Disk to start your computer The Rescue Disk in many cases can start a computer if a detected file disables it See Creating a Rescue Disk on page 34 for details For more...

Страница 33: ...iginal location 5 If VirusScan cannot clean the virus click Delete to remove the file 6 If VirusScan cannot clean or delete the file and if it is not a Potentially Unwanted Program you can submit the...

Страница 34: ...nt to use Scan to ensure that both the computer and the floppy disk are virus free See Manually scanning for viruses and other threats on page 26 for details 2 Right click the McAfee icon point to Vir...

Страница 35: ...drive 3 Turn the computer on A gray window with several options appears 4 Choose the option that best suits your needs by pressing the Function keys for example F2 F3 NOTE Rescue Disk starts automatic...

Страница 36: ...igure 2 14 3 Accept the default Yes I want to participate to anonymously send your virus information to McAfee for inclusion in its World Virus Map of worldwide detection rates Otherwise select No I d...

Страница 37: ...rus Map web page appears Figure 2 15 By default the World Virus Map shows the number of infected computers worldwide over the past 30 days and also when the reporting data was last updated You can cha...

Страница 38: ...connected to the Internet then notify you with alerts and sounds By default SecurityCenter automatically downloads and installs any available updates NOTE In some cases you will be prompted to restart...

Страница 39: ...d installs the update automatically 5 Click Finish when the update is finished installing NOTE In some cases you will be prompted to restart your computer to complete the update Be sure to save all of...

Страница 40: ...Using McAfee VirusScan 40 McAfee VirusScan software version 10 0...

Страница 41: ...s for detected e mail 24 for detected files 23 for potential worms 24 for PUPs 25 for suspect scripts 24 for viruses 23 AVERT submitting suspect files to 33 C configuring VirusScan ActiveShield 13 Sca...

Страница 42: ...subfolders option 26 Scan within compressed files option 27 testing 9 to 10 Scan all files option Scan 27 Scan for new unknown viruses option Scan 27 Scan for Potentially Unwanted Programs option Sca...

Страница 43: ...ial worms 24 stopping suspect scripts 24 VirusScan getting started 7 reporting viruses automatically 35 37 scanning via Microsoft Outlook toolbar 29 scanning via Windows Explorer 29 scheduling scans 2...

Страница 44: ...User Guide Version 7 0...

Страница 45: ...ight 1996 7 Robert Nordier Software written by Douglas W Sauder Software developed by the Apache Software Foundation http www apache org A copy of the license agreement for this software can be found...

Страница 46: ...Reserved Are you installing your product from a CD Are you installing your product from a Web site Yes Yes No 3 Click OK 2 In the Run dialog box type D SETUP EXE where D is the letter of your CD ROM d...

Страница 47: ...year of virus signatures 60 day warranty that guarantees replacement of your software CD if it is defective or damaged SpamKiller filter updates for one year after installation when you purchase SpamK...

Страница 48: ...Using SpamKiller 15 Disabling SpamKiller 15 3 Managing E mail Accounts and Users 17 Adding e mail accounts 17 Adding an e mail account 18 Pointing your e mail client to SpamKiller 18 Deleting e mail a...

Страница 49: ...and Accepted Messages 37 Blocked E mail page 37 Accepted E mail page 39 Tasks for Blocked E mail and Accepted E mail 40 Rescuing messages 41 From the Blocked E Mail page 41 From the SpamKiller folder...

Страница 50: ...cate with its server 51 Starting the SpamKiller server manually 51 SpamKiller server is blocked by firewalls or internet filtering programs 51 Cannot connect to the e mail server 52 Verifying your con...

Страница 51: ...Contents viii McAfee SpamKiller software version 7 0...

Страница 52: ...t friends addresses into the Friends List Fight back against spammers report spam complain about spam create custom filters Protect children from viewing spam messages One click block and one click re...

Страница 53: ...erface for keeping your computer free of spam Support free live instant messaging and e mail technical support for easy prompt and live customer service Spam message processing by default spam message...

Страница 54: ...hat SpamKiller blocked messages removed from your Inbox E mail Overview the total number of e mail spam blocked messages and percentage of total spam you have received Recent Spam a breakdown of the t...

Страница 55: ...or higher Windows Me 150 MHz or higher Windows XP Home and Pro 300 MHz or higher RAM Windows 98 Me or 2000 64 MB Windows XP Home and Pro 128 MB 35 MB hard disk space Microsoft Internet Explorer 5 5 or...

Страница 56: ...r more information about its features click Help in the SecurityCenter dialog box While the SecurityCenter is running and all of the McAfee features installed on your computer are enabled a red M icon...

Страница 57: ...Getting Started 14 McAfee SpamKiller software version 7 0...

Страница 58: ...ducts installed on your computer Disabling SpamKiller You can disable SpamKiller and prevent e mail from being filtered To disable filtering Right click the McAfee icon point to SpamKiller and then cl...

Страница 59: ...Using SpamKiller 16 McAfee SpamKiller software version 7 0...

Страница 60: ...account MSN Hotmail Web based accounts NOTE If your computer runs Windows 2000 or Windows XP and you plan to add multiple users to SpamKiller you must add users before you can add e mail accounts to...

Страница 61: ...e E mail Accounts wizard appears 3 Follow the instructions on the dialog boxes that appear If you add an MSN Hotmail account SpamKiller searches for an MSN Hotmail address book to import into your Per...

Страница 62: ...hange the e mail address the account description server information how often SpamKiller checks the account for spam and how your computer connects to the Internet POP3 accounts Editing POP3 accounts...

Страница 63: ...o the Internet 6 Click the Connection tab to specify how SpamKiller dials an Internet connection so that it can check your Inbox for new messages to filter Never dial a connection SpamKiller does not...

Страница 64: ...amKiller waits to receive e mail before timing out and stopping Increase the server time out value if you have problems receiving mail Your e mail connection might be slow therefore increasing the ser...

Страница 65: ...e account Outgoing e mail name of the server that sends outgoing mail Use an SMTP server for outgoing e mail if you plan to send error messages and do not want to include the MSN signature line in the...

Страница 66: ...ilter Hotmail accounts directly See the online help for details However you cannot block messages or add friends using the SpamKiller toolbar in Outlook or Outlook Express until you configure your Hot...

Страница 67: ...tab to edit profile information Profile MAPI profile for the account Password password that corresponds with the MAPI profile if you have set one up not necessarily the e mail account password 5 Clic...

Страница 68: ...permissions for each user type Administrators can perform all tasks while limited users can only perform tasks according to their personal profiles For example administrators can view the whole conten...

Страница 69: ...it Only a SpamKiller administrator user can create a new password for you Adding a user to SpamKiller 1 Click the Settings tab and then click Users 2 Click Add A list of Windows users appears To add a...

Страница 70: ...he list and then click Delete Logging on to SpamKiller in a multi user environment When users log on to your computer and open SpamKiller they are automatically logged on to SpamKiller under their use...

Страница 71: ...Managing E mail Accounts and Users 28 McAfee SpamKiller software version 7 0...

Страница 72: ...manage this list Personal Friends List affects all the e mail accounts associated with a specific user If multiple users were added you must be logged on to SpamKiller as the user in order to manage...

Страница 73: ...List NOTE If your computer runs Windows 2000 or Windows XP and multiple users were added to SpamKiller limited users can only view their Personal Friends List Figure 4 1 Friends page Importing addres...

Страница 74: ...ox select how often SpamKiller must check the address book for new addresses 5 Click OK After an update new addresses appear in your Personal Friends List Importing an address book manually You can ma...

Страница 75: ...orted automatically 1 Click the Settings tab and then click Address Books 2 Select an address book and then click Edit 3 Edit address book information and then click OK Deleting an address book from t...

Страница 76: ...2 Select a message from a sender that you want to add to a Friends List and then click Add a Friend 3 In the Address box type the address to add to the Friends List The Address box might already conta...

Страница 77: ...lected To add the address to the Global Friends List only ensure that the checkbox is not selected 5 Click OK All messages from that friend are marked as being messages from a friend and appear in the...

Страница 78: ...ts tab The Global Friends List appears To view your Personal Friends List click the down arrow on one of the tabs and then select Personal Friends List NOTE If your computer runs Windows 2000 or Windo...

Страница 79: ...Using the Friends List 36 McAfee SpamKiller software version 7 0...

Страница 80: ...age to view blocked messages NOTE You can also access blocked messages in Microsoft Outlook by selecting the SpamKiller menu and then clicking View Blocked Messages Blocked messages are messages that...

Страница 81: ...essed the spam message Action is associated with the action of the filter that blocked the message Reason why SpamKiller blocked the message You can click the reason to open the filter editor and view...

Страница 82: ...ne explains if a message was sent by someone on a Friends List or if the message fits the criteria of a filter but the filter action was set to either Accept or Mark as Possible Spam Click the down ar...

Страница 83: ...essage put a message back in your Inbox this option appears on the Blocked E mail page only and open the Rescue Options dialog box You can automatically add the sender to your Friends list and rescue...

Страница 84: ...your Inbox and the Accepted E mail page From the SpamKiller folder in Microsoft Outlook or Outlook Express Select the message s and click Rescue Selection from the SpamKiller menu or toolbar Your sele...

Страница 85: ...a message manually 1 Click the Messages tab and then click the Blocked E mail tab Or From the SpamKiller menu in Microsoft Outlook or Outlook Express select View Blocked Messages to open the Blocked E...

Страница 86: ...specify Keep accepted e mail for ____ days accepted messages remain in the Accepted E mail page for the duration you specify 3 Click OK Using the AntiPhishing filter Unsolicited e mail is categorized...

Страница 87: ...d E mail or Accepted E mail tab and click Add a Filter 2 Click Add to begin creating a filter condition The Filter Condition dialog box appears 3 Create a filter condition by following these steps A f...

Страница 88: ...t match both filter conditions If you want SpamKiller to look for messages that match either one of the conditions change and to or by clicking and and then selecting or from the box that appears b Cl...

Страница 89: ...ers SpamKi11er and V1AGRA but not SpamKiller and VIAGRA Marks the next character as either a special character or a literal For example n matches the character n n matches a new line character The seq...

Страница 90: ...o 0 1 is equivalent to o xyz A character set Matches any one of the enclosed characters For example abc matches the a in plain xyz A negative character set Matches any character not enclosed For examp...

Страница 91: ...cal tab character w Matches any word character including underscore Equivalent to A Za z0 9_ W Matches any non word character Equivalent to A Za z0 9_ num Matches num where num is a positive integer A...

Страница 92: ...vent a sender from sending you more spam For more information on sending complaints see Sending Complaints and Error Messages in the online Help 1 Click the Messages tab and then click the Blocked E m...

Страница 93: ...ror message manually 1 Click the Messages tab and then click the Blocked E mail or Accepted E mail tab A list of messages appears 2 To send an error message about a specific spam message select the me...

Страница 94: ...K 3 Right click the McAfee SpamKiller Server and select Start The server service starts SpamKiller server is blocked by firewalls or internet filtering programs If the SpamKiller Server service is alr...

Страница 95: ...g on the error message if necessary 2 Verify that you are connected to the Internet by surfing to a site Verifying the POP3 server address for SpamKiller 1 Right click the McAfee icon in the system tr...

Страница 96: ...7 Blocked E mail page 37 blocking messages 41 E e mail accounts 17 adding 17 deleting 19 editing 19 editing MAPI accounts 23 editing MSN Hotmail accounts 22 editing POP3 accounts 19 pointing your e ma...

Страница 97: ...mail page 39 Blocked E mail page 37 disabling filtering 15 enabling filtering 15 Summary page 11 Support icon 10 Switch User icon 10 switching users 27 system requirements 12 T tasks for blocked and a...

Страница 98: ...User Guide 55 Index...

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