Troubleshooting
AM, FM and SiriusXM
®*
use-related issues
Symptom
Cause
Solution method
No response even though
,
on the steering switch is
pressed.
These buttons are for selecting radio
stations in the order of the items
registered to your Favorites. If there
are no items registered to your Fa‐
vorites, the buttons will not func‐
tion.
Register one or more items to your
Favorites.
Refer to Favorites on page 1-17.
SiriusXM
®
loads slowly.
*
Since SiriusXM Travel Link
®
re‐
ceives data from geo-synchronous
satellites and the data is transmitted
at preset intervals. When the system
is loading the SiriusXM
®
data in the
background, there may be occasions
when the SiriusXM
®
function is
waiting on data before it can be ac‐
cessed.
Allow time for SiriusXM Travel
Link
®
to complete the loading of
the SiriusXM
®
data.
Problems related to USB Audio and Bluetooth
®
Audio
Symptom
Cause
Solution method
USB Audio
No music playback.
A USB device incompatible with
mass storage is connected.
Connect a USB device compatible
with mass storage.
A USB hub is being used.
Connect without using the USB
hub.
A USB device formatted by a file
system incompatible with Mazda
Connect is connected.
Connect a USB device formatted by
FAT16 and FAT32.
A music file cannot be found.
The folder hierarchy is deeper than
8-layers.
This unit cannot display or play files
with a folder hierarchy deeper than
8-layers. Save files within an 8-lay‐
er hierarchy.
Apple CarPlay™ use-related issues
Symptom
Cause
Solution method
Apple CarPlay™ cannot be
activated even though an
Apple
®
-genuine connector cord is
inserted into the USB port and it is
connected to my iPhone
®
. Or, the
error message, “Unable to connect
to Apple CarPlay.” is displayed.
There is mis-communication
between the vehicle's audio system
and your iPhone
®
.
Disconnect the connector cord from
the USB port once and then
reconnect it.
The Device Connection Status of
the connected iPhone
®
has been set
to “Never Enabled”.
Set the Device Connection Status to
“Always Enable” or “Enable Once”.
Trouble
Troubleshooting
4-2
*Some models.
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