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SECTION V
WARRANTY INFORMATION
A. RETURNING WARRANTY CARDS
1. Before any dryer leaves the factory test area, a warranty card is placed on the back side of the main door glass.
These warranty cards are intended to serve the customer where we record the individual installation date and
warranty information to better serve you should you file a warranty claim.
IMPORTANT:
A separate warranty card
must be
completed and returned for each individual dryer.
NOTE:
Be sure to include the installation date when returning the warranty card(s).
B. WARRANTY
For a copy of the commercial warranty covering your particular dryer(s), contact the reseller from whom you purchased
the equipment and request a dryer warranty form.
NOTE:
Whenever contacting the factory for warranty information, be sure to have the dryer’s
model
number
and
serial number
available, so that your inquiry can be handled in an expeditious manner.
C. RETURNING WARRANTY PARTS
ALL
dryer or parts warranty claims or inquires
should be
addressed to the Warranty Parts Department. To expedite
processing, the following procedures
must be
followed:
1. No parts are to be returned without prior written authorization (“Return Material Authorization” [R.M.A.]) from
the factory.
NOTE:
An R.M.A. is valid for only thirty (30) days from date of issue.
a. The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned part(s),
must be
included inside the package with the failed merchandise.
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