124
Problem
Likely Cause
Things to Check
S
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Cannot designate the USB
storage as the recording
destination.
You are using USB flash drive.
Are you using USB HDD?
It is not formatted with the
product.
Is the HDD formatted with the product?
The USB storage is not
recognized
The format of the USB storage is
not supported by this product.
Make sure that the USB storage format is
one of the following.
FAT32, NTFS, EXT2, EXT3, or EXT4.
USB storage capacity is larger than
2 TB.
Make sure that the USB storage capacity
is 2 TB or less
USB storage partition style is not
MBR.
Is the USB storage partition style MBR?
Incorrect connection port
USB HDD
Are you connected to a back panel USB
Type-A port other than interactive?
USB flash drive
Are you connected to a front panel USB
Type-A port?
It is not recorded to the
USB flash drive.
Made a recording with the
scheduler function.
If you use the scheduler, you cannot
record to the USB flash drive. Record by
manual operation.
Front USB recording setting is OFF. Is Front USB recording setting of
administrator setting ON?
For
details refer to section “
Recording
” in
Operating Guide.
Do not know the
recordable time of the USB
flash drive.
Unknown method of confirming
remaining amount
Make sure that the Online Director page.
C
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Cannot start video
conference
(When the "conference
service" setting is
"Internal")
Communication between ports
5070 and 1935 is blocked with a
router, etc..
Make sure that the router allows
communication ports 5070 and 1935.
Consult your network administrator.
The router, etc. has not forwarded
the data received at ports 5070
and 1935 to the product.
Make sure that the router forwards the
data received on ports 5070 and 1935 to
the product.
Consult your network administrator.
Cannot start video
conference
(When the "conference
service" setting is
"External")
"conference service" setting IP
address is incorrect.
If the product whose "conference
service" is set to "Internal" is on the same
network, set the local IP address of the
other party.
If the product that "conference service"
has set to "Internal" exists on another
network, set the global IP address of the
other party.
Consult your network administrator.
Audio interrupted during
video conference
Throughput of network is low.
Have you selected an Encoder setting in
administrator that matches your
throughput of network?
For details refer to section “Conference”
in Operating Guide.
Image interrupted during
video conference
Throughput of network is low.
Have you selected an Encoder setting
that matches your throughput of
network?
For details refer to section “Conference”
in Operating Guide.
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