121
Problem
Likely Cause
Things to Check
We
b
lo
g
in
p
ro
b
le
m
(co
n
tin
u
ed
)
Cannot access the web
login page
(When connecting to an
external network via WAN
port)
The product power is OFF.
Is the product turned on?
Is the power indicator lit in green?
LAN cable is not connected.
Is the router connected to the WAN port
of this product with a LAN cable?
The network device such as a
router, etc. is not turned on.
Is the network device turned on?
The IP address entered in the Web
browser is incorrect.
Is the IP address of the product correctly
entered?
To check the IP address of the product,
press the Information button on the front
panel.
IP assignment setting is set to
Static IP.
(Only for automatic assignment by
router)
Is IP assignment set to DHCP? (Login to
the Administrator user mode via the LAN
port and check.)
For details refer to section “Network” in
Operating Guide.
The DHCP function is disabled on
network device such as a router,
etc.
(Only for automatic assignment by
router)
Is DHCP function of the network device
enabled?
Consult your network administrator.
IP assignment setting is set to
DHCP.
(Only for static assignment by
yourself)
Is IP assignment set to Static IP? (Login
to the Administrator user mode via the
LAN port and check.)
For details refer to section “Network” in
Operating Guide.
The setting of IP address is
incorrect.
(Only for static assignment by
yourself)
Is the IP address corresponding to the
external network set up?
(Login to the Administrator user mode via
the LAN port and check.)
Consult your network administrator.
The setting of subnet mask is
incorrect.
(Only for static assignment by
yourself)
Is the subnet mask corresponding to the
external network set up?
(Login to the Administrator user mode via
the LAN port and check.)
Consult your network administrator.
The setting of Default gateway is
incorrect.
(Only for static assignment by
yourself)
Is the Default gateway corresponding to
the external network set up?
(Login to the Administrator user mode via
the LAN port and check.)
Consult your network administrator.
The setting of Primary DNS Server
is incorrect.
(Only for static assignment by
yourself)
Is the Primary DNS Server corresponding
to the external network set up?
(Login to the Administrator user mode via
the LAN port and check.)
Consult your network administrator.
The IP address is duplicated with
the existing device.
(Only for static assignment by
yourself)
Make sure that the IP address of the
product is not duplicated with the existing
device.
Consult your network administrator.
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