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Troubleshooting & User Tips
Q. Why are there circles and red lines through my Sample Rate, Sync Source and SynchroLock icons?
A. When Hilo is connected via USB, these controls lock out. Hilo will respond to Sample Rates changes that occur in your DAW. To
make changes when not using your DAW, go to the Sound Control Panel in Windows or to AUDIO MIDI SETUP in a Mac.
Q. I want to change my Sync Source but it is locked out.
A. To change SYNC SOURCE when USB is connected, you must first disconnect USB from Hilo, set your SYNC SOURCE, then re-
connect the USB cable.
Q. What does the white box around the Input Source mean?
A. That means that that Input is in “Focus”. In other words, the Input Level Fader, Metering and ON/OFF state are for that selected
(Focused) input. This is useful since you may have multiple Inputs feeding an Output and may want to check levels, etc. for one of
them.
Q. I have multiple sources coming into Hilo and they are all mixing onto the same tracks in my DAW.
A. In the OUTPUT MIX ROUTING PAGE, select the Output (e.g. USB REC 1 &2) and make sure you do not have any unwanted
Inputs being routed to that Output. To turn off an Input, tap the ON button so it becomes a red OFF or you can tap the Input (once if it
is already in “Focus” or twice if it is not) until it turns red.
Q. My monitor level (or phones) is turned up but the audio is still very low.
A. Check the Input Level for the Inputs feeding that Output and make sure they are at a sufficient level. Also, for MONITOR OUT
and PHONES, tap the “Analog” button (at the bottom of the Outputs field) to switch it to the Digital Level, and make sure that level
was not turned down.
Q. My output level is turned down but the audio is distorted.
A. Check your Input Levels to your selected Output. The Input Source Level has the ability to be raised higher than “0” level and thus
can add gain that may distort your output.
Q. I am mixing Inputs to my Monitors (or Phones , and the Output is distorting. I like the mix of the Inputs and I do not want to have
to turn down each Input one at a time. What can I do?
A. Tap the “Analog” button (at the bottom of the Outputs field) to switch it to the Digital Level. This is the digital output level before
it feeds the analog MONITOR and PHONES. Bring the Digital Level down until you are not hitting the “Overs” on the Output
Meters.
Q. When do I use the Sample Rate Converter?
A. There are two situations where you would the SRC:
1) When your digital inputs to Hilo are coming in at a sample rate that differs from the sample rate of Hilo. Hilo will up-or-down
sample the input signal to match itself and
2) If your digital sources are coming in at the
same
sample rate as Hilo, but your digital sources have no ability to clock slave to Hilo
(e.g. consumer CD players). The SRC will re-clock the digital input signal to make sure it is in Sync with Hilo’s clock.
Q. I am using a mono input into the Line In of Hilo. I have the Line In assigned to my Monitors and Phones Output but I am only
hearing it one side (the side it is connected to). Why?
A. To monitor a mono input signal in the center of the stereo field, go to the Output Mix Routing Page and select the Input you would
like to monitor (make sure the white box is around the Input so that it is “focused” or selected). Under the Input Meters is the
MONITOR MODE select button. Tap that button to launch the menu of options. If your signal source is plugged into the Left Input of
the selected source, then select “Left”. If it is plugged into the Right Input, Select “Right”. On the OUTPUT METERS you should
now see your signal on the both the left and right sides. Note: The MONITOR MODE selection is active PER INPUT and PER
OUTPUT. While this makes the feature very flexible, keep in mind you may need to select the correct mode for multiple outputs (such
as MONITOR OUT and PHONES).
