®
Wallbox Power Module Installation and Operation Guide 12
Troubleshooting Guide
Symptom
Probable Cause
Solution
Unit does not power up
- Power is not present at module
• Circuit Breaker is OFF or tripped
- Miswire
• Verify wiring to unit and loads
• Locate and correct shorts
Lights don’t switch ON/OFF when the Default Scene Button
is pressed
- Miswire
• Verify loads are connected to the correct outputs
• Verify loads wiring matches wiring diagrams
- Lamps burned out or not installed
• Replace or install lamps
Lights don’t switch ON/OFF from a keypad
- Verify that other lights or system devices respond to that keypad
- Keypad is not in HomeWorks
R
QS or RadioRA
R
2 system
• If not, the issue may not be with the unit but may be the keypad
or system programming
- Device is not communicating with the system
— Use the communication diagnostics tool in the system software
to help troubleshoot device communication issues
• Device is configured as an RF device and it is out of range of an
RF signal repeater
• Device is configured as a wired, QS device. Verify the QS
link wiring is correct including loose conductors and shorts
(HomeWorks
R
QS only)
• Device is in the Factory Default Settings mode and has not been
activated into the system. Use the system software to verify
activation or reactivate the device and transfer its database
- Device is not properly programmed
• Program or verify the programming using the system software
“Build System” command does not find DALI loads
- D1 and /or D2 are miswired or not connected
• Check wiring; if wiring is correct, call Lutron
R
Technical Support
Cannot add a DALI device to a zone after a “Build System”
or “Address All” command has been run
- Zone is not set to "Digital"
• Set the zone to "Digital"
DALI device at full brightness cannot be controlled
- D1 and D2 are not connected
• Check D1 and D2 connections on the back of the WPM with DALI
control unit
- DALI link is overloaded
• Reduce number of DALI devices on link to 64 or fewer
• Check voltage: Minimum voltage of 12 V
-
DALI devices do not flash when running the “Build System”
command
- DALI devices are not addressed
• Address DALI devices
- DALI devices are miswired
• Check D1 and D2 wiring, and power wiring to DALI devices
DALI device is not affected by a zone level change
- DALI device is not addressed
• Run the “Address All” command and assign the DALI device to a zone
- DALI device is not assigned to a zone
• Assign DALI device to a zone
