APX 1000™ Getting Started Guide
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Customer Service
Product and service information, and software upgrades, are available 24 hours a day.
Technical assistance options accommodate varying levels of urgency.
Finding information and software
To obtain software upgrades, release notes, and addenda for this product, log in to
Lucent OnLine Customer Support at
http://www.lucent.com/support
.
Lucent OnLine Customer Support also provides technical information, product
information, and descriptions of available services. The center is open 24 hours a day,
seven days a week. Log in and select a service.
Obtaining technical assistance
Lucent OnLine Customer Support at
http://www.lucent.com/support
provides easy
access to technical support. You can obtain technical assistance through email or the
Internet, or by telephone. If you need assistance, make sure that you have the
following information available:
•
Active service or maintenance contract number, entitlement ID, or site ID
•
Product name, model, and serial number
•
Software version or release number
•
Software and hardware options
•
If supplied by your carrier, service profile identifiers (SPIDs) associated with your line
•
Your local telephone company’s switch type and operating mode, such as AT&T 5ESS
Custom or Northern Telecom National ISDN-1
•
Whether you are routing or bridging with your Lucent product
•
Type of computer you are using
•
Description of the problem
Obtaining assistance through email or the Internet
If your services agreement allows, you can communicate directly with a technical
engineer through Email Technical Support or a Live Chat. Select one of these sites
when you log in to
http://www.lucent.com/support
.
Calling the technical assistance center (TAC)
If you cannot find an answer through the tools and information of Lucent OnLine
Customer Support or if you have a very urgent need, contact TAC. Access Lucent
OnLine Customer Support at
http://www.lucent.com/support
and click
Contact
Us
for a list of telephone numbers inside and outside the United States.
Alternatively, call 1-866-LUCENT8 (1-866-582-3688) from any location in North
America for a menu of Lucent services. Or call +1 510-769-6001 for an operator. If
you do not have an active services agreement or contract, you will be charged for
time and materials.