For All Installations
The LNI Pre-Installation Site Survey should have determined whether or not an
additional router switch was required and when this equipment would be
installed; either prior to or during the Installation Visit. LoBenn Inc.
recommends that installation of a switch be completed before the Installation
Visit. In very simple terms, a switch is the Ethernet equivalent of an extension
cord or power bar. It adds “outlets” to the network without changing its
operation.
The Internet port LEDs are not lit
There are several reasons why the paired LEDs of the Internet port may not be
lit. The following tests will establish the reason.
1.
Verify that the unit is powered, and that the LNI is connected to the
router via an Ethernet CAT5 cable.
2.
Verify that the router is powered.
3.
Verify that the CAT5 cable is connected to one of the numbered port on
the router. On the router, the cable must NOT be connected to the “WAN” or
“Internet” port.
Should the LED still fail to light, try another cable; there may be a fault in the
cable.
There is a small chance that the LED is defective. To determine this, continue
the installation procedure, and configure the LNI with the IP address of the
monitoring center. If the IP Link LED fails to light as well, then the unit is
probably defective. Replace with a new LNI 2000, and return unit for repair or
replacement.
There is no PSTN phone line
If there is no PSTN telephone line in the customer’s home and all telephone
service is through the VoIP system, a telephone connection still needs to be
made from the alarm panel to the LNI 2000. See
No Telephone Line
on page
52
for more information.
The Internet Connection Test was Unsuccessful
There are a variety of reasons why the Internet connection test as described on
page 55 may be unsuccessful. If either of the IP Link or IP Monitoring LED is
not lit continuously, then see the appropriate section below.
LoBenn Network Interface 2000 Installation Manual
66
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