14. Appendix
UBEX series – Matrix Application Mode – User's Manual
201
14.14. Further Information
Limited Warranty Statement
1. Lightware Visual Engineering LLC (Lightware) warrants to all trade
and end user customers that any Lightware product purchased will be
free from manufacturing defects in both material and workmanship
for three (3) years from purchase unless stated otherwise below. The
warranty period will begin on the latest possible date where proof of
purchase/delivery can be provided by the customer. In the event that
no proof can be provided (empty ‘Date of purchase’ field or a copy of
invoice), the warranty period will begin from the point of delivery from
Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year
warranty period under the same terms as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is
unhappy with any aspect of a Lightware product, Lightware will accept
a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty
period will automatically be eligible for replacement and advanced
replacement where available. Any replacements provided will be
warranted for the remainder of the original unit’s warranty period.
1.4. Product failures from six (6) months to the end of the warranty
period will either be repaired or replaced at the discretion of Lightware.
If Lightware chooses to replace the product then the replacement will
be warranted for the remainder of the original unit’s warranty period.
2. The above-stated warranty and procedures will not apply to any
product that has been:
2.1. Modified, repaired or altered by anyone other than a certified
Lightware engineer unless expressly agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental
damage.
2.4. Any costs incurred for repair/replacement of goods that fall into
the above categories (2.1., 2.2., 2.3.) will be borne by the customer at
a pre-agreed figure.
3. All products to be returned to Lightware require a return material
authorization number (RMA) prior to shipment and this number must
be clearly marked on the box. If an RMA number is not obtained or is
not clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound and Lightware will
be responsible for out-bound shipping costs.
3.2. Newly repaired or replaced products will be warranted to the end
of the originally purchased products warranty period.
Document Revision History
Rev. Release
date
Changes
Editor
1.0
12-06-2018
Initial version
Tamas
Forgacs
1.1
19-07-2018
Added UBEX-MMU-X200 model and
the Matrix mode chapters, added
Firmware upgrade chapters, major
updates for the endpoint firmware
v1.1.0
Tamas
Forgacs
1.2
14-11-2018
Added Front panel LCD menu
operation and Built-in web chapters
for the MMU, added Required
bandwidth of the resolutions
section, added Wiring guide for
RS-232 data transmission section
Tamas
Forgacs
1.3
22-05-2019
Added supplement in connection
with UBEX-PRO20-HDMI-F110
endpoint model, added Transceiver
endpoint operation mode, added
Crosspoint menu - Tile view to the
LDC chapter
Tamas
Forgacs
1.4
17-07-2019
Added videowall application, added
Infrared interface support, added
centralized
firmware
upgrade
method in Matrix mode, added
supplement in connection with
UBEX-PRO20-HDMI-R100 series
endpoint models
Tamas
Forgacs
1.5
02-12-2019
Added detailed instructions for
the Centralized firmware upgrade
method, user's manual of UBEX is
separated to Extender mode and
Matrix mode,
implemented hashtag
(#) keywords for the optimized
information search, added Assembly
Guides chapter
Tamas
Forgacs
1.6 04-12-2019
Minor updates for endpoint firmware
package v1.4.1
Tamas
Forgacs
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Specifications subject to change without notice.
