Action
Yes
No
Step 2
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note:
If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Do vertical dark streaks with missing images appear on prints?
Contact
The problem is
solved.
Repeating defects
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Action
Yes
No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
•
96 mm (3.78 in.)
•
37.7 mm (1.48 in.)
Toner cartridge
•
43.5 mm (1.71 in.)
•
37.5 mm (1.48 in.)
Transfer roller
•
52 mm (2.05 in.)
Fuser
•
79.8 mm (3.14 in.)
•
62.5 mm (2.46 in.)
Does the distance between the repeating defects match the toner
cartridge or imaging unit measurements?
Go to step 2.
Note:
If the
repeating defects
match the transfer
roller or fuser
measurements, then
contact
Take note of the
distance, and then
contact
Troubleshoot a problem
175
Содержание XM1342
Страница 134: ...4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 134...
Страница 136: ...2 Remove the used imaging unit Maintain the printer 136...
Страница 139: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 139...
Страница 144: ...4 Insert the new separator pad until it clicks into place 5 Close the ADF cover Maintain the printer 144...
Страница 148: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 148...