Action
Yes
No
Step 9
Check for washed
‑
out or overexposed output.
a
From the Copy screen, adjust the settings of the following:
•
Background Removal
—Reduce the current setting.
•
Darkness
—Increase the current setting.
b
Resend the copy job.
Do pages show washed
‑
out or overexposed prints?
Contact
customer
support
.
The problem is solved.
Partial document or photo copies
Action
Yes
No
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 2.
Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Step 2
Check if the paper size setting matches the size of the paper loaded in the
tray.
From the Paper menu on the printer control panel, check the Paper
Size setting.
Does the paper size setting match the size of the paper loaded in the tray.
Go to step 3.
Change the paper size
setting to match the
paper loaded in the
tray, or load the tray
with paper that
matches the paper size
setting.
Step 3
a
Specify the paper size. Depending on your operating system, specify
the paper size in Printing Preferences or the Print dialog.
b
Resend the print job.
Do copies print properly?
The problem is solved. Contact
customer
support
.
Solving fax problems
•
“Fax and e-mail functions are not set up” on page 291
•
“Caller ID is not shown” on page 291
•
“Cannot send or receive a fax” on page 292
•
“Can send but not receive faxes” on page 294
•
“Can receive but not send faxes” on page 295
•
“Received fax has poor print quality” on page 296
Troubleshooting
290