Action
Yes
No
Step 2
a
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note:
The paper size and type must match for trays to be linked.
b
Resend the print job.
Do the trays link correctly?
The problem is solved. Contact
customer
support
.
Large jobs do not collate
Action
Yes
No
Step 1
a
From the Finishing menu on the printer control panel, set Collate to
“(1,2,3) (1,2,3).”
b
Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 2.
Step 2
a
From the printer software, set Collate to “(1,2,3) (1,2,3).”
Note:
Setting Collate to “(1,1,1) (2,2,2)” in the software overrides
the setting in the Finishing menu.
b
Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
The problem is solved. Contact
customer
support
.
Unexpected page breaks occur
Action
Yes
No
Increase the printing timeout.
a
From the home screen, navigate to:
>
Settings
>
General Settings
>
Timeouts
b
Increase the Print Timeout setting, and then touch
Submit
.
c
Resend the print job.
Did the file print correctly?
The problem is solved. Check the original file
for manual page
breaks.
Troubleshooting
268
