Action
Yes
No
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support
.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action
Yes
No
Step 1
Check if Allow Background Removal is set to Off.
a
From the General Settings menu, set Allow Background Removal to
On.
b
Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Adjust the toner darkness to a lighter setting.
a
From the Quality Menu, select a lower value to reduce toner density.
•
4 is the factory default setting.
•
If Print Mode is set to Black Only, then a setting of 5 increases toner
density and darkness for all print jobs.
b
Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
Reinstall the toner cartridge.
a
Remove the cartridge.
b
Install the cartridge.
c
Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 4.
Troubleshooting
273